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July 2023 by karen stallings
I came to Penn stone for the first time because I taught both of the Mcgrann kids. I keep coming back because of every employee I interact with during each visit. Amy, Linda, Gertrude, Gertrude’s mom, Jay, the other nice lady working the desk, the other helpful guy who helped load my rocks and finally the very nice man in the other side who answered my many questions about weed barrier fabric: Thank you all so much for making me feel like your most important customer! Really. I got so much attention and help that I’m still impressed a week later by how well I was treated. So helpful, so friendly, so knowledgeable. So impressed! I am inventing things that need to be done around my house so I can come back. A+ Penn Stone. We’ll done. You will forever have me as a customer. ?
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March 2023 by David Wolgemuth
Penn Stone is awesome! Great place to come get inspired for my backyard.
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September 2022 by B Musser
Always liked dealing with Penn stone in the past and to be fair they still treat us pretty good when delivering product to our job sites, but lately their customer service is extremely poor when stopping in to pickup product at the yard. The last couple times we were there it seemed as though the yard workers thought we were a bother, and after being the only customer parked there for 10 minutes finally flagged down a fork lift driver to tell him he needs to load us.. and the one time I even almost had to help the worker find the product I wanted.. even though it's a very common product. As I said before I used to like dealing with this company but it seemed like there choice to mandate the vaccine for their workers maybe got rid of all their food employees... Sad that they put politics ahead of customer satisfaction.
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May 2022 by George Ciarrocchi
Salesman would not even provide me a price when asked about EP Henry in stock. When I asked him about pricing for a 6' x 12' retaining wall, He told me he could not provide it unless I had an engineering study done, and a certified contractor lined up. When I asked him if he was refusing to give me any more information unless I had certified drawings he said yes. I was simply pricing things out.
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February 2022 by NedAngela HickeyObrien
Everyone is very pleasant and helpful. They have awesome displays that offer ideas for your home. I highly recommend that one visits Penn Stone before making their decision.
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October 2021 by Jean Marconi
Great selection of stone. Associates were very helpful. Answered all my questions with patience.
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June 2021 by Maria D.
If you're looking for rock, gravel, or outdoor flooring or wall type material this is your spot. I visited recently on my search for raw materials to duplicate a stacked stone landscaping wall. I have a contractor on standby, willing to do the work if I supply the materials. I've been carrying around one of the stones to match up but am finding most stone yards have business hours the same as I work. Fortunately I was able to get to Penn Stone since they're located in Lancaster City by the Clipper Stadium before closing with some time to browse. I went inside their office to inquire on how this works. A nice gentleman took my name and wrote it on a long piece of yellow tape. This is how you "tag" your materials, similar to how you would a Christmas tree. He lead me straight to the area I needed to be after looking at my sample stone. I was able to find a pretty close match within 5 minutes. Here's when things got tripped up. A skid is $290 and included delivery, however they don't deliver that small of quantity. So you have to tag, pay, and wait until they get a big order in your area (not even a bunch of small orders) for it to be delivered. While he said they are in my area "often", with a contractor on standby there was just too many variables to commit. I even offered to pay extra for delivery with a firm day, which they said they can't do. The stone yard is only 5 miles away. I wish they had more delivery options available. I did find their prices inline with other local stone supplies I've researched online. Who knows, if I am able to work something out with my contractor I may be back to place the order, however do feel that's a pretty crappy policy for delivery. Also worth noting, while the office closes at 5, the stone yard is only available till 4:30 - it's dirty, uneven, and dusty, although organized well if you know what you're looking for. Be mindful of what shoes you wear. I came straight from the office so my sandals were filthy when I left. Parking was also confusing - I had no idea where I should park so I parked in the stone yard itself. If coming from the east, be careful as there's a blind corner you need to cross to access their property and cars were flying thru. There's a nice "sample" outdoor space highlighting some of the products available that's beautiful and could be a source of inspiration or a relaxing spot to decide on how to proceed.
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June 2021 by Susan Wood
We are delighted with our new table chairs and umbrella. Staff is responsive and informed as well as pleasant. We had looked several places and the selection and quality are best at Penn Stone. A great purchasing experience
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May 2021 by neal ressler
Fast, friendly and well stocked
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February 2021 by JC Finizio
From my initial phone call to my follow up in-person visit, each person that I interacted with was very knowledgeable and so pleasant and courteous. I’m in the initial stages of a patio project and look forward to continue working with this group.
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January 2021 by Reg Pattey
While I have never actually purchased anything from Penn Stone, I had an occasion to interact with a salesperson whose name is Joyce. She was probably the most pleasant and helpful salesperson I have ever dealt with.
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November 2020 by Sean Willison
Super easy to get what you need for your project. They were helpful and tried their best to match out brick mortar. I'd recommend them to anyone.
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August 2020 by Lee H.
I had an issue with hard to get parts for my chaise lounge and Shari Martin was extremely helpful and found the parts I neededthanks for saving my day actually saving my chaise lounge!
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January 2020 by A W
We worked with Patrick to select our new outdoor furniture and our experience was absolutely wonderful! Highly recommend!
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January 2020 by toby monny
The best place for last minute gift ideas.....and they wrap your gifts in a lovely gift bag.