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October 2023 by Jack Martin
The tax professional that answered my call was polite and professional and explained the entire process from the beginning. They went through all of my documents and then asked some more questions and requested a few more documents to analyze my situation. I was happily relieved when they called back to say everything was completed and I would be getting a refund! I couldn't be happier with the speed and professionalism I experienced with my new tax professional.
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March 2023 by Nope Nope
This location is a complete joke. Run for your lives if considering them. From the online appointment scheduling which does NOT match actual availability to the lady that sits t the front desk and answers phones. She has a complete lack of computer knowledge and can only recommend I cancel my appointment and go elsewhere. ZERO faith in HR Block going forward.
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March 2023 by Kathryn Williams Rollins
Awesome service!Vanessa Anderson was very thorough and knowledgeable about taxes. She took the time to answer all the questions. She didn't rush. She has excellent customer service and good bedside manners.
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January 2023 by Abbey Tursi
I was very disappointed by the customer service and lack of communication at this location, until I met Dorota Kizewska, who was a saint.Originally scheduled a 15min consultation to drop off my paperwork but received a voicemail stating that they believed that I did not need a consultation, just a drop off appointment. I did not approve this change but wasn't given another choice to keep my original request. I got stuck with just a drop off appointment at the end of February and was told that I was already assigned to an agent, Lisa Blanco. After several weeks, I began to worry that I had not heard back from her on the status of my paperwork.In total, I called four times, sent one email to Lisa, and came into the office twice (after the initial drop off). Each time, I was told that my tax preparer only works on the weekends and "would get back to me." On my last visit to the office, I was finally given helpful information - the paperwork had been started but then got shoved back into the filing cabinet with no further action taken.Dorota Kizewska was able to sit down with me and go over a couple questions and said she could have everything ready by the next day and sure enough, she did!!
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April 2022 by Haley Irvine
So disappointed in the complete lack of transparency from this company. I chose the more expensive option for my filing this year because I needed the help. I answered questions about my needs this tax season and what all I would be filing. I was never woven a quote for what filing would cost me and I ended up paying over 5 times what was advertised online. I am disgusted with this company.Additionally, when I first scheduled an appointment here I made one for 9 am when they opened. I sat alongside three other customers waiting for their 9 am appointments and every employee scheduled to work with us was late by 15-20 minutes. The first woman who showed up gave no acknowledgement to customers and instead could be heard making nasty comments about “who touched my computer? Who touched my pen???” How about show up on time to your job and maybe you’d be less frazzled coming into work. I had to come back to finish my taxes a second day and this same women still had the worst professional attitude I’d ever witnessed. My guy was 20 minutes late and then needed 10 more minutes to get his computer started or something, making him 30 minutes late (the appointments are only scheduled for an hour). At this point I wanted to walk out, how am I supposed to trust anyone with my taxes if they can’t show up to their job on time or parade around an office acting that unprofessional? Luckily, the receptionist and only other employee who was on time recognized my frustration and the other employee took me on as a client instead of me waiting for the man. These two employees were wonderful and kind.Overall though this was a terrible experience with the company and outside of the two good people mentioned above a terrible experience at this office. The manager even seemed incompetent when I spoke to her, I was shared my dissatisfaction and was met with “this is my first year here so I don’t know much about that but fill out the survey and be honest with your answers” while sitting there eating a snack while I was in tears. I will never file my taxes with this company again.
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April 2022 by Abbey Brotzman
I was very disappointed by the customer service and lack of communication at this location, until I met Dorota Kizewska, who was a saint.Originally scheduled a 15min consultation to drop off my paperwork but received a voicemail stating that they believed that I did not need a consultation, just a drop off appointment. I did not approve this change but wasn't given another choice to keep my original request. I got stuck with just a drop off appointment at the end of February and was told that I was already assigned to an agent, Lisa Blanco. After several weeks, I began to worry that I had not heard back from her on the status of my paperwork.In total, I called four times, sent one email to Lisa, and came into the office twice (after the initial drop off). Each time, I was told that my tax preparer only works on the weekends and "would get back to me." On my last visit to the office, I was finally given helpful information - the paperwork had been started but then got shoved back into the filing cabinet with no further action taken.Dorota Kizewska was able to sit down with me and go over a couple questions and said she could have everything ready by the next day and sure enough, she did!!
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April 2022 by Alex Pacheco
The person that prepared my taxes was very kind and helpful to everything. She explained everything she was doing .
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April 2022 by David cruger
Don't go if it's your first time doing taxes, they were very rude and not informative
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April 2022 by James Atkinson
Was complete satisfied on how you worked with me
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February 2022 by Neogranadian
Loved the customer service and the attention I received. Ms. Olga made it extremely easy to complete lots of paper work and I wouldn't go anywhere else!
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June 2021 by Brig Wilson
Scheduled a meeting with them in person. Drove over there, and they told me they don't do in person meetings. We got a text confirming the appointment, and they said they didn't know what to tell me. Went with Turbo Tax, much better and more responsive. Go with Turbo Tax.
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June 2021 by JessicaaaOsbornee
Advice? Don’t drop your taxes off at this place. I dropped my taxes off for two weeks because they don’t seem to want to do a face to face appointment. Understandable. I had to call three times for an update only to hear “we are working on it.” After being forced to take other actions since the tax due date is approaching and nobody seems to want to file for me, I called to make an in person appointment only to find the doors locked. After re-scheduling for the following day I was approached to see if I wanted to drop them off...yeah because that option worked out well the first time, right? Then it was explained that my taxes would probably be filed late and then escalated to a facility somewhere in the city because they wouldn’t be able to get it done in a timely manner. I don’t think I have ever had to do business with a place that went out of their way to not do their job. I’m convinced this isn’t even a tax preparation service at this point. A complete waste of time. I understand COVID has shifted many of our lives, but I simply cannot understand how this place has treated its customers.
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April 2021 by Luis Martinez
Easy to use
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April 2021 by Iwina Washington
Never answered the phone after you do your taxes. Seems like they not sure an they pricey as hell do your taxes for free on the it's website ? stop being cheated
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March 2021 by Kristen Onasch
I feel completely confident in Lisa, my tax professional. She's always done a great job on my taxes, whether it's a simple year or a tricky one. I like knowing that something so important is in the hands of someone so knowledgeable.
