The Hidden Reef, Inc. is a well-regarded aquarium store known for its wide variety of freshwater and saltwater fish, plants, and supplies. Customers frequently praise the shop for its healthy, well-cared-for fish and vibrant display tanks, such as the impressive dragon eel tank. Many appreciate the knowledgeable staff, especially the twins, who are seen as helpful and experienced in raising their stock. The store offers excellent prices and a good store layout, making it a popular choice for hobbyists and families looking to see different types of fish and reptiles. However, some customers have expressed disappointment with the care and maintenance of reptiles, noting issues like dirty enclosures, dried-up food, and unclean habitats. They feel that the reptile section needs better attention and cleaning. Customer service has also been a concern; some find the employees less friendly, especially at checkout, and have experienced difficulty finding assistance. Despite these issues, the store remains a top destination for those seeking healthy fish and aquarium supplies. Overall, The Hidden Reef is praised for its quality fish, variety of supplies, and helpful staff, though improvements in reptile care and customer service could enhance the experience further. Visitors consider it a reliable place for aquarium needs and enjoy the store's welcoming environment for both children and adults.
