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June 2024 by nicholas iervolino
Not the first time it’s happened, however they are frequently out of change. When I go here for ones and quarters for my business, they never have all of the change I need. What bank doesn’t even have 100 in ones? You’re better off going to PNC or Keybank down the street
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May 2024 by FENIX
The team is friendly, they helped solve all my problems, I recommend it, perfect.
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August 2023 by Carly Zimmaro
I don’t share reviews often but this citizens bank location is absolute garbage. I deposited cash and not only was I rushed out, the Teller never confirmed the amount and printed my transaction slip and went on to the next customer. I look at my slip and it’s for HALF THE AMOUNT OF CASH I GAVE HIM. His resolution was, let me count the drawer at the end of my shift to see if I’m off, if I am I’ll call you. I got no call. But I see an additional amount was deposited to my account. Not all of it but some. How does this bank have people working for them who can’t even count money correctly? Then have the audacity to tell me oh well? And now I’m the one shorted. The worst customer experience ever, I’ve been with citizens bank for 15+ years and now I will be leaving them.
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March 2023 by Anthony Phillips
The worse
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February 2023 by Ppp
Always great service. Diana and team are always helpful.
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July 2022 by Morgan
Barbara is very professional & nice!
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April 2022 by Nicole Lai
The employees are friendly and really make an effort to be the friendly bank you go to. Unfortunately, the bank manager (Diana) was misleading and quoted me an exchange rate, but said I could only do it if I opened up a new bank account. So the next day, I went in to open up an account.David (who helped me open it) was very professional and courteous, but once I had completed all the paperwork, and I went to order the money I need exchanged… the bank manager told me she misunderstood my request and that the exchange rate was actually much higher than her prior quote (which I had confirmed with her over the phone yesterday, so if she’s being honest about the misunderstanding, then she was just not listening).And of course, I had already been mislead by her to open up the account, which I was told I had to do before ordering $ for the exchange.Then she had the audacity to tell me that the promotions I was getting with the new account opening would pay for the cost of the rate difference (hard eye roll). The promos are for the inconvenience of opening a new account, switching banks, paperwork, etc. She did say that I could cancel the account (no mention of the inconvenience of wasting 2 hours of my time). Great thanks for stating that option.It’s a shame the day ended that way because my experience there was lovely (until I got to her).
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December 2021 by 이영주
Man is really really rude.
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July 2021 by Pamela Pica
ATM took my 20.00. Not first time I add funds and it doesn't count correctly. Like I need to insert them one at a time
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April 2021 by Domenick Jim
Barbara was amazing with helping us set up our business super nice and friendly
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April 2021 by Some Person
There are better banks than this around the area.All Citizens Bank locations should be forcibly close.
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March 2021 by Matthew Shaw
Bank sucks! Terrible hours. Terrible service. Avoid getting tied up with this bank and save yourself the hassle.
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July 2020 by Ram Varma
Nobody got back to me regarding my appointment. It seems like this is the least responsive bank. Terrible customer service. I will be closing all my accounts
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June 2020 by K
Woman at drive up teller took way too long with the person in front of me as well as me. Need better trained employees.
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June 2020 by Mar Marva
Nobody got back to me regarding my appointment. It seems like this is the least responsive bank. Terrible customer service. I will be closing all my accounts
