Rite Aid receives praise for its excellent service and well-trained, helpful store associates. The store is noted as clean and well-stocked. Many employees, including pharmacy staff, are described as nice, respectful, considerate, patient, and going above and beyond. The pharmacy has recently seen additional staffing, allowing prescriptions to be filled fast again. However, significant challenges persist, especially following the pandemic. The pharmacy is consistently busy and customers face long waits, both in a line inside and particularly in the drive-thru. A major ongoing issue is an inability to answer phone calls, leading to unresolved medication errors and frustration for those dependent on phone communication. While some hope for improvement, the location appears to have employees who are burnt out, impacting overall service despite their best efforts.
