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October 2024 by Gloria Hogsten
Great Excellent Exceptional Customer Service - we want this and we need it and U get it!!! Great work done on my vehicle...and I am Blessed! They kept their promise and are dependable, helpful, knowledgeable, and honest!!! Thanks for taking good care of my vehicle. They are a hidden gem! ?
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October 2024 by Courtney Siffel
If you care about/take pride in your vehicle, I'd HIGHLY recommend choosing a different body shop. How this shop has so many good reviews is beyond me.
TL;DR - Shop replaced my driver's-side back door. Upon pickup there were NUMEROUS concerns which I pointed out immediately to the manager upon inspection. Mind you, I have zero experience/knowledge when it comes to body work & these mistakes were so obvious to the untrained-eye that they should have absolutely been caught/corrected by any establishment that calls itself a body shop. After months & having to return to this shop FOUR SEPARATE TIMES - missing work each time - with no resolution, I elected to go to another small business shop & pay out-of-pocket (instead of go through the other persons insurance that recommended this establishment) to have the mistakes corrected. Low & behold, this other shop was able to diagnose & correct these mistakes in ONE DAY.
Longer version - Upon pickup I noticed immediately that the outer trim around my window was misaligned, with metal very obviously sticking out where the plastic of the trim was meant to cover. Plastic on the inside of my door was unable to clip-in properly due to this outer misalignment & was just hanging there.
Additionally, the entire interior panel of my door was able to easily be pulled away from the frame by about 4 inches.
This is the state in which the shop tried to return my vehicle to me, as well as an interior covered in white dust (I have an all-black interior & now parts of it are stained by this dust).
They agreed to order new trim for my car saying the reason it did not fit properly was because they reused the old trim from my old door. Okay. WEEKS went by with no word after that, & when I called to check on a time-frame for these parts I was told by the manager, Sean, that the parts were on backorder. I decided to call Honda directly & inquire about the parts, with part numbers in hand, & was informed that the parts were in fact NOT backordered & had plentiful stock. Hilariously enough after bringing this fact up to Sean the very same day, he was able to give me a specific date when they'd arrive (a few days later if I remember correctly.)
The outer trim & inside panel were corrected to a satisfactory state, however, the inside trim that was simply hanging there was still unable to be clipped in. After having to return a grand total of FOUR TIMES, missing work each time & them simply reordering the same exact part each time, it was still unable to be clipped in. After asking them to troubleshoot what else could be causing this issue, I was simply told that all they could do was keep ordering this part & trying to make it fit.
I was fed up at this point so decided to get a second opinion at another shop, & within 10 MINUTES they were able to tell that the door itself had a defect that was causing the handle to not line up properly & therefore cause this inner piece to be misaligned & unable to be clipped in.
I am so very disappointed with this shop & feel like I was simply being given the runaround. I've lost hundreds of dollars as a single mother due to an accident that was not my fault & an incompetent shop/management.
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October 2024 by Robin Boehning
My car was finished early, The staff were fabulous. My car came back looking like the outside had been detailed.
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October 2024 by Jade Chen
Lauren was very personable, friendly, and really helpful in letting me know of a slight delay in painting. She was very reassuring since I had an upcoming business trip and I was concerned with being charged for not being able to return the rental on time but they were able to plan accordingly.
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September 2024 by Diane Bishop
Lauren was very helpful and kind. Everyone there was considerate and helpful.
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September 2024 by Richard Portney
Best service, most professional staff and amazing workmanship
I highly recommend them
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September 2024 by Kathy Vitelli
great service and friendly people
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September 2024 by Sharon Bellitto
Lauren and your repair team were phenomenal. They exceeded my expectations at every step of the way.
Your company's promise to keep your customers informed of your progress throughout the repair process was appreciated.
The caliber of the work and your people are the best in business I have seen in a very long time. Way to go Crash Champions.
Thank you and congratulations.
YOu all deserve a raise.
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August 2024 by John Schickling
Very happy doing business with this company
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August 2024 by Kyle Gosciminski
These guys do fantastic work. Had my ram in for body work after being rear ended. The work was impeccable, communication and professionalism was also stellar.
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July 2024 by Jonathan Yatsky
Unlikely for me someone t boned my car, lucky for me I had crash champions. The staff was nice and accommodating as I tried to navigate the craziness of all the insurance, towing and ultimately the emptying of my car.
I hope that I don’t have to use them again but if I do I definitely would come back to these guys.
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July 2024 by Artur Dorri
Very friendly people and excellent work
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April 2024 by John Corrigan
Crash Champions in Lansdale exceeded my expectations and do high quality work.
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April 2024 by Dylan Sloboda
Staff took the lead on organizing everything with an insurance repair after drop off, rental and then pick up. 14 year old car came back like new.
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April 2024 by Diane Lennox
I've used Crash Champions twice in the past year. Easy to deal with, rental car brought to the shop, Lauren extremely organized and she communicated daily. Excellent job on car.
Everyone that works there are caring and nice. They exceeded my expectations in every category.
