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“Love the new look! People were all-welcoming & helpful. On-line transaction may be helpful but going to the branch lifts one’s spirits more. Besides not everyone is “techy”.”
“Much thanks to Christina for helping me out last minute with printing out a new debit card and fixing some account details for me. Was a little annoyed w Citizens for the switchover to mastercard debit, but she was so sweet, quick, and professional it made me forget about how annoyed I was. Thanks again!! Mwah mwah mwah”
“We visited today in branch , great nicely to customers by staff . Rachel Dam associate Personal Banker provides us excellent service she explained each step of procedure deeply . She help us above and beyond so 5/5 rating. Branch is clean and spacious .staff is courteous & polite & cooperative. Quick service.”
“I was unable to get thru to the corporate Truist Bank on the 800 number with a question about my mortgage, so I called the Lansdale branch. What a great idea that was, because an actual friendly and helpful person, RJ, immediately answered and got me the answer I needed! Thank you!”
“My wife and I went to see Gail Brett, the Asst VP Store Manager at TD Bank in Lansdale, PA. A confusing, erroneous, large payment transaction to our dental company needed to be corrected. Gail cleared up our confusion of the complicated transaction, and gave us two options to resolve the problem. Then Gail made the correction changes and all is correct now 100%. In only a matter of minutes she was able to fix this complex problem. And she assured us no penalty fees would be charged. Most of all, Gail is professional and personable. It was a pleasure having her support us with this matter and we appreciate her excellent customer service very much. A+++++”
“We have dealt with this bank for a number of years. We have always received excellent service. When my wife was a victim of credit card fraud, they were on top of it and helped us get through it. Great bank for both personal and business accounts.”
“I've been banking with penn community for at least 3 years now. I've always had a pleasant experience. It's nice to have a bank that picks up the phone when you call. The last couple months this location in particular and Brooke to be specific have been extremely helpful with all of my banking needs. Thanks again!”
“Hands down my favorite banking experience, this place has the best employees. Always polite and beyond convenient. This is my home for banking. All banks should make you feel this much trust. This is ?”
“I don't usually need to go in to handle my finances but was experiencing an issue with an outside company. From start to finish, everyone I dealt with was so kind and helpful. They went above and beyond in my expectations to help me resolve my problem. Thank you!”
“I have been a univest customer for over 20 years, this location is so sales-y it is terrible!! Every time I go I get some speech about something, I can’t just go make a quick deposit without them trying to sell me something. So then I started doing drive thru only and they gave me a speech through the drive thru….Its a shame because it’s the closest one for me but I purposely drive out of my way to avoid them when possible”
“I have always found the manager and staff extremely helpful a welcoming. I have had a few problems with my accounts and they have always been fixed rapidly and with a smile. Thank you Fran.”
“They are improving, slowly but surely, the staff are more attentive but they definelty need more tellers on deck for busy daytime rushes!Edit 2: They're getting better and better at the front of the house. Farzana is a deserving manager and turning the place around, customer service wise!”
“CJ the assistant branch manager was extremely helpful and thorough when I needed help with depositing a check. He’s extremely friendly and patient with the customers as well!”
“I couldn’t love this bank more. When I went to purchase a new vehicle, Citadel approved me for financing and so I figured switching over to them from TD Bank for all my banking needs would be easier. Boy, was I right! It’s a world of difference. The app is so easy to use, the cashback checking account is a nice option to have that most places don’t offer, and their ATMs have so many helpful services besides just deposit and withdraws. Not to mention, the level of customer service is unmatched. Gone are the days I’m waiting forever in line only to get to the front and have the associate seem annoyed and tell me I could’ve done what I was coming for online. At Citadel, they are always sure to greet you and escort you to a private space and let you sit down to resolve whatever issues you may be having. You finally get treated like a person again when you come here. I have recommended this bank to family and friends and would also like to recommend them to anyone reading this who may be looking to make the switch when it comes to who they trust with their finances.”
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“Thank you Tyler, Nick, and, the male XCR who collected my deposit, and the female XCR who was present while Tyler was away. Everyone was very pleasant, helpful, and informative. My apologies for forgetting the name of the other two staff members but thank you for your help!”