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February 2024 by Jianhua Ye
Worst Phamacy store with variable store hours. Don’t trust the store hour from its website.
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February 2024 by Ny Barber
The service I received is a four star but overall esthetic and congestion of this location is a three star.I was expecting all CVS has pretty much the same layout and it isn’t. I really had to look at the signs to see where things are.The staff there who helped me really did a great job but unfortunately did not have what I needed.The selection is about the same.Prices are standard.Staff were great for me.Cleanliness is okay.Overall it felt really congested and did not have a good flow.
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December 2023 by serena blackcat
They don't hire enough people. Pharmacists always look stressed. Impossible to get anyone on the phone, just on hold for literally hours. Lots of mistakes. Today they gave me some medication without looking at the prescription papers I supplied which were different medications and they were about to shred the prescription. This is the worst CVS and all of them are pretty bad. I blame the higher ups not the employees.
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November 2023 by Julia Panebianco
They lost my prescription for paxlovid, and I will be out of the window to take it now. This pharmacy previously told me to call my doctors to change my 6 month old's prescription to pill form because they didn't carry the liquid form. This pharmacy is dangerous and should not have a license.
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October 2023 by Tim Sheehan
Helped us out when another store let us down. Highly recommend.
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October 2023 by Joe R.
Not sure why all the low ratings, I just had a great experience there. The staff at the front were very friendly and pointed me to the right direction for some odds and ends. We had a nice conversation about the Phillies and Philly sports in-general. The Pharmacists in the back made sure I got the right prescription and even called other locations when one, hard to find medicine, was out of stock. My other prescription was filled in a timely manner. All and all, I walked away satisfied and was even turned on to a new snack (recommendation from the gentleman in the front.
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September 2023 by A. K.
Got my passport photos. Fast and pleasant experience with the employees.
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September 2023 by geeda al-haffar
They closed 10 min before they were supposed to. I really needed meds and this seems unprofessional for a big company like cvs
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August 2023 by Michele Abbagnaro
Long wait times for my insulin. Employees aren’t very nice at this location. CVS is a monopoly with CVS/Caremark providing my Rx insurance.Had to suffer after a spinal fusion bc they wanted a prior authorization for pain medication. Can you imagine waiting 2 days after back surgery without pain medication? Rite Aid is way better than CVS by far. Unfortunately, I am unable to get 90 day supply discounts there due to CVS/Caremark’s stupid policies, so I still have to get most of my meds at CVS. I changed to 840 Valley Forge Rd. Much better there.
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April 2023 by Tinesha Moore
Absolutely terrible customer service and unprofessional! I was told I could pick up my prescription 3 different dates by 3 different staff. When speaking to the first staff said it my prescription pick up date is April 1st, the next staff informs me I can not pick up until April 3rd. I call April 3rd and told I am unable to pick up until April 4th. Once it was time to finally fill my script, I called that morning and was told the medication was there and that they would have it filled in 1 hour. I arrive on time and was told that the prescription is not even there and that I have to wait for it to come in through a shipment. I’m not sure why I was told to come and waste my gas and my time to pick up a a script that’s not even available. When I arrived, they were so rude and unprofessional, I would not want anyone to deal with the level of unprofessionalism that I had to experience.
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March 2023 by Martha M.
I have been using this pharmacy since I moved to the area 10 years ago. The service in the last two years has been bad,and seems to be getting worse. The management use to be very helpful. The pharmacy dept is beyond rude. They behave as customer are intruding. They have recently cut down their hours. I will be finding a new location. There is no need to be treated rudely by head pharmacists or any other staff.
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January 2023 by Jenna
I've had multiple experiences now with the pharmacy staff at this CVS and they've all been terrible. I don't know what's in the water here, but dang, people, if you hate your job find another one. I've called them to ask a simple question and been berated, I've called to say I understand why a prescription is on hold but I'll take a hit on something and still gotten berated, I've gotten lectured on things...it doesn't matter. I am literally driving more than half an hour to a different CVS (where I used to go) because of the pharmacy customer service. And they had the nerve to tell me it was because of their "high volume" last time! Oh, and let's not forget the almost half hour they "forgot" someone at the drive-thru last week!
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November 2022 by Amanda Harrell
I needed to ask the pharmacy if they had any over the counter covid tests as i didnt see any in the store. Bernadette helped me and she was rude as hell. Assumed i had covid because i needed to buy one and i told her it was for my son and he was with me. Im following protocol for school. They want you to test if you have any symptoms at all. She shamed me for bringing him in the store and gave us masks to put on and kept repeating "if you think he has covid..." with more and more rude remarks. I explained to her i dont think he has covid. I think it's a cold but I'm following protocol but she still kept going on and on. She was behind the counter for five whole minutes before even helping us. She was loudly talking about how they were over staffed. If cvs is over staffed in the pharmacy then why am i waiting that long to be helped while she is back there talking? She is by far the loudest, trashiest and rudest pharmacy tech ive ever encountered anywhere in my 40 years of life. She should be working in a bar not a pharmacy.
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November 2022 by Geoffrey K.
the most unhelpful experience at a CVS I have ever experienced. I had knee surgery and was discharged on 2 narcotics. one was long acting another was short acting. the pharmacist reported to the hospital staff the couldn't fill the long acting prescription and when asked why not the pharmacist kept repeating " you need prior auth". when I asked why he just kept repeating you need prior auth from the MD. I notified the MD Aand she was told the same thing by the same pharmacist. it wa suggested I try to pay out of pocket, which I did. the pharmacist said you can't pay cash for a narcotic with no further explanation. My MD contacted the insurance company and after an hour on the phone with insurance the medication was approved. the social worker was involved in the process at one point as we.. Nwither I ( a registered nurse), the MD, PA, or social worker had ever experienced the level of unhelpful bevaior bevies. I have been a nurse for 30 years and the lack of helpfulness was extrodivary. I believe it was one particular pharmacist that was the proble. However once I'm healed I am transferring to a different store. CUATOMER SERVICE STUNK!!!!!!
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September 2022 by Saran K
Very worst experience at this Pharmacy location. Very rude staffs. There is no polite in communication and no proper explanation for a long wait. I don't want to even give a single star to this location. I have changed my primary Pharmacy to Rite Aid.
