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November 2023 by Nasharelys Fernandez
In less than a week I have had bad experiences in this place. The first, is how is it possible for people to leave their personal car in truck parking lots? I asked a lady how they allowed that and her response was to put on a face that it's not my problem and tell me if you want to notify the corporation. I also placed an order for breakfast and after my order was paid they told me that they did not have the materials to make part of my order. and everything had to be canceled and a new order placed again. They make mistakes and you have to stay quiet and today I went to the place again, I placed an order by mistake, I notified the person in the food area and his response was you have to pay again for what you really want. The person who told me that I couldn't get my money back was going to talk to a person who turned out to be the same woman who had told me that she couldn't do anything with the parking of the cars and who turned out to be the manager. It's not the money, it's the lack of consideration they had. I think they should get a person more trained in customer service.
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September 2023 by Jason Cora
This place needs to have corporate come in unannounced and see how this place is operating. I hate coming to this store. But it’s the closes place that sells E-85 fuel.I prefer to drive further than ever come back to this store. Ppl on their phones, fuel pumpsnever show discounts, food is not prepared corrected. Last week I had to pay for my fuel twice and never got my money refunded. My food I had to wait 20 mins cause it was frozen and another customer was told to pick something else cause his food was also frozen. The strawberry milkshakes, they’re all ice. But when I go to Rutter’s in Annville I never have an issue. Plz put a few pumps with E-85 so I never have to go to the Lebanon Rutter’s ever again. This is by far the worst Rutter’s I’ve even been to!Actually I’m just not going back to get my fuel. I’ll just go to a different place and get it. Cause ppl in this lebanon store just don’t care about the customers and when you ask a question. Their favorite response is “ I don’t know what to tell you”I hope you guys fix this place up asap before it gets worse.
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September 2023 by Amanda Leibig
Every time I order food it's always fresh (Sheetz always tastes old or freezer burnt) Everything is always stocked nicely, the employees are very welcoming never seem to be in a bad mood ... Keep up the good work guys!
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August 2023 by Yankee Dan
4 wheel vehicles in truck parking ALL TIME... It's very concerning not to park in a designated spot for my in case it gets hit. Most trucking companies will not allow drivers to park like this. I come to the area alt and would love to stay and spend money but something should be done. These folks may or may not come in the store. If you leave notes and signs they'd be towed, this issue would stop and maybe business may pick up.. ?
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August 2023 by Linda Duncan
I have never had an issue here the bathroom seem clean there's usually a good amount of staff working everyone seems friendly except for some of the customers who seem to have a negative attitude. I have gotten food here and it was made well I have also taken my grandchildren to sit here or come here with my best friend for dinner and we've always had a good experience always clean always friendly
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June 2023 by Shauna wesner
I’m just disappointed with my order. I paid almost $5 for two sliders and they look like this. Never even got my sauce on my sliders. Sliders aren’t worth the money. I honestly just want my money back from this. The one sandwich was so small and not worth $3 per sandwich. I tried them and it did not taste well at all too.
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June 2023 by Joanna Bunker
The staff is hit or miss for being a friendly but they have wide range of hours which is nice. Coffee is exactly as good as $2 gas station coffee should be and they have lots of creamer options. It's always very clean too
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April 2023 by Josh Miller
This place is a disaster and a nuisance to the community. The neighbors can’t stand it. The police can’t stand it. Rutter’s allows this place to be overrun by loiterers and it’s a source of countless police calls. I called Rutter’s corporate to discuss, as have the local police. No response. I would avoid this place for your own safety as well as for the fact that Lebanon will be better off once this place goes out of business. Looking forward to the copy and pasted response from Rutter’s with a link to a complaint form that will never be addressed. Like they posted on the countless other 1 star reviews of this location.
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March 2023 by Kathy Burgess
You would think a cook to order it would be hot. Not this Rutters.. smhDropped trailers and personal vehicles hogging up the truck parking. 0 ⭐️ Management come on!
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March 2023 by Samuel Nace
I ordered Rutters tacos. What a mistake. I got a rolled mess, a burrito. I had a hunger for tacos. A crunchy CORN tortilla hard cooked in half to hold the fillings. Instead I got a soggy wet flour tortilla mess.I called the store, they said thats how THEY make tacos. I was ruined from ordering ANY of their food again. I can only imagine if I order a hamburger, and it comes round and cylindrical they say thats what WE call a hamburger
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December 2022 by R L Fry
Went in to get our drinks and didn't have to wait long to pay! Short line!
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November 2022 by Mick Miller
2 months ago I ordered a pulled pork burrito. Just over 15 minutes after ordering (with only 1 customer ahead of me) an employee called my number to tell me the pork is frozen and they can't thaw it, that I needed to select another meat. After another 7 minutes, my COLD grilled chicken burrito was thrown together. Terrible. -Fast forward: today, i go in to redeem my "birthday month coffee, fountain soda or slushie" but the cashier wouldn't scan my card to redeem the advertised offer, said I could only 'redeem through the app'... I don't have the app, never have had the app, don't need the app... she didn't like that I disagreed with her and pretended that I was no longer at the counter. I left the drink at the counter and exited the store. The Lebanon, PA Rutters is the worst location, and their E-free fuel price is at least 70 cents/gallon HIGHER than any other station I patronize. Proves the establishment isn't the slightest bit interested in customers. Pathetic customer service, gladly won't return in the future.
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October 2022 by James Avon
Food was good, restrooms were clean, had plenty of space to take my dog for a nice long walk. My only complaint is too many locals park their cars in the truck parking trying to reserve a spot. I own my truck and part of owning a business is also owning a space to park that rig which is not at a truck stop! Stop being cheap and go rent a place! Rutter's needs to crack down on this cuz they're losing business by truckers not being able to park and take their 10 hour break.
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October 2022 by Neil vanKersen
The store was clean. Employees were pleasant enough. I went there for truck parking. Over half of the truck spots had cars and pickups in them. Transients were sleeping in their cars on the property
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September 2022 by Shawn Tyson
Food takes 20 mins+ for basic frozen items
