CVS has generally received positive reviews for its helpful and friendly staff, especially at the Quentin Road location in Lebanon, where employees are attentive, courteous, and willing to assist with questions or coupons. Customers appreciate the clean and attractive store environment and often give high praise to pharmacy staff, notably Jody, for their excellent service. However, there are some concerns raised about certain experiences, such as issues with prescription pickup and delivery, which can be frustrating. Overall, the store is seen as a welcoming place with good customer service, and employees like Michael and Jody in the pharmacy are particularly valued. Despite some negative moments, most reviews highlight a positive shopping experience, especially when staff go out of their way to help.
Terribly rude pharmacy personnel. If you discarded the reviews from 5 years ago and older, the overall rating of this store would be close to one star. Obviously the store management doesn't care but with such bad reviews, it's obvious that upper corporate management doesn't care.
January 2024
Not customer oriented at all. They will try to say differently tho. Make reviews of other pharmacies and go somewhere else. Sent a reply for my prescription pick up, and the message came back," I don't understand". This place is ridiculously inhuman.
July 2023
This is the worst pharmacy. The employees are so mean and nasty. Everyone has a bad day now and then but every time I’m in there, they are nasty to everyone.
