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January 2024 by Solomon Messick
Ian and the team at Moyer are great to work with!
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January 2024 by Rachel
Ethan, Ian, and Brent are an A+ team. Purchased a 2022 Dodge Challenger and from Sales and Service experienced patience, going above and beyond to help me anyway they could and answered all questions I had honestly. When I originally saw the car there were cosmetic defects (photos attached below) and I was going to walk away when Ian stated they would fix the car free of charge. I came back to see it, brought my mechanic and the Moyer team followed through with what they said. All defects were fixed (photo attached) and my mechanic (Barry at Barry's Autoworks in Doylestown, best mechanic if you're looking for one) approved the car was in great shape. I spent months driving to dealerships near and far looking for a Challenger and was disappointed by dealerships being deceiving. Moyer was the first dealership I went to where the team did not push me to buy a vehicle, gave me the final pricing upfront, went above and beyond to fix the car instead of letting me walk away (no other dealership offered to fix the issues I pointed out on other Challengers), kept the pricing the same even after fixing it, gave me a fair trade in value for my car and were completely transparent when going to finance. I saved and worked so hard to afford this car and Moyer is the only dealership I felt comfortable writing a check to. The car has been running great for weeks, no issues to date. If you're looking for a car contact Ethan in Sales, Ian the manager and Brent in financing for a pleasant experience. Thank you guys for helping me get my dream car and being such wonderful people!
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November 2023 by Jamie Slyman
Super nice people here!
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November 2023 by Paula Lerch
Bought a brand new Challenger at this dealership and I'm pleased to say we couldn't be happier. The staff was great, the price was amazing and the car is a dream! We've told everyone we know to try Moyer before other dealerships. Thank you all for making it a painless deal!
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September 2023 by Math Teacher
They always seem to find a lot that needs to be fixed every time I get my oil changed. Earlier this year I bought I service package and was supposed to get 2 free oil changes. I had to get a new car and they said they can't change the service plan to the new car. So the money spent on the service package is down the drain. I was frustrated with them before but now I'm done with them.
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September 2023 by Jessica Davis
Me and my kids and other people in vehicles almost crashed and died twice now in my 2020 jeep compass i just got in January.It randomly stops while im driving it almost causing a major accident each time.I had it towed in last Friday back to them and on Tuesday I was told it was just a battery. And they wanted to charge me almost $700 to put a new battery in.I told them it really seems like something else and can they please look again because we almost caused a major crash when it happened randomly at a very busy intersection and i have little kids in my car.Like if they're sure thats what will fix it-ok but please make sure.They did look again and then they said its actually my thermostat. They said i still need a new battery though because it still failed.When i picked up my car it says they only actually ended up doing the thermostat and not the battery then. Guess they decided it wasnt my battery and had a change of heart to not rip me off last minute.Well i took it home it drove ok for almost a day and then bam - same thing happened.Car randomly stops and locks up and shuts down at a very busy intersection. When this happens it puts the E brake on lock so we cant even push it into a safe spot and then a whole bunch of lights flash on.Each time this happens i have to call police, and road workers to direct the traffic that is almost colliding into each other almost causing a pile up trying to get around my car. And then it gets towed and now im going to sit over the weekend again with no vehicle after my kids have to miss some more school tomorrow from not having a car.I pay for the highest warranty so im supposed to get a rental car in the meantime, but no one seems to want to help me with that.No one felt like helping with that last weekend either. I guess no one cares.Im terrified to drive this car as each time this happens its almost a crash.Its going ro end up causing a law suit. I hope that they help us and fix the situation because im tired of playing with life and death and paying so much monthly to sit for a week without a car to get my kids around.Here my car in the middle of the road dead in a few places so far.
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August 2023 by john beachtel
Bought a vehicle from ladd hanford back in 2014 . Ladd hanford had repeatedly told me as long as i continue getting my oil changed through them i would have lifetime engine replacement, everytime I went there to get my oil changed i repeatedly asked them that i only had to get my oil changed for the lifetime engine replacement they said yes that's all . So fast forward to now ive had every oil change there up to now and now im starting to have engine problems so i called and asked what i needed to do about the lifetime engine replacement and they said they're not sure with new ownership so they said let us find out . Then they came back and said new ownership wouldn't honor that and besides you didnt fulfill the contract i said what are you talking about i had my oil changed everytime thats all you told me i needed , so they say well you declned other services so we wouldnt honor that anyway. I definitely know im not buying another car from ladd hanford / moyer not if they treat loyal customers like that .
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July 2023 by Jake Mattern
I had an extremely poor service experience with my Jeep.I took the vehicle in for two issues, one of which was excessive driving noise. After diagnosing, I was informed that the drive shaft was making the noise so I had it replaced for around $1,100. When the vehicle was finished, I picked it up. As soon as I got in I noticed that the fan no longer worked, the check engine light was on, and the odometer was blinking. I was told that they didn't do it. I drove it off the lot and noise was as loud as ever also.I was able to Google a quick fix for the fan and engine light after being told they didn't cause it and didn't touch anything that would cause it. The service rep was going to speak to the manager and call me back about the driving noise, which never happened.Even if I would have received a follow-up call saying they couldn't do anything on the price, at least they would have kept their word to contact me.I understand diagnosing a problem can be difficult but I'm left with a lot of questions as to the effort that went into my vehicle and the responsibility they felt with my money and trust.Henise was able to look at my car and within 10 minutes tell me that the tires were definitely causing the noise I was hearing and the tire wear was excessively uneven and gave me a free rotation.
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July 2023 by Celia Sandoval
I got my first car a couple of months ago when Ladd-Handford had ownership, and I had a wonderful sales rep named Jacob who helped me. He made the entire process so easy through phone calls and email exchanges that the day of buying the car was so smooth that I just needed to review forms and sign. I would recommend him as a sales rep if you are looking for a new car! Jacob provides wonderful customer service.
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July 2023 by Darren Erb
Service got me right in for an oil change and tire rotation last minute. It worked out to be 45 minutes and I paid the bill and out the door. I think an hour is a very good turn around time. Thank you for squeezing me in with my busy schedule, it’s greatly appreciated. Your service team was very helpful.
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June 2023 by laurel Holliday
Got my 2022 dodge challenger from there and Jordan was very professional and great with helping me with everything. Everyone there was polite and helping also. Love my car and would defiantly would recommend going there ?
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June 2023 by Carl N
I have bought several vehicles from Ladd Hanford . a few jeeps and two or three trucks. had great experience buying all of them from ladd Hanford. I dealt with Scott Keith who took very good care of me and was able to handle everything I needed and wanted to buy. the process was very quick and very easy no problem doing the paperwork or getting the vehicle to drive home.
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May 2023 by Tim Behney
Caveat emptor ------Bought my wife a certified Jeep.we didn't get to the other side of Lebanon before we needed air in the tire. Got home found a missing media center. And cargo cover in the vehicle. They reduced the price for the car by $100 I asked nicely for the new price but they wouldn't honor it because " I already put money down to hold it and they already gave me $500 of the asking price for the vehicle". They fixed the tire and replaced the missing media center but "wouldn't replace the cargo cover because it wasn't listed on the window sticker" according to Ian. They said that they're none commission and no haggle pricing. The financing officer Tim put the hard sale on a extended warranty. Plus they charged a document filing fee (this is a fake fee according to the FTC). I buy vehicles and equipment for a living and if my wife wouldn't have loved the car I would have haggled more. I bought the vehicle and will take my business elsewhere from now on.I'm also still waiting on licensing and the title from PennDot my connection their hasn't received the paperwork from them. I'll give them a few more weeks before I have to get the state police evolved to get my documents.I Found out the service scam is trying to talk everyone into cabin air filters.Update I have received the licensing paperwork from the dealership.
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April 2023 by Alan Wirt
I purchased a 2020 Jeep Wrangler with 20,000 miles last week. After speaking with Josh, the salesman over the phone, I was willing to drive one hour to test drive my vehicle. The whole experience was easy, thanks to Josh's attention to detail, knowledge of the vehicle, and his willingness to accommodate my tight schedule. The price was reasonable, I got a great price for my trade-in, and there was almost no time waiting around. Paperwork was prepared on time, follow-through, and attention to detail was top shelf. I would definitely recommend Ladd Hanford in the future to friends looking for a Jeep.
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April 2023 by Andrew Krawchuk
Bought third vehicle from Ladd Hanford and had an excellent experience again! Huge thanks to Scott Keith for taking time to again help with our needs as well as a huge thanks to the entire Ladd Hanford team with a speedy turn around. Will definitely look here again for all future vehicles and working with Scott.
