“So, I've had an ongoing issue (for a week now) where something that I ordered from Five Below had been sent to my prior address in Latrobe and not to the new address in Greensburg. Despite everything that I have ordered from Walmart, Amazon, Ebay etc et all, it has come to the right address, but this FB package did not.
So, in vain, I attempted to call the Greensburg Post Office. Five calls, and not one of them was answered, and I left the last one ring for near two minutes. So, I figured I would call the Latrobe Post Office to see if they had intel as to the whereabouts of the package that got lost in space (though not to be confused with the TV series of the same name much before my time).
Not only did I get through to someone, but said worker, Mickie, was more than accommodating and understanding of the situation. And while she couldn't look up the information that was available to the Greensburg Office (that I could have gotten if someone had answered one of my calls), she did, however, guide me through the process of contacting the company online and the process to go through to get the situation looked into.
So, my literal hat goes off to Mickie, because while the Post Office works do get a bad rap sometimes, it has to be mentioned whenever they go out of their way to be very helpful, understanding, and compassionate about someone's plight.”
“Always great customer service, always trying to help people as quickly as they can while still being genuine and kind. I am always in and out super quickly! Always very helpful when needed and friendly!”