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June 2023 by Stephanie Sullivan
Every time I come here there is no one to assist me. I went today and finally found an associate.. who clearly did not know how to prioritize her time.
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May 2021 by Cindy Schneider
First off I’ll say the products are awesome I love the products but second at this specific location the customer service is awful I never encountered such rudeness from any store by an employee but at this Mac Cosmetics Location in Oxford Valley Mall is terrible service!!!!!! I am giving two stars because the service at this specific location is awful I can’t believe this worker is still employed at MAC.I RARELY COMPLAIN SO THE FIRST TIME I WENT INTO THE MAC AND ENCOUNTERED RUDENESS FROM THE EMPLOYE WAS BACK IN AROUND DECEMBER 2020 THE WOMEN WORKING THE EVENING SHIFT MAYBE AROUND 6pm ish ON A SATURDAY SO I WALKED UP HAPPY WITH MY KIDS SHOPPING AND I So I browsed around and then I said to the woman I’m ready I know what I’m going to get I told her what I want it she looked around and looked around and looked around completely lost like she had no idea what she was doing I don’t know if she was intoxicated or if it was like her first week on the job and she was still learning everything I have no idea so she said to me oh we don’t have this product I can’t find it I said well they always keep in that drawer that’s where they always get it from ( meanwhile she kept rolling her eyes giving me bad vibes for no reason ) Then my mask okay I figured maybe she can’t hear me because the masking on my foot so I didn’t pull my mask off I just pulled it out word off my lips and she said pull your mask up and I said my mask is up what are you talking about???? Okay so I walked out the store with nothing because she was not knowledgeable of what she was selling.Second time I encountered rudeness around March of 2021 ( before 2020 I never had any issues at this Mac location )I go into the Mac store a different day and hour ( hoping to not have a bad experience) WELLLLL BOY IT WAS WORST THEN THE LAST TIME!!! So I go into the store alone I woke up to the counter first off the worker is helping another customer, okay fine no problem it’s not my turn. So then I wait about 5 minutes I still was agreed yet not even a hello I’ll be with you in a minute or so... NOTHING I WAS TOTALLY IGNORED SO I CONTINUED TO Browse around about another 5 minutes goes by ( now 10 minutes still not greeted) and this is no exaggeration so even the The woman customer is looking at me weird like in other words I wonder what’s going on? So I waited about two more minutes until I couldn’t take it anymore I said to the worker “I’m ready when you are” she still totally toward me I was blown away by the rudeness at that point. I then decided maybe I should get her some help so I go to the perfume counters and I asked for help so then another woman that was a very polite and very helpful walked me over to the Mac and she didn’t know anything about anything at Mac but she was very very helpful and she said I’m gonna help you I’ll find what you need the worker was even rude to the other worker wouldn’t even acknowledge anything like it was so weird it was like I was in a movie the woman was moving so slow with the other customer on purpose at first I thought maybe the customers just being annoying and asking her like 1000 questions but now it wasn’t that. Because if it was then why would she still not have greeted me when I first walked up within five minutes? So AnyWho I did get what I want it at the store I did purchase my items but I did have to pay at the perfume counter I didn’t pay at the actual Mac store.I do recommend Mac products I just do not recommend the location and Langhorne until they find a new employee that respects the customers.
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January 2021 by Gabrielle Fineman
I’m only slightly horrified. I wanted to purchase a gift card from MAC for a friend of mine for the holidays. I thought I could go to any MAC and get one. Little did I know, I could only receive a Macy’s card. MAC cards or either online, in Philly or KOP.Now I was under the impression Macy’s was closing. I was just a little confused seeing things on the news. I don’t shop at MAC nor Macy’s so I just wanted confirmation that Macy’s wasn’t closing bc I didn’t want to get a $150 gift card for a place that was closing. I just needed a little verification. I wasn’t rude at all, just clarification.The new associate wasn’t sure what she was doing, then got extremely defensive that Macy’s wasn’t closing. That’s fine! I’m excited Macy’s isn’t closing. Businesses closing bc of Covid or just going bankrupt is horrible! After being snarky with me she said “do you want the Macy’s gift card or not?” Ummm... I did but not if you’re going to treat me like this. I am a manager in retail and I would never be arrogant to a customer. It was terrible. I did get the gift card because I wanted my friend to be happy with her present. The associate threw it in a big bag and gave it to me. I was caught off Guard so I went to Clinique to ask for a little gift bag to put the gift card in.I will make sure the person receiving this does not come to the Langhorne Macy’s Mac to make a purchase because the customer service is terrible!
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October 2020 by Dana S.
Very expensive makeup! But they have so many selections to choose from, and they have a free make over when you spend more than $50 at the store. Came here to surprise my mom with a makeover after buying her some makeup and she loved the make over! The employee doing the makeover was very knowledgeable and knew what she was doing.
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November 2019 by Emer Gency
If u look like this work here
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May 2019 by Sia H
I had my make up done for my first time “professionally” here. Now I do not consider myself a pro in any way but I know how to do my own makeup and pretty well. I figured I’d get my makeup done for an event though since I’ve never done it and they are pros! So I’m like cool this is gonna look dope.. it was horrible.... like.. my face was soooo caked I looked like a clown, I have big lips and they were soooo over lined I legit looked like a clown.. i embarrassingly walked to the bathroom to fix my lips while my friend got her makeup done.. she came out looking super orange with a line..not even blended into her neck. It was crazy to think this woman actually went to school for this.. there was no fixing it either unless we had her redo it completely which felt like there was no point..we went home and wiped it off. Big waste of time. I gave two stars because the lady was nice. But I never plan to go back to a Mac again now if I decide to get my makeup done..
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April 2019 by Lisa G.
So I went to get a sample as I always purchase my cosmetics here. I wanted a sample of something for a friend to get her into MAC. The representative literally gave me a dot of product. I didn't notice until I got home as she put the sample in the bag with my purchase. I knew she acted funny when I confirmed that the sample was in there...totally unacceptable. You should be ashamed of yourself. Next time just say no to the sample. If I caught it beforehand I would've got your name to specifically report you. I'll check my receipt. Unbelievable!
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January 2019 by jyssica boudreault
Staff could be more friendly for sure, the woman I dealt with acting as if she hated her job.. Wasn't too impressed.
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November 2018 by Lisa Bennett
Greeted with ‘please move away from behind the register.’ I was with my 12 year old and the makeup we wanted was in fact behind the register. Who is training these people?
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March 2018 by Janeen Hines
I love them they're all so nice 😩
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August 2017 by Shannon R.
Pros: Large selection of quality products for women of all diversities. Fun and special themed collections. They offer a free make over with a $50 purchase. Cons: They are a bit pricey but you are paying for a quality product. Their products are tested on animals.
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February 2017 by Angelica
The girls here are always very nice.
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August 2016 by Clarissa Murphy
Friendly reps.
