August 2017 by Rover642 H.
Terrible. The guy that owns this place in NEFFSVILLE, PA, which is called Barry's, is quite obnoxious. He yells instead of talks... which is off off-putting in itself. When we went to rent a UHAUL truck, he overestimated the mileage, but told us it would be absolutely no problem when we brought the truck back to BARRY'S IN NEFFSVILLE, PA... if we had not reached the over estimated mileage. There would simply be a refund. Slightly evasive answer and totally untrue. When we returned the truck on time, (TO BARRY IN NEFFSVILLE, PA ON 501) in perfect condition, and studied the paperwork, I mentioned that he had overestimated the mileage by at least 15 miles. And so I asked for a refund.... since 15 miles registered affects the final bill. Suddenly, BARRY OF UHAUL IN NEFFSVILLE, PA) there was no refund available. Now, we had to go through U-Haul to get the refund. Then, he said, no actually he would tell U-Haul and I would credited automatically on my credit card. How long would that take... I asked... he told me a month. It's been two and a half months there is no credit on my from U-Haul. Worse than that... I tried to call U Haul... forget that. They don't answer their phones and they put you into a automated cycle. Every 15 seconds the same automated woman repeats the message... no one's available right...hang on or go write a review. They will address the problem if we write a review. When you try to write a review they do not accept your email. They don't accept first email presented, they didn't accept the second email presented, and they didn't accept the third email presented apparently U-Haul claims all of my emails are invalid. It's a very tricky way of not letting you write a review and therefore not handling the problem at BARRYS IN NEFFSVILLE PA ON ROUTE 501)They never did answer their phone. Then I tried to talk to them online which is what they tell you to do.... After the 9th time of trying to leave a review, I stopped playing that game...AND it is a game. The end result... BARRY FROM UHAUL IN NEFFSVILLE, PA. ON ROUTE 501 will not be held accountable. And UHAUL will not be held accountable. It was impossible to leave a review of BARRY'S IN NEFFSVILLE, PA. ON 501. Barry would not make good on his word and so I am out my money. Barry lied the first time we met him. Barry lied the second time we met him...when we returned the truck. I went a third time a month later and explained the situation. ... as he was yelling at me again.... he doesn't know how to talk professionally, or act responsible. So now, I am stuck in the middle of a loudmouth Barry who would not keep his word, and U-Haul who would not accept my phone calls or my emails. Both disreputable. I don't ever expect to see my money. But I'll never ever use U-Haul again. There are many other companies out there to choose from. I'll find one that has a bit of integrity. And as far as Barry goes.... stay away from him. He's not an honest man.
