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April 2024 by Cindy M.
I purchased a lawn mower on March 22, 2024. After one time use, the blades stopped engaging. Rather then get the new mower serviced, I contacted Lowes to replace it. I asked if they can pick up the old mower and drop off the new mower. Ron in delivery assured me they would do that. A truck came today to pick up the broken mower but they did not have the replacement. A call was made to Lowes manager Dan who stated that policy is to deliver replacement only after broken mower received. We informed Dan we would pick up the replacement today and he stated that would be good. When my husband went to pick up replacement, he was told can't since broke mower not received. Trucking company stated they advised Lowes of the pick up including a picture. Lowes manager Dan kept talking about their policy, however, it seems hr is the only one who knows the policy and he does not know how to articulate such to employees or customers.
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February 2024 by Mia Zheng
The staff at Lows are very helpful and friendly.
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February 2024 by Rick Gillen
Just went in to get some plumbing material.
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February 2024 by Matthew Zimmerman
Good experience. Very nice workers. Matching Philly football sweatshirts with nice employee Dean.
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February 2024 by linda bucci
Had to go there for air conditioner filters found them thank you Lowe's cuz you're the only one that sells them in my size 14x14x1
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February 2024 by James Francis
I love this Lowe's.. very clean store very well organized plenty of help when you need it. I recommend this store.
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February 2024 by Deborah DeValk
I went shopping at the Langhorne, lose this morning and there was a sales person who went above and beyond helping me on her name with Sarah. I just wanted to give extra kudos to her. you have a wonderful employee In her and I just wanted to thank her again very much for all the help she did and Going Out of her way to help me find what I needed.2/2/24Deborah deValk
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February 2024 by Bal Patel
I had a warranty item (Kobalt) which needed replacement. The owners manual indicated 5 yrs. I was finally issued a In-store Credit which I used to purchase a new (identical) item. I then received a call 01/30/24 to let me know it was out of stock and will not be coming back on stock. They canceled the order and are now mailing out a new credit. KOBALT's policy is exchange or refund...LOWE'S does not even back their own brand. And the mgmt at LOWES in Langhorne PA definately don't know their systems or proceduler/policies. Buyer be aware. Maybe Home Depot is the smarter choice.
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February 2024 by Dariusz M.
they have a lot of tools!.
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February 2024 by Dorothy Murphy
Incompetent management who have difficulty telling the truth. My experience has been escalated to corporate Lowe's. Never again will I purchase anything from Lowes.
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February 2024 by B
Stopped here for a few tile tools and received assistance from some great associates today! Every person you ask knows exactly what aisle your item is in! It's unbelievable! Outstanding!
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January 2024 by Joe S.
I should've known that what I see online is not what's in store... was looking for a vacuum, not sure which Lowe's they were showing for $59 but I didn't see anything under $100 here.
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January 2024 by RW
This at one time was a 5 star review which sadly is now a one star review and that is being generous. I don't know what happened to this store now but lately it seems everytime you go to this location there is no one on the registers and you have to ring up your own stuff. I don't work there that's not my job. Don't get me wrong it's not like they are short staff they have plenty of employees. It's bad enough when you have to look for someone to help you find something. They are usually all at the customer service counter all hanging out there and B.S.ing. Store manager and the assistant managers are all useless. The only department that kills it in that store is the paint department everyone else for the most part sucks.
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January 2024 by Muhammad Khaleed
Saturday 12/30/2023. Went to buy electric range. Asked associate to see one of the store display rang is available in stock. He scan the barcode and told me he’ll be right back. Few moments later he came back and told me yes it’s available in stock. So I am thinking in my mind since it’s available in stock I can pick it up my self if delivery will take long.I asked how soon can you deliver he said Monday. So I am thinking ok today is Saturday it will be delivered by Monday which is 01/ 01/2024. So I bought it. I also applied for lows credit card so that I can get 20% discount.After I purchased then he unfold the information that it will be delivered Monday 01/08/2024. I asked why ware you keep saying Monday and not clarifying. Not this Monday the following Monday. He started lying right on my face that he did. He never did so I asked for manager.After waiting awhile, the guy name Anthony McCulla showed up pretending to be the store manager. He was assistant manager. With some other guy with him. Without the associate Who deliberately hide information to make the sale. completely defending his action. That he didn’t supposed to clarify, I supposed to understand when the associate said It will be deliver on Monday. I should not assume the coming Monday. I should assume That means following Monday. And when he said yes it is in stock. I should understand he meant available in network without him clarifying.
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January 2024 by Kay
Rob G provided excellent service helping us lift a heavy tool box into our SUV.
