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February 2024 by Dina S.
went in to the store girl was absolutely rude in her tone of voice. years ago i bought my daughter's gown there. instead of saying i'm sorry you need an appointment. she said do you have an appointment in a very cocky manner.. she ought to learn some customer service skills please be advised you only work in a high-end store you don't own it so stop acting like it
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February 2024 by Jennifer F.
Absolutely flabbergasted by this place. You need an appointment to try on prom dresses. But? The conveniently have same day appointments. You just have to pay a $25 non-refundable fee. I KNOW my face said it all. There was NO ONE in the store. It's not like it was a busy Saturday during prom season. We went very early in the day and on a week day. We hadn't been to any other store that had such an asinine policy. It's Oxford Valley Mall for crying out loud, get a grip. We also noticed a tip jar on the counter. I have no more words.
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June 2023 by Nevaeh Morgan
I have gotten my junior and senior prom dress here. There’s a huge selection of dresses and true to each season and what’s trending! Every time I’ve come in the staff have been very helpful. Great atmosphere. Highly recommend shopping here for any prom, sweet 16, or formal event!!
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June 2023 by Diane L. Martin
I went to purchase my daughter's Prom dress. We were assisted by Andi who was extremely helpful and Super Nice. It was a very Pleasant experience!
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June 2023 by Irene Bogan
Wonderful staff! Gown fits amazing. Would recommend to anyone.
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May 2023 by Jessica Rath
Horrible experience. My daughter was forced to make up her mind after waiting a half hour to try on a dress. She thought the dressing-room room smelled like body odor but after we bought the dress because we were rushed. my daughter was afraid to say that the room smelled bad! when we took the dress out of the bag, to our surprise it was the dress that smells bad!! It was so bad. The dress smells like armpits and it took me 3 days to get the smell out of the dress!!
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April 2023 by Andrea J.
Went to shop for two Prom dresses for my twoDaughters. What shop charges 25.00 for a try on fee per person and the fee is non refundable if you don't buy the dress there. Let alone dresses are at least $300 and up . Plus any alterations.I think this is a really bad way to run a businessIt's a prom not a wedding.
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March 2023 by Lynn O'Brien
I can not say enough FANTASTIC things about my experience at XO Formals. This is my 2nd time shopping here and it definitely won’t be the last. The customer service has been AMAZING. Andi, our salesperson, has gone above and beyond for us. From helping us pick out just the right gown for my daughter’s junior prom to teaching me tricks on making sure the back is tied just right (and has been beyond patient with me). When I broke one of the straps trying to tighten the dress at home, she fixed it herself with very little notice. She has even offered to get my daughter into the dress the day of her prom if I’m still struggling get it tight enough. Thank you so very much Andi!! We look forward to working with you next year for my daughter’s senior prom!!!!Thank you!!Lynn O’Brien
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February 2023 by Sue Lee
My daughters found beautiful prom dresses here. The store is organized and clean. Super easy to find your dream dress. Natalie provided the best customer service.
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February 2023 by Lisa Marie
I went to this Salon today to look for a dress for my daughter’s wedding. Looking through the dresses it looked like nobody was running the store. I went in the back to find 2 woman sitting on the floor looking at material swatches. The young girl asked me can I help you, so I said what I was looking for to her. The older woman just sat on the floor. I knew I was not going to get my dress there, so unprofessional this woman sitting on the floor talking to me. She showed me the mother of the bride dresses. Not one that I like. She also told me I needed an appointment. So she proceeds to tell me that the prom girls go out practically naked. I got the impression she did not want to help or wait on me. Other girls were entering looking for prom dresses. I asked them if they had appointments they both told me no. I said well they won’t let you try anything on without an appointment. They were like really. She asked me to leave the store. Never ever have I have been so disrespected in this manner. I would never by a dress in that store or any of the locations. Just look out mom’s she also told me it was a prom store. Take your money elsewhere . As far as the older young woman it is a good day when someone comes in your store. Go back and find where you left your manners, you have no people skills. Remember it is a prom store not a formal wear store. Not once did that girl smile, go get a new job it is not for you. Buy a beautiful dress and spend hundreds of dollars to be treated like dirt. No thanks, I will go elsewear. Ladies beware you don’t have to settle for bad customer service treatment. They have many stores with beautiful gowns and class. Don’t spend your money here. What a joke!
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February 2023 by Cami Holtzworth
Bought both my prom dresses here and loved them. Costumer service is amazing. Very accommodating! Definitely will be coming back!
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February 2023 by Alyssa F
This store just chooses to lose customers LOL. Came in with my little sister (i’m 24 y/o) to take her prom dress shopping and they denied us an appointment because i’m not her mother or father.**RESPONSE BELOW**Girl - I read your response and let’s be forreal. We walked into the store and we’re greeted with you running around yelling at teenage kids to get out because they didn’t have an appointment. after hearing that, I approached you and let you know that we did not have an appointment but that id like to make one. You mentioned that an appointment was available at 3 PM which I was glad to accept. You mentioned your store had an age requirement of 25. I understood this and let you know that I am 24 years old soon to be turning 25. You then turned me and my sister away completely because I wasn’t 25 and wasn’t mom or dad. What you failed to even consider was that there is a possibility this 16 year old girl IS being raised by her 24 year old sister. You never once considered we may not have a traditional life and instead of working with us (Beings im a 24 y/o grown adult, with a job and money) you told me that she would not be able to try and purchase a dress from your store because I am not mom or dad. Maybe if I would have came back in lululemon leggings and a gucci bag you may have been more inclined to help!!
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January 2023 by Jordan R.
I have gotten a quinceañera dress, prom dress and 2 homecoming dresses from this store. I went in here today and the woman was so rude, we couldn't even make an appointment without her throwing insults at us. She told us that we had to pay a non refundable $100 to try on certain dresses, which we were never required to do for the past 5+ times going there. She began insulting my mom and interrogating my 15 year old sister. She made a fuss about my younger sister's friend being in the store without a parent even though my mother was chaperoning. I am extremely disappointed with how the staff member treated me and my family and we won't be coming back, even though it used to be my favorite dress store. Beautiful dresses, aggressive and toxic staff.
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January 2023 by Jennifer
I don’t normally leave reviews…. Despite empty store we were told by rude individual that we needed an appointment. Waste of time anyway as the store was full of cheap, tacky dresses. There are better places to shop for prom dresses.
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January 2023 by michelle jameison
Horrible customer service made an appointment showed up 15 minutes early 15 minutes after the appointment finally had to say to one of the associates of somebody going to help why they walked around laughing and talking and they weren't helping anybody and then they put her my daughter in a room then left it up to me to help her I would never recommend this place to anyone unless your a size zero