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August 2024 by Igor Shchupak
Nasty people, avoid if you can.
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August 2024 by priya aloni
No wonder this UPS store has the worst rating. I had Nespresso deliver my order to this store because Nespresso gives the option of picking up their package from a UPS store nearby for faster delivery time. I did the same a few weeks back and had picked it up without any issues. So, I decided to do the same for this delivery, and when I went to pick up the package, the staff, an oriental lady, wanted me to pay $5. I thought this was ridiculous. Why would I want to pay $5 when I ordered over the minimum to get free shipping, and I could've had it delivered to my doorstep. When I asked the lady what the $5 was for, she said for holding it there. Well then UPS needs to inform Nespresso not to have this as an option. I informed the lady I picked up one package a few weeks ago and did not pay anything. The lady refused to listen and so, I told her she can send it back. If they were going to charge me for holding a tiny 12" x 6" package overnight, they should've told me, when I called to check if the packaged has been delivered, to pick it up right away or there would be a charge. Nothing was said. A message to the owner of this store - please don't be so cheap and rip off your customers. Thank you.
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August 2024 by Jaycie Napoleon
I went to the store as I always do, and never ever had a problem before, but today this older lady with short hair (worker) was honestly so extremely rude to everyone In the store. I’ve never written a review like this before but I felt like I needed to after this experience. An older lady came in asking if she could help carry a package from her car and the worker was extremely rude to her. She then was extremely rude to me after I accidentally left my box on the counter, telling me this wasn’t a dumpster and to grab my box now. There was another man there who was working and he was trying to be professional and was doing his job. She was extremely rude and passive aggressive to him and I felt so bad for him because he was just trying to do his job. Again, I love this store and have had no issues EVER. I usually am in and out of the store and have great service. I don’t remember her name and maybe she was just having a bad day but it shocked me how unprofessional and rude she was. (especially to an elder woman who needed help carrying something)
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August 2024 by James
Extremely slow and the staff seem disorganized.
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July 2024 by Kevin Malloy
Do not go to this UPS Store. This is by far the worst location I have ever dealt with. Most recently I used UPS Ground for delivery of 2 checks to clients and on both occasions, they could not explain what happened to package and I had to put a claim in. I have used other UPS locations and never experienced the problems I’ve experienced at the Summit Square location. There are so many other UPS stores in the area, so find the next closest one and use them. There’s some kind of palpable disconnect between the workers and management and it’s actually quite disturbing. I will never use this location again.
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June 2024 by 오정선미Sunmi Jung Oh
All the employees are so kind and the process is always fast.
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May 2024 by Hattie Smith
Very easy to drop off and the people that work there are very cordial and responsive.
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February 2024 by Jason Reed
Jan 27th about 2 PM, I walked in, dropped off my package, got my receipt and walked out. That should easily be a five star review, but unfortunately the girl behind the counter seemed absolutely miserable. I've never had to use this service before so I wanted to make sure I was doing it right, but she basically ignored me. The guy that was behind the counter (and involved in something else) jumped in to answer my questions, so that was cool. I value efficiency and quality far higher than customer service, and I know how customers can be...but that was the first time I was in this store, and I'm not exactly looking forward to going back.
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October 2023 by Megan m
My experience today was terrible, the young man working tonight around 5p-530p was extremely rude to everyone in the store. Trying to force everyone to use the kiosk. I had my 4 month old with me and asked if he was able to from the counter still as 2 other women were having a hard time with the kiosk. He said yeah but you have to use the kiosk, I again asked for him to please just help me & told me they need us to use it based on their numbers, proceeds to tell me he has other tasks to do. Refusing to help me. I asked him just to do this one, as I have my 4 month old and just want to get in and out. I already waited in line and 2 others were having an issue. Sucked his teeth and with major attitude He scanned my phone took my package and it took all of 1 second. Doesn't tell me to hand a nice day. Nothing. Just totally rude. If he's so worried about numbers be sure he will make you lose numbers and customers. I will never return here. I will drive out of my way next time. As a customer service manager I would definitely have a conversation with my associate about how to treat customers and how to have better customer service or to find another job not dealing with the public. No other task is more important then a customer begging you for help with a newborn non the less.I wish I got his name. Highly considering calling the manager of this location. He needs to be spoken to. I was not the only unhappy customer tonight. If you have camera's in the store you can see this all going down even the body language was wrong.
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October 2023 by Kelly Maccia
I just received outstanding service from Ryan, at the UPS Store Langhorne, store 967. I was returning sensitive work equipment. Ryan was patient, as I had to call the office multiple times, he was extremely efficient and guided me on the best, most cost effective way to return the items. Thank you Ryan for such a pleasant experience.
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October 2023 by Rowan Wolf
This UPS is a joke. “Arianna” was behind the counter and they definitely would rather be ANYWHERE else. Had me forward my documents to a NON-UPS email in order to print, and cut me off halfway through every sentence that left my mouth. Just a grumpy, disdainful person who should not be in a customer service position. I told them to keep their prints after they were blatantly overcharging. Yeah, no thanks. I will drive to leavittown before patronizing this location ever again. ?
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October 2023 by HC STK
Just left and had to pack and ship a large exhaust system part to Canada. Worked with Ryan and Frankie who went out of their way to figure out a packing solution. Part was fragile and Ryan assured me it would be handled correctly. I left with confidence that it would be handled correctly.
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October 2023 by Vitaly O
Trying to made eBay return my box was little wet in on site the guy with long hair refused to take my return.Stay away from this place
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September 2023 by Apryl Jumper
I went in unprepared for my Amazon return and Ryan was so kind to help me out. He walked through the kiosk and packaged up my stuff for me. Thanks UPS for having kind patient associates.
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September 2023 by April Jumper
I went in unprepared for my Amazon return and Ryan was so kind to help me out. He walked through the kiosk and packaged up my stuff for me. Thanks UPS for having kind patient associates.
