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August 2023 by Lena Grodensky
I've only been here twice. I've never had a bad experience at any of the locations. I've been at 4 different ones. On my travels I stop at the closest one.
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July 2023 by Leonard Domyan
My experience these last few months has been less than stellar. Long waits at the counter with staff who have to ask others for help. “Bank with a smile?” Not visible in the Lebanon branch.
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September 2022 by Kristofer Kyrias Gann
This is a front for scam artists. If you work for this bank you are horrible scam artist. Make paying loans eaisier
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March 2022 by Elizabeth Garcia
The absolute worst bank. Once I get my direct deposit changed, I will be closing my account here.
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January 2021 by Jen Sullivan
I opened my business account at this branch and the staff was extremely helpful. I was debating JBT or my regular bank, but JBT had less fees, which means a lot for a new business. I'm not a huge fan of JBT overall after so many issues with my online banking, but the staff at this branch fixed it for me everytime. My mom also prefers to go to this branch for her church's banking because they are always friendly and efficient.I don't know why the one reviewer complained about money orders. Most banks require them to be deposited because of banking regulations. And I'm glad they aren't allowing just anybody inside during this pandemic. I know the staff at my other bank are more stressed because their lobby is open. It's a safety concern with the masks, which is understanding since it's a bank. Honestly, I don't even remember the last time I went into a bank anyway because you can do almost everything online or through the drive-thru. Mobile deposit is a HUGE time saver in my busy schedule for those rare times when I do get a check.
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May 2020 by Loyal Customer
Multiple mistakes. Hope other customers have better experience than me!
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January 2020 by Joe Galebach
Best local bank in the area.
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October 2019 by M
I highly don’t recommend banking or getting a loan through Jonestown Bank. They are the worst bank I have ever had to do business with. They have lied, ignored, treated customers with disrespect and handle situations unprofessional. Susan in the loan/collections department is the worst at customer service I have ever received. They don’t deserve one star but I had to share my review
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September 2019 by Lyndon Zimmerman
The workers here at this JBT branch are friendly and fast. Usually I’m in out out of here very quickly. I too am baffled at the bad reviews... haven’t had anything but good with JBT! Thanks JBT!
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December 2018 by Cheryl Freeman
I really was confused and surprised to see these negative reviews for this branch.I just felt led to leave my opinion to offset theirs.In the 5+ yrs Ive had my direct deposit checking account at this branch,Ive never had a bad experience with anyone,other than one unknown unprofessional guy who laughed at me from the back office during a request for a 500 dollar loan.All of the women who work there have treated me with the utmost dignity and respect.Just saying...
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April 2018 by Robert Tidball
All thier locations ivr been too and all the same bad people!!
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March 2018 by Dan Kaiser
Management is awful. This is the closest branch to my house, but I refuse to bank there. I'll drive out of my way to bank at another location. I would also select less than one star if it were an option.
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August 2017 by Chip Berk
Customer service sucks! The absolute worst. Just pulled all my accounts from them. If I could give them less than 1 star, I would.
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May 2017 by Michael Wenrich
This is a good bank, but bad location.
