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July 2024 by F.
I am a long time CVS customer, I went into this particular CVS today to use my over-the-counter Medicare benefits which I have done previously in other CVS stores. I attempted to use the benefits for Tylenol arthritis pain relief which is covered under my plan. Tylenol pain relief is something I have been purchasing from other CVS for the past 7 months and used my card. The associate at the register told me it was invalid so she called her manager Mr Tom, he did not attempt to correctly the mistake and try the card he just accepted what she said and dismissed me. I'm a customer he should treat customers better and know the practices of his company.
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June 2024 by Nick Brobeans
Can't even call here anymore. Joke
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June 2024 by Dawn Park
Always accommodating and helping out in a dilemma. Bruce and Helene have been great !!!
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May 2024 by Renee Atkins
Ann at CVS located at Sumneytown Paik in Lansdale, Pennsylvania is always so helpful and personable. She is an asset.!
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March 2024 by Marc L
Prescription sent over on 2/26 has been on hold for almost two weeks and says to contact the pharmacist for it. Try calling them. Call fails like they turned off the phones. Good stuff.
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March 2024 by Nia B Mullins
This review is receiving 5-stars because of the associate Diane, and for no other reason. It was refreshing to experience top-notch customer service as I was in dire need for my custom printing to be completed same day.
Diane was in the middle of a task, but stopped to inform me of a dilemma in my printing needs. Most associates would have said, “ they’ve exhausted all options,” but not Diane!
She took an ample amount of time servicing my needs and entertaining my toddler daughter while assisting me. All the while she attended to, and greeted other customers that were in need with a pleasant smile and personality. She truly “made my day” and went over and above to make sure my needs were met.
Thank you Diane! It’s hard to find superb customer service nowadays, and you truly embodied it today and I will be sure to return to this location just because of you. It’s not often someone is happy they spent $100 on a print order, but I believe every dollar was worth the service provided.
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February 2024 by Jianhua Ye
Worst Phamacy store with variable store hours. Don’t trust the store hour from its website.
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February 2024 by Ny Barber
The service I received is a four star but overall esthetic and congestion of this location is a three star.I was expecting all CVS has pretty much the same layout and it isn’t. I really had to look at the signs to see where things are.The staff there who helped me really did a great job but unfortunately did not have what I needed.The selection is about the same.Prices are standard.Staff were great for me.Cleanliness is okay.Overall it felt really congested and did not have a good flow.
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December 2023 by serena blackcat
They don't hire enough people. Pharmacists always look stressed. Impossible to get anyone on the phone, just on hold for literally hours. Lots of mistakes. Today they gave me some medication without looking at the prescription papers I supplied which were different medications and they were about to shred the prescription. This is the worst CVS and all of them are pretty bad. I blame the higher ups not the employees.
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November 2023 by Julia Panebianco
They lost my prescription for paxlovid, and I will be out of the window to take it now. This pharmacy previously told me to call my doctors to change my 6 month old's prescription to pill form because they didn't carry the liquid form. This pharmacy is dangerous and should not have a license.
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October 2023 by Tim Sheehan
Helped us out when another store let us down. Highly recommend.
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October 2023 by Joe R.
Not sure why all the low ratings, I just had a great experience there. The staff at the front were very friendly and pointed me to the right direction for some odds and ends. We had a nice conversation about the Phillies and Philly sports in-general. The Pharmacists in the back made sure I got the right prescription and even called other locations when one, hard to find medicine, was out of stock. My other prescription was filled in a timely manner. All and all, I walked away satisfied and was even turned on to a new snack (recommendation from the gentleman in the front.
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September 2023 by A. K.
Got my passport photos. Fast and pleasant experience with the employees.
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September 2023 by geeda al-haffar
They closed 10 min before they were supposed to. I really needed meds and this seems unprofessional for a big company like cvs
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August 2023 by Michele Abbagnaro
Long wait times for my insulin. Employees aren’t very nice at this location. CVS is a monopoly with CVS/Caremark providing my Rx insurance.Had to suffer after a spinal fusion bc they wanted a prior authorization for pain medication. Can you imagine waiting 2 days after back surgery without pain medication? Rite Aid is way better than CVS by far. Unfortunately, I am unable to get 90 day supply discounts there due to CVS/Caremark’s stupid policies, so I still have to get most of my meds at CVS. I changed to 840 Valley Forge Rd. Much better there.
