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September 2024 by E T
called asking for pricing and recommendations for a new puppy as I am new to pet ownership. the receptionist didn't introduce herself when she answered which was the first red flag. then she rudely told me they are not taking any new clients. understandable but don't have to yell at me! would not offer any advice or help other than to call someone else. I asked for her name and there was a long pause before she answered CJ. sounds like me and my pup dodged a bullet.
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January 2024 by Mary Anne W.
Thanks to the staff & Vet for working us into the schedule with our very sick dog. We appreciated their kind & professional help! Even tho the diagnosis was not good, they did a good job of explaining our options.
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October 2023 by Stephanie Stewart
Love the doctors and staff here!
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October 2023 by Gage Firestone
Good service friendly and quick responses
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October 2023 by TJ Barr1117
Doctors and staff are knowledgeable, caring and go above and beyond to take care of your fur babies
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September 2023 by Corey Musselman
5th Avenue has been my go-to vet for the last few years now and I have nothing but good to say about them. They are very open and honest about their work and their opinions on your pet, without pushing expensive treatments or surgeries for their own income or benefit as I've seen so often in the past.I would definitely recommend them to any friends or family!
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September 2023 by James Arnold
When you affiliate with a Veterinarian, you expect that they will be there for your pet for more than an annual wellness exam and shots. On August 16, I called the 5th Avenue Animal Hospital, where I have been taking my dog since I purchased him 3 years ago, to tell them that that he was very sick. I informed them that he was throwing up and also had a very bad case of diarrhea. They told me that the soonest they could see Max was August 18th at 3:45. I told them that I didn't want to wait that long but they insisted that it was the soonest they could see him. They then told me that I could bring over a stool sample and they would check it. I did this within 15 minutes. They called me back to say that they detected no parasites and that I should give him very little water and no food to allow his stomach to settle down. Later in the day I noted that he was doing worse and again tried to call. I got a recording, which didn't allow me to leave a message. I then called an emergency Veterinarian in Lancaster but while I was on the phone, Max died. He was not yet 3 years old. Unfortunately, the Veterinarian I used for my previous dogs has retired. When something serious came up when I was dealing with him, he had me come in immediately. In my opinion the main interest of the 5th Avenue Animal Hospital, is their pay check and not the well being of the animal. If I ever get another dog I would never take it there. I had to provide a rating in order to post this review. I would not even give them one star.
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July 2023 by David Anderson
After years of taking our mini pig to this vet for care, they told us today that they just don’t see pig patients any more, and gave us no referral to a vet who could take over her care. They didn’t even call us to tell us they’d no longer provide care for our pet. We had to find out by trying to schedule an appointment for a necessary shot. Extremely disappointed.
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June 2023 by Devon Z.
Very knowledgeable vets. Superb service! We've been using 5th Ave Animal hospital for 20 years.
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February 2023 by Daniel Hurst
Great Vet! My boxer needed a c-section in the middle of the night and they were very helpful! Surgery went great and my boxer was given professional care! The nurses put lots of effort forth to wake up and get the puppies stimulated! The vet and 2 nurses having to get out of bed in the middle of the night to help my dog and all of them were in a great mood!! Treat your hardworking veterinarians with the respect they deserve!! My 5 stars to the whole crew at 5th Ave!!?
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January 2023 by Ash
They failed to tell us that the vet was going to do the ear cleaning and nail trimming when we made the appointment, instead of a vet tech. Had her for less than 5 mins and We had to pay $110 when last time it was only $60.
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November 2022 by K Day
My dog is more dignified than the people who work here. Outdated mentality at this office. The reception area is very cramped with no way to get in or out without squeezing by other people and their pets. It also smelled strongly of urine (which is always a red flag to the degree of care extended by the staff). I walked my large mellow mastif mix in the door, and there was a lady at the check out counter staring at her bill, not paying attention to the hyper reaction of her terrier toward a big dog entering the room. She was also oblivious to the fact that her terrier's flexi-lead was fully extended and he was blocking us from entering. The lady at reception saw this but pretended to suddenly be busy. I said "excuse us please." The terrier lady gave her dog a quick tug but let him go again. Mr terrier then lunged at my dog and bit him on the nose giving him two puncture wounds, and making him bleed enough that it was dripping on the floor. I was more polite about it than I should have been (so was my dog) and the girl at the reception desk laughed it off trying to downplay the situation, which was totally dismissive and ignorant. Nevermind that my dog was just standing there, what about his doggie feelings here?!! The vet was nice, but wanted to put my dog on medication for allergies that cost $200 a month which I declined. I asked the vet to please also check his nose now since he just got bit in the waiting room, and the vet said, "oh, noooo!" in a cartoon voice making a joke of it, and said, "he's a big boy, I'm sure he'll live!" ...Well, yes, he will. But I will spend our money elsewhere on someone who will give my dog the respect and validation for being a good boy and a GOOD SPORT that he deserves.
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August 2022 by ACE pain in the butt
They are an awesome staff friendly I have been taking my boy ace 4 yrs and he is doing fantastic health and would not take him anywhere else?
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August 2022 by Jen Sullivan
We've been going to this vet office since we moved to Lebanon in 2011. We were always happy with the place, but lately it has changed.The last couple times I called, they were really rude to me. The first time was when my oldest cat needed to see a vet ASAP. I was told they couldn't fit him in, so we had to take him to an emergency vet in Lancaster (which was actually cheaper). The woman also accused me of not giving him his Laxatone because I hadn't bought it from them recently--we started with enough to last a year, so I still had some. Plus it's available elsewhere without a prescription.The second time was when I called to ask for help with abandoned kittens my neighbor found. A friend told me the vet office where he used to work kept a list of local rescues, so I called 5th Avenue to ask. I was rudely told to call the Humane Society, which was closed that day.I've also had to wait around 15 minutes to checkout because everyone was in the back chatting. I could hear them--it was not work related. I like a couple of the vets here, especially the man (unfortunately I don't know his name) who calls my oldest cat "sir," but a lot of the staff are just terrible.The cost of an office visit has increased drastically over the past few years. It's now $70 for an office visit, plus the cost of any tests or medication. I'd be okay with paying more if I felt they actually cared about my pets. I took in a stray who had ear mites and spent a lot of money on solutions that didn't work. Not once did they clean her ears and treat her there. They just sent us home with medication that did nothing. They also will not help you in an emergency during business hours, even if you've been with them a long time.They once seemed to be in it for the animals. Not anymore. We will be finding a new vet before my pets need their vaccinations again.
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January 2022 by Mr. Good
I have always had good experiences here. I hope it continues. I do agree they charge more than some. However, they are helpful and caring!
