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February 2024 by Brian W
Got a good deal but everything went downhill at the dealership. If you're a military Veteran, might want to think twice about going there. Main issue was GM, Rob Delbo, treating me like I'm not that smart. The only thing I can think of was he saw I was a Veteran and already had my financing thru USAA. We live about a 100 miles away so I'm thinking this should be a quick in an out since the only thing they had to do was verify trade, payoff and paperwork. Boy was I wrong. Instead of giving a 5 star review, which I would have given if Rob Delbo didn't get involved, I deducted a star for not having the Gladiator detailed (offered after we've been there for about 2.5 hrs), one star for wasting my time and another star because of Rob Delbo insulting my intelligence, not once, but twice. I was told their financing could beat my rate. The 10-15 minutes promised took almost 2 hrs. and didn't beat my rate. Then Rob Delbo actually asked me to finance at a higher rate and then just refinance in a couple months. Things got heated and we stayed with our bank.Why would you ask that unless you think I'm not that smart? Insulting. So after about 2.5 hours, Dylan takes us back to do the paperwork. Get to the addons portion and tell him to skip it since we've never bought any of that, but says he has to go thru it. After declining, in comes Ron Delbo again. Thought I was done with him, but no. Starts talking to Dylan how he thinks they made their numbers and should be able to give me a good deal (never heard that before in 40 plus years of buying cars). I decline again and here comes the sales pitch again of how much money we saved, losing money and wife says we don't keep cars that long (trading in a 2024 Wrangler for the Gladiator, hint hint). Told him that when I say no, it's a no and should respect my decision. Again gets heated and tells me he'll cancel the deal then. I've walked on deals before, but this is a first for the dealer saying he would cancel the deal. My wife intervened. So here we go again, Ron Delbo starts again how he's losing $4000 and wants me to spend $2200 to make up for part of it. Again, why would I buy something I don't want? Again, insulting. The paperwork and temp plates took about 20 minutes. When that was done, headed out to the Gladiator a little after 7 pm and didn't get until close to 9 pm. 3 hour ordeal when it should have been done in no more than 30 minuts. If you took Rob Delbo out of the equation and just sell the Gladiator, I would have been satisfied. Insulting my intelligence, not accepting "No" for an answer and wasting my time will not earn any future business. I'm sure everyone else in the dealership heard our conversations since none of this was done in a private setting and voices were raised. Again, just a military Veteran trying to answer insulting questions. I'm sure this type of behavior is probably expected and applauded at the other Blaise Alexander dealerships. I sent a message on Facebook 2 days ago asking for contact information to voice my concerns and they did not respond.
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November 2023 by Seth Conrad
Gave my email and phone number to test drive a car I was interested in. It turned out the car was no longer available, but they tried to get me down to the dealership to look at other options. I told them I wasn’t interested in any other cars. Weeks later, I am still getting spam calls and emails from the dealership. I would avoid giving your information to this dealership unless you would like to be pushed to the brink of insanity by endless calls and e-mails. I am not interested Marcus. Please stop I beg of you!
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November 2023 by Mark McGatha
These guys were fabulous - they were so down to earth, helpful and professional - equally important they had the exact model that I wanted to buy and sold to me at a very fair price - I would highly recommend them to anyone - from anywhere - I travelled apx 400 mikes to buy from Blaine Alexander Subaru Lewistown and am glad that I did - I searched a large geographic territory to locate the right car at the right price and they delivered big time!!
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November 2023 by Brian Blake
My experience at this dealership was everything I would expect from a company. They didn’t push things on me and they were very upfront about waiting times and also very professional.Barry was my salesman and his years of working there certainly show. I’m not one who like’s salesman and I would definitely look forward to working with him again.Thank you to the team!
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September 2023 by JW Wagner
Stopped in for service on a recall. Very nice lounge area. Complimentary food and drinks while you wait. Seating is all cushioned chairs, rockers, and a couch. All together, this makes a very comfortable hour waiting for my vehicle to be serviced.
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September 2023 by Jennalee Carey
I called on the morning of 8-23-23 to make sure the vehicle I wanted to test drive was still for sale. I was told it was still there and being detailed, so I drove the hour to go test drive and most likely buy it that day. When I got there the salesman told me the manager thought it looked so nice that he took it for the afternoon to go run errands. Needless to say i went somewhere else and purchased a vehicle.
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September 2023 by Paul Keeler
I traveled about an hour and a half to see two vehicles I reviewed on Blaise Alexander’s website. Dain Kowalski was patient and allowed me the time I needed to review and drive both vehicles. He was informative and got me all of the answers to my laundry list of questions. At no point did I feel pressured or like I was being sold on something. The pricing was straight forward and I received a great value on my trade in. I would add that after I came to the conclusion that I wanted the car, the staff processed me very efficiently; I was out of there in no time. Obviously I am very satisfied with my car purchasing experience and it was worth the miles traveled to get there. They did not known me when I called and walked in. They were friendly and gave me lots of time and space to evaluate the vehicles, and were straight forward on pricing. I would/will recommend Dain and this dealership to family and friends.
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September 2023 by Zonar
I was searching for a fun but practical car for a couple months so when I found this 2016 GTI I was so relieved. The car is amazing, the service was great, I could not have asked for anything different after a long search for a car.
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September 2023 by Brenda Heckman
They did a beautiful job on our jeep, all the parts, paint is beautiful!!! Would recommend.. we are very happy
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July 2023 by Pracolby Sawangjang
I just bought my truck here. Had a great experience all the way through the process. Cole Lubold was my salesman, and he was great. He wasn’t pushy with me, which I appreciated. He helped get me into the truck I wanted. I got there not long before closing time but he was willing to help me get the process started. He gave me updates throughout the next day to let me know it was approved and when the truck was ready to go. Truck was all clean and fueled up when I left. I am Very happy with the dealership and Cole.
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July 2023 by Michele Opie
Most pleasant dealership experience of my life. Gave me the deal I wanted to get the car of my dreams. Big thanks to Dain Kowalski! Can't say enough good things about the guys!
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July 2023 by Mark Connor
Very friendly and polite tru to there word ! (Not many dealers can say that )Would highly recommend!
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July 2023 by Danette Resciniti
We just purchased our 2018 Ford Raptor from Blaise! Chris and Rob worked with us to get us the deal on our dream truck. We weren't even really looking to buy another vehicle, but the deal was too good to walk away from. I highly recommend that if you're in the market for a new vehicle, go see Chris he was amazing, super helpful, and patient. Rob was also amazing he worked with us until we had a deal we could go home happy with!!Thank you, Chris, Rob, and the rest of the Blaise family. I'll be back when I'm ready for an upgrade to my SUV.
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July 2023 by Shirley Feudale
Been looking for a great deal on a Crosstrek and Christopher at Blaise Alexander Lewisburg made it happen! Could not have been a better experience. Christopher made the purchase stress free and answered all my questions. He and Rob, the dealership manager listened and provided excellent customer service! Would highly recommend giving them a visit!
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July 2023 by Taylor Johnson
Made an appointment with the call center a week prior to the appointment. I shared specific details about what I was looking for and I was told that there were 3 vehicles on the lot that would match that description and price range.When we arrived at the dealership for our scheduled appointment they did, in fact, have 3 vehicles of the make and model that we were looking for not near the price range. We drove 50 minutes with the idea that we had options based on our preferences.No real apologies offered and they tried to push us to looking at vehicles we didn’t want.Highly recommend not going here.