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June 2024 by Sharon A
Im not sure what the real problems are. I've gone here more than 10 years. The pharmacist is fine, the front of store workes fine. I do miss some of the workers who retired. I looked forward to going in and seeing them. Some are very conscicious. The care mart card rewards are crazy. The same day delivery the same. I have my card on file and ones allowed delivery? You must work at it. No delivery. The store is old and so cluttered a powerchair barely fits. However it's located in the West Shore Plaza. This old open style mall is thriving even in these hard times. Unbelievable because they claim billion $ malls needed torn down! Restaurnt, Pet Store, Restaurant, Neato Buritto, Thrift Store, Hardware, and others. It's rare to have an old open style mall thrive! It's crowed 89% of the time. Thank you West Shore Plaza for being a good provider for not just workers but patrons alike. 5⭐️
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June 2024 by Alice Bishop
My husband came in to pick up my wisdom teeth meds and it ended up being such a hassle. They took way too long to fill the script and the pharmacy staff gave him such a hard time at pickup. This is the closest pharmacy to our house so it’s our most convenient option, but PLEASE work on your customer service skills.
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March 2024 by A.
Wouldn't give one star if I didn't have to. The pharmacy staff is disgustingly rude. Can't even keep appointments straight for a flu shot. I had an appointment, and the rude ***ch said she had no record of it and then rudely cast me aside. Totally incompetent. I transferred all my prescriptions to Giant pharmacy. Wow, they are lovely there and know what they're doing!! Imagine that! You don't have to put up with their attitude. Just change pharmacy!
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February 2024 by Natasha Mukherji
CVS really needs to evaluate the type of people they employ. Never had an issue at this location before but today the person helping me at the drive thru was extremely rude and unprofessional. Not sure if she is new there but she definitely could use some training in customer service.
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January 2024 by Carla Kowlessar
The staff is very outstanding and loving the store clean I would tell my family and friends to visit that for very thing they need for they home and love one .
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December 2023 by Papillon0404
My son went for his scheduled time for his online obtained appointment for a Covid Test. There were only two staff members in the Pharmacy and they both stated they got a "new machine" and didn't know how to use it and he should leave and got to an urgent care for his test. Disgraceful! I called the CVS to find out if he would be charged for the test and they immediately put me on hold when I was telling them my son was the one they turned away, then hung up on me. When I drove over to the store to find out they then just told me to call 1-800-ShopCVS. Said there were only two people there today and they were busy. Funny no one was even in line for anything. Very poor customer service! The lady's name was Bonnie the the man's name was Hadi. The store personnel also confirmed they get a lot of complaints about them.
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November 2023 by Patrice Pickering
1. Store if filthy! Floors have not been vacuumed in over a month plus. Lot’s of empty shelf spaces with dark dirt especially around the pharmacy registers.2. Pharmacy poorly managed especially for a large area that relies heavily on their services.3. Restocking is poorly managed on shelves and displays that are a mess.4. Self check out is a joke. They have staff that have to constantly fix machine errors and help people.What has happened to your pride of this business? Please work harder to present more professionally.
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November 2023 by Melissa Feliciano
Alexis Is extremely rude! Despite giving me the incorrect unit count for my daughter's prescription, they insisted that the system provided the correct amount. I paid a co-pay for something that did not meet the standards of that co-pay.
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November 2023 by Redding Welsh
I have called two consecutive days trying to reach the pharmacy. The first time, I was on hold for 30 minutes and hung up. Today, I am still on hold after 25 minutes. I am officially out of medication and they have not filled it despite receiving the refill request 2 days ago. For anyone needing life saving medication, I suggest taking your business elsewhere.
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November 2023 by phredsmail
pharmacy takes way too long. hope you don't need your prescription urgently.
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November 2023 by Matt Reb
This location is a nightmare. I never leave here happy and often without my prescription. Save yourself some time and trouble.... go elsewhere
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November 2023 by Jay Nonnenmocher
Revived two vaccines at the same time. Went kayaking the next day.
My first covid vaccine from the VA I couldn't get dressed for two days.
Thank you!!!
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November 2023 by Michele Coello
All they do is give you the run around 3 days waiting for my pills and they still don't have my medication. Dissatisfied
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November 2023 by Keanu R.
I came here to get photos printed. Several large photos were missing. When I returned, I explained to the cashier what happened. She said, "Oh, ok", then walked 30 feet away and proceeded to speak under her breath. Really rude and unprofessional. Also, I recognize the pharmacist that works here now. She used to work somewhere else. At one point, my prescription was WAY overfilled. I didn't even know until the end of that month, when I noticed I had so many extra meds. That was extremely dangerous, since this is a controlled substance. I soon moved onto a different pharmacy, since I wasn't comfortable with that pharmacist handling my prescription. I always had the feeling she was more focused on being curt, rather than handling her duties. My gut feeling had some truth, when she ceased to work there soon after. People should focus on themselves. I'd recommend a different pharmacy & store.
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October 2023 by brian martin
I am writing this as I am on hold for 21 minutes now waiting to speak to the pharmacy. This place is horrible. Usually there is a line all the way back the aisle of people waiting to pick up meds. Service is so slow because it takes longer to ring up your order than it does to get it for you, but at least you do get a 4 foot long receipt after you are done pressing buttons and signing multiple times.
