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December 2023 by Sara Ann Collura
WORST EXPERIENCE! Needed blood work last Friday but had to reschedule because they did not have the lab tube required to perform the test. The worker stated that Wednesday (today) they would have the lab tube. Today, they did not have the lab tube and their only solution was to go to a different Quest as a walk in!!! They couldn’t even bother to call to get my appointment sent to a different location or to get me in sooner. Incompetency is unacceptable when patient care is on the line.
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July 2023 by Nick Ferrara
The employee who as very rude at the Lebanon office. Rolled her eyes during interactions and generally unpleasant. As someone who needs frequent testing for work I will avoid using the business whenever possible.
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May 2023 by Catherine Germann
This place definitely has an awkward location. Fortunately I looked at this Google page and noticed the photo that someone posted with the door to Quest circled. The entrance is a single door to the left of the Main Mall entrance. There is writing on the glass of the door but no large signage so it is difficult to see when you are driving around.Inside, it is very clean and professional. I did not have any trouble with the kiosk as previous reviews mentioned. I was there for blood work and a biometric screening required by my employer. The phlebotomist on duty was very kind and pleasant. I wish I got his name. He did a great job with the blood draw and apologized and made conversation when the computer system was a bit slow when he was finishing up my paperwork.As with everywhere, they are understaffed and have short hours so best to schedule an appointment ahead. They did mention that they are currently training a new staff member so hopefully that will help with more appointment available and quicker times for walk-ins
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November 2022 by David G.
Scheduled appointment for drug test. Took 10 minutes and was very quick.
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September 2022 by Susan P
Travis was great - didn’t even feel it. Highly recommended. No wait at all.
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March 2022 by Elizabeth Campos
If you have any other option, don’t waste your time in this place.
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December 2021 by Rare Comment
Please replace the current tech there. He makes it a tough experience at the visit. I can’t go there because of him. He makes me wait long time even when I’m only one there. He also picks with the vein making it painful. Either on purpose or inexperienced! I’m just avoiding the place because of him this african american man. I would have no issue with him if he was kind and knew what he was doing.MANAGEMENT: Please find someone professional and kind to work there. Thank you.
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November 2021 by Caden Krout
Awful. Only reason to give it a star is because I got my test done. Avoid if possible.
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October 2021 by Elizabeth T
Giving 4 stars only because it’s a little tricky to find the entrance. Scheduled appointment online - quick & easy. Appointment started on time. Staff member was polite and found a vein on the first try (he gets 5 stars for that). The room/office set up is a bunch of cubicles; the air smells like disinfectants and every surface a patient touches is wiped down.
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October 2021 by Odyssey Eight
They cancelled on me twice, without warning, claiming it's for maintenance. if it's going to be closed, maybe DON'T allow people to schedule? Just a thought. I won't be going even if it's ever open again.
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September 2021 by Shannon Gehman
Workers miserable, and don't know anything! Terrible place, and terrible workers. Not to mention finding the place isn't pleasant.
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September 2021 by David S
Quest labs are way under staffed! The wait is always ridiculous no matter which location or what time of day. Their hours are horrible for anyone who works a day shift!!!
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August 2021 by Courtney T
Giving 4 stars only because it’s a little tricky to find the entrance. Scheduled appointment online - quick & easy. Appointment started on time. Staff member was polite and found a vein on the first try (he gets 5 stars for that). The room/office set up is a bunch of cubicles; the air smells like disinfectants and every surface a patient touches is wiped down.
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July 2021 by Jupiter's Odyssey (OdysseyEight)
They cancelled on me twice, without warning, claiming it's for maintenance. if it's going to be closed, maybe DON'T allow people to schedule? Just a thought. I won't be going even if it's ever open again.
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May 2021 by No name For you
Fasted 12 hours, showed up at 7am (when they open) and stood outside the door for half an hour - someone didn't show up for work. It's 8:30 and I still can't get ahold of anyone via phone. I'd be fired if I did this at my job.
