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January 2024 by Serena
Great and friendly service!
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October 2023 by Karen Carnabucci, LCSW, TEP
Great place for pet food, pet toys, and pet supplies!
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August 2023 by Colby Lawrence Kline
Very clean, well stocked little store. A great place to go do training with my dog, very quiet other than a few dogs in for grooming services.
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June 2023 by Dori Martin
LOVE THE PLACE AND STAFF....AWESOME
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May 2023 by Marv Albright
I never leave bad reviews this is my first actually but we took our 6 month old puppy and our 1 1/2 yr old puppy to get haircuts they said it would be $120 for the pair we have had great experiences here in the past …they never called and told us the price increased because of matting to get our approval and ended up charging us $150 for the pair and all they did to our 6 month old was trim around his eyes and clip his nails …not happy with how they conduct business I guess they can charge what they want without the customer approval
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April 2023 by Jane M
This rating has more to do with customer service than anything else. I have been bringing my dog here for a few years for grooming and they are excellent. I've bought a lot of toys, treats and food there. Very disappointed to have them refuse a refund for a $15 toy that was destroyed in about 5 min by my dog (who has had similar toys for YEARS and hasn't torn them apart). You would think they'd be cool about it with a customer who has given them so much business or at least offered a replacement... nope! I'm attaching a pic of the new toy so people know not to buy. Owner should remove this brand from the store instead of selling poor quality products- it reflects on your business!
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January 2023 by Marcy Knecht
We absolutely LOVE Keystone Pet Place. My family and I recently moved to Lancaster County and we were in search of a small local pet business to support. We are so excited that we discovered Keystone Pet Place!!! First and foremost the staff and service are top notch. Everyone is so kind and personable. We scheduled a full grooming appointment for our Malshi, Snuggs. Riley our groomer took her time getting to know us and was so thorough as she reviewed the store’s procedures and policies with grooming. Snuggs did wonderfully at his first appointment and transitioned so well to his new stylist. We know he’s going to be so excited for his next day out at the “puppy spa”.Malshi’s have a somewhat thick coat and require grooming at least every 6-7 weeks. I can only imagine the patience and focus it takes to cut this type of breed and no doubt Riley did such an AMAZING job.You’ll also find that Keystone Pet Place has such a wide variety of heathy pet foods and treats for various types of animals/pets. Right now…we only have a dog but I’m sure that will change sometime in the near future and we know exactly where to go to meet our future petneeds. Speaking of needs, you’ll also discover that this store has a huge variety of doggie toys and treats for any and all occasions. We were sure to stop here for Christmas gifts for Snuggs and of course all of his puppy cousins. And apparently by the Grace of God and as shown in the 2nd picture, Snuggs made it on the “Nice List” this year!!! He’s incredibly cute and sweet but quite mischievous but nonetheless it appears that Santa made a stop at Keystone Pet Place as well, lucky little guy ????. In conclusion, we highly recommend checking out Keystone Pet Place, you’ll find that this local business has owners and staff that have such caring hearts and it is quite evident that they truly care about all animals big and small ❤️.
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July 2022 by Robert Traup
Do a good job on my Lab with nail trim and grinding.
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June 2022 by K “KOC” OC
My pupper has high anxiety, and the groomers are wonderful to her!
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June 2022 by Sarah Teichmann
Great personalized experience.
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March 2022 by Jennifer King
For a smaller pet store you can still find a little something of everything. The staff are obviously pet lovers and very helpful, knowledgeable in their products, and very friendly
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January 2022 by Jacque Wilson
They take such great care of our pups. Huskies are not the easiest dogs to groom and they exceed our expectations every time. Can’t recommend them enough!
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January 2022 by Jacque Wilson-Mattox
They take such great care of our pups. Huskies are not the easiest dogs to groom and they exceed our expectations every time. Can’t recommend them enough!
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November 2021 by Bob Stermer
Great food for my dog and Tessa is an amazing groomer!
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August 2021 by Tommy K
They carry some of the better quality pet foods I've seen around. They guarantee the food so if your pet does not like or has a reaction to the food, bring it back for a no questions asked refund. I also found out some of the brands offer loyalty discounts (buy x amount get one free.)I went in several times and picked the brains of the employees working there about the right food for my pet. They were incredibly knowledgeable in the nutrition of each brand and on separate occasions recommended either the same or very similar offering in terms of what seemed best for my pet's needs.I highly recommend a visit and conversation. They are great at answering questions.
