-
November 2023 by Beverly Cullen
Went to the store in Hbg to purchase a dining and bathroom lighting. They would not let me in the store. Big mistake. I have money and will shop elsewhere.
-
September 2023 by Nancy Farmer
surprised at the quick delivery of my 2 outside lamps. Thank you Yale!!!
-
June 2023 by Lee Summers
Prompt delivery service, great customer service.
-
November 2021 by Tina Wood
Doing a big remodel. I went to Yale with the intention to buy everything as a one-stop shop. Signs all over the door saying the retail showroom is by appointment only. Ridiculous, I'm not begging someone to take my money, I went elsewhere.
-
August 2021 by Arick Alston
Bad customer service. I would give 0 stars
-
August 2021 by Harrison Wenger
As an apprentice in the mechanical trade, I deal with Yale frequently. The store has excellent inventory, and I have always found the staff knowledgeable and friendly.
-
June 2021 by Ray Horst
Great place to get electrical supplies
-
July 2020 by S S
Okay your not even allowed in the lighting showroom without a appointment. I called and said on vacation till next week. I drove down the road to the Lighting Gallery at chelsea square and bought lights.
-
June 2020 by Paula Christian
I had a very disappointing experience with Yale Lighting in Lancaster. I visited the store in December, but they did not have what I was looking for on display. Rebecca helped me review some items I had selected online, but I left without making a purchase. Weeks later, I called and placed an order over the phone. I never got a receipt, but later signed for them in the Wyomissing location. Once I got them home, I was disappointed that they were not what I had envisioned. I returned the items to the store, and only found out that there was a 25% restocking fee when I got a credit on my card that didn't equal the purchase amount! (Two of the boxes were not even opened) This was never mentioned to me in all my interactions with the staff, nor was I offered a store credit as an alternative. This seems very short sighted in this age of online buying and competition. I will never purchase from Yale again!
-
December 2019 by Nicole O.
Enter supply store, an unfamiliar place for me. I wasn't greeted nor did I know I needed to grab a number, funny the number pulled was well above my height so i didn't see it or the sign. So I start searching for what I needed, found my item compared to picture I took. In the mist I hear a number being called and a gentlemen getting taking care of right away. That's when I saw where the next person pulled a number meanwhile three people are ahead of me. So I grab a number... greeting is extremely important. Hello, good day, grabe a number we'll be with you shortly. Something!
-
April 2019 by Christine F.
My Electrician sent me to Yale Lighting Concept to pick out an outdoor lantern for the Churchtown Inn Bed and Breakfast front entrance. I hesitated doing to as it is quite a distance from the Inn. However, my visit today was well worth the trip. The store is beautiful the most exquisite lighting I've ever seen. I've seen beautiful lighting in the castles and museums throughout Europe. Yale has elegant and modern. Peter was extremely helpful and answered lots of my questions, and we were able to make a quick decision on what I needed allowing me to wander through the store dreaming of where I could use this store's beautiful lighting. I will be returning. Thanks for all your help.
-
April 2019 by Russell Bomgardner
Nice place and nice people
-
April 2019 by kyller tiamatson
Nobody knows what they are doing except for a guy named Efrain, he got it right away and made me feel valued as a customer. Poor guy is doing the job of 20 people.
-
April 2019 by Steve de Perrot
Smooth in and out to pickup a part for my electrician. Friendly counter salesperson.
-
April 2019 by Emory Reed
Fast service
