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November 2023 by Daniel Hemmerich
Understaffed makes it a problem. The gentleman working there was incredible though. The company really needs to improve.
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November 2023 by Amy Goddard
I was involved in an accident, so my insurance covered a rental during the repair of my vehicle. As this was the first accident I've been in, and the first car I've ever rented, it turned out to be an excellent experience. From start to finish, the people at this location were amazing, friendly, and knowledgeable. The car they assigned me, which was new, was well maintained, clean, and very fun to drive. I had it for 22 days. The return process went smoothly and the whole experience was really pleasant and I would highly recommend this location to anyone in need of a vehicle rental.
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September 2023 by Jacquelyn Dougherty
Believe the negative reviews. I booked my car online, confirmed it, only to get there to find that they didn’t even have my type of car there to begin with. All the excuses - someone else got there first, other cars are being worked on, etc - but they were quick to offer me an upgrade for a substantial cost. No real apology. It seems like they prey on helpless people in order to sell their upgrades. No thanks!
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August 2023 by Jackie Fisher
Cars have odor of feces, marijuana and cigarette smoke!!This is a small operation. Upon entry the worker (later identified herself as the manager) ignored us, and remained glued to the computer screen. After several minutes she asked for our last name. The first car offered was not clean and had the distinct odor of stale cigarette smoke. The next car was worse, smelled of marijuana. We chose the cigarette smoke instead of wasting more time and risk being late for our event. After driving about 45min, we turned on the air conditioner and then smelled feces! Too late to turn back. There are other Enterprise near by, I can recommend the one across from Sam's Club. They seemed more professional, had more workers and the car was glistening as if having just been cleaned. The guy, whom I believe was the manager, went above and beyond.
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June 2023 by michael phillips
My wife and I had a reservation to pick up a vehicle at Enterprise in lemoyne at 11:00 a.m. on Wednesday June 7th. We got there a little early. Approximately 30 minutes early. There was a lady in front of us she was returning a vehicle, the guy behind the counter was saying please be flexible with us, please be flexible... And since you're going to be flexible we're going to put you into a brand new vehicle. It has 60 mi on it. But it's not going to be ready until about 2:00 p.m. at that time my wife said okay, as she tries to accommodate virtually everybody. We get there at 2:00 and the door is locked there's a sign on a door stating that they are out washing cars. He knew that we were going to be there because he told us to come back at 2:00. Finally, after I called and complained that there was nobody there he comes walking across the parking lot. I told him I was not pleased he said I didn't have another car in the lot to give to you at 11:00. Keep in mind, we had an 11:00 reservation. I said the lady before us was dropping off a vehicle. Yeah, I know but I had to give that to someone else. He said I have the vehicle for you right here and it's brand new. So I left my wife to do the particulars and I moved on. My wife was driving away and noticed the car was on e so she had to put gas in it. The guy says I'm going to say that it had a quarter tank of gas in it but I don't really know how much gas is in it. This is a classless shitstorm!!!I called to find out who I could talk to about complaining about this individual and the person on the other end of the phone said something that I had to ask three times what she said and still couldn't understand her because she had such a bad accent. I don't recommend this fly by night outfit to anybody! They lack professionalism and competence!!
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May 2023 by Michael Buzan
Great staff! Reasonably priced.
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May 2023 by Keanu Rhodes
Unprofessional. Spent two weeks chasing down this branch for my deposit back. On my second visit, the employee put up a sign & locked the door, then went over and gossiped to employees. I was told the refund was sent.Then, I called customer service to make sure. I was told the refund was NOT issued. I also found out they had an old phone number. I was never asked this information.It seems the employees felt slighted. Really unprofessional.
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May 2023 by Norma Mongelos
They have a horrible customer service! In the last couple of weeks I called several times and not once I was able to talk to someone who was either nice or helpful!!They need to hire someone who really wants to work and be nice to their customers
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January 2023 by Debra Evans
Great experience...very accomodating... and kind and flexible too!
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June 2022 by Jenn Murphy
Set up a rental reservation online and when I called to verify they were very ignorant. The car I originally reserved was not available, so why would I want to pay extra? Just horrible customer service.
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May 2022 by Ajay Sethi
I saw there are so many bad reviews about this location, that may be due to very limited staff. But I had great experience during last visit, thanks to Arferd for taking care of things so well.
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March 2022 by Nicole theTrainer
I love my car. While it was being worked on, I got a 4Runner from Enterprise and the whole process was easy, even when I tried to drive a sedan and decided to take it back the same day and trade up. I love that you can bring the car back to any location ? that's a relief! I'll definitely use Enterprise again.
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September 2021 by dimas Figueroa
Great and fasted way to rent a vehicle. Fantastic staff.
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August 2021 by Kathy Savastano
the car was dirty with cigarette holes Im the seat. pick up and drop off went smooth.
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July 2021 by Kirk Ryan
Very disappointed in the type of car supplied. I had Lincoln Navigator being serviced and was supposed to be give a close to or equivalent vehicle. I was supplied the bare minimum with a Hyundai Accent. They said they had an Explorer or Expedition that was supposed to be there, but was in transit and would not be there until later that day. They only had Accent.
