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September 2024 by James Desanders
Love coming here! Always a nice experience!
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September 2024 by Myra Lenz
Stylist: Cassie always does a great job!
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September 2024 by Mellissa Dell
I was hesitant to leave a review, but i feel as if this was necessary. This was the first time I have ever had a bad salon experience that wasn't due to the outcome of my hair results. Let me explain.
I made an appt. the morning of 9/7/24 at 10:15am. I arrived on time and noticed it was on the busier side, but i didn't mind waiting. I did not expect to wait over an hour, watching walk ins sit down before me. About 5 minutes after walking in, Beth acknowledged me and asked if I was checked in. I stated that I made an online appt. for 10:15 and she said I was good and I sat down at the seat next to her station. After an hour of patiently waiting and watching walk-ins come and go, Beth finally acknowledged me again and stated she thought I came in later.. she was the one who saw me 5 minutes after I arrived so i was confused about this statement. She then went an told the manager who has also seen me as I walked in and sitting for over an hour that I still needed assistance. By this time, i had already been waiting so long that I was committed to leave with my hair cut, especially being a single mom who doesn't get the opportunity to have time away from being a mom or work very often.
I finally got a stylist that they called in almost 3 hours early. I unfortunately forget her name, but she was amazing, despite her manager being unprepared herself and having all of this poor girls tools and sprays she needed to do my style, which she said is a regular occurance. As a manager, you would expect them to be an example of what you want every station to look like, and to have all necessary products and tools to do your job effectively and efficiently. Despite all of that, I didn't get the vision I had walked in with, but I am honestly glad i didn't. She did a fantastic job and really gave me a style that works great on me. I would hire her as my personal hair stylist in a second.
I am not one to complain at all. I have worked in customer service my entire life and have 5 years of managerial experience. I understand being busy and overwhelmed, and I would never ask for a discount of not pay for services I still received, but I was in complete shock that the manager did absolutely nothing to make this situation right. In fact, I didn't even received an apology from her. I did some of her staff, but not from her, and she witnessed the entire situation. Very disappointed with my experience aside from my experience with my stylist.
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September 2024 by Tom Sarp
Stylist: My stylist, Beth, was awesome. Did exactly what I wanted done. Great job! A real professional! Very friendly too!
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September 2024 by Shawn Ellenberger
Cassie always does a great job.!!!!!
Stylist: Cassie does a great job every time!!
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September 2024 by John Gamble
Requested style: A regular man's short hair cut
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September 2024 by Darlene Dira
Love kassie. She knows just what to do
Stylist: Kassie as always was great
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September 2024 by Barbara Grote
As always, Angela never disappoints. She has the natural instincts and talents for hair.
She takes her time, evaluates the situation and helps with decisions.
Always pleasant and interested. Great haircut and thank you for helping me with the color journey ….. your patience and expertise are appreciated!
Thank you ??
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September 2024 by Christine Schaeffer
Requested style: I showed Patty a photo of what I was looking for (style wise), and she did an excellent job styling my hair as desired.
Stylist: Patty was amazing and did a fantastic job with my hair.
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September 2024 by Beth Lewis
I had an appointment with Beth. She knew how to work with short thin hair. She listened to what I wanted, knew exactly what I was talking about and gave me the cut and style i wanted. This was my first time with her and I'm am very satisfied and pleased with what she did. Would definitely recommend if you have short hair. She knows her stuff.
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September 2024 by Melanie Reinauer
My hair looks amazing. Thank you so much!
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August 2024 by alicia constantine
Very professional and my son can't sit still at all, he was done and looked great in about 8min!!
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August 2024 by Randi Newlin
Despite having appointments on a busy day (during the back to school rush) each of our stylists was attentive and took the time to make sure our services were just as we wanted. I cannot say enough good things about what I observed at SmartStyle Latrobe during this particular visit. In addition to being attentive to us, the stylists greeted each guest arriving with a smile and polite demeanor. On a day where they could have easily become overwhelmed and curt, the stylists remained professional, upbeat and polite at all times. Bravo staff of SmartStyle Latrobe!
Stylist: Beth- she is aMAZing!
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August 2024 by Kristina Rae
Love Kassie <3 She did fantastic with my daughters peek a boo partial highlights and she loves them too! Also, Love the co workers there as well. Very welcoming and they make you feel comfortable every time! (:
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August 2024 by Elayne Bruckman
Stylist: Bri
