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February 2024 by Angelina Marko
Chad the DSM is rude to his coworkers/employees. Swearing and verbally abusive where people can over hear. If you don't meet the sales goals Chad puts employees down rather than helping them . Russell Cellular allows this type of behavior as this man is still employed here. Their employee services doesn't take this behavior seriously either. I do not recommend any Russell Cellular store. Lebanon has other Verizon stores I will take my business there.
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December 2023 by Caitlin James
The absolute worst experience. The manager is terrible and caused so much of the problem. My husband was supposed to get a credit for his phone and it never happened. I had to say I would file a police report because they had no record of the phone. The manager was cursing on the phone. Terrible!
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December 2022 by Carol J Good
Our customer service gentleman was very easy to speak with, and he assisted us with all of questions, and moving information from one phone to a new one.
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September 2022 by Karina Ruiz
Has the most amazing boss!
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March 2022 by James Sheffy
Went to get a new phone and the process quick and easy.
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February 2022 by Anita Flick
This store is horrible. I stopped on 1/11/22 to buy a new phone. The agent said he couldn't transfer my info to the new phone because he did not know how. As he talked to the manager on the phone he proceeded to curse and use the "F" word loudly in front of me. Manager asked me to come back the next afternoon to see another agent. I did stop the next day and talk to this new agent. She was at the store alone with about 5 people waiting. I told her I could wait for another time since she was swamped with people. We agreed that I should come back 1/16/22 at noon. She never showed up for our appointment. I went to another Verizon store and had a very pleasant experience. The Lebanon Valley Mall store was also very dirty. I bet this review will somehow be removed.
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January 2022 by Tammy Mauser
Very professional, courteous and friendly staff. I have gone here before, will go here again.
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December 2021 by Kerry Graff
I go to this store all the time. I live in Palmyra area but won't go to Palmyra store!! They are horrible there!! I have never had anything but great service here. Just upgraded 2 phones and it was a smooth and painless process. Staff is very knowledgeable, unlike other stores!! Great service. Keep it up.
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November 2021 by Carla Miller
I might have waited a little, but Luis came out and right away was super helpful, able to help me take care of everything I came in there to do.
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July 2021 by Susan Kleinfelter
Extremely helpful and knowledgeable
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April 2021 by Mackenzie Renee
Super helpful and made the process easy and painless. Definitely recommend going here.
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March 2021 by Jessica Bordner
It did take some time but over all he was so nice and helpful will go again!
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February 2021 by Tom Weekley
Denise was awesome. Should took great care to get my phone fixed. I have been having trouble with for several months and no success.she was a pleasure to deal with. She knew her products and she knew how take care of them I would highly recommended her
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February 2021 by Maria Baez
Miguel and his team did an amazing job. He took great care of us.
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January 2021 by Dan Dietz
Took awhile but the owner hooked me up with quite a deal. Would definitely recommend and I WILL be back!
