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June 2024 by Bucky E.
This place charges three times more than the average local vet!....they make up false things to charge you for!...they try to guilt you into paying for treatments and services that are unnecessary, if you want a simple vaccine for your dog you will have to pay an additional $80.00 for a so called wellness exam, that lasts only one minute!...they play on your emotions and suck up to you and your pet wile overcharging you three times of what the service should cost!...AVOID!
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June 2024 by Joe W.
Great staff, friendly environment & will professionally provided the care needed for you furry loved ones.
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November 2023 by Missy S.
Expensive and you are treated like a number instead of caring about your pets. Charge for things unnecessarily
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November 2023 by Melinda U.
Neffsville Grooming is terrible-Do not use them if you care about your dog. Not only are the unsafe, they are difficult to deal with/unprofessional, hard to schedule with (don't get back to you), and are not good with the dogs. We have tried a few different groomers in the area and this was our worst experience ever. I could post more horrifying details but I think readers get my point. So many better grooming salons here in our area.
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June 2023 by Jacki R.
So grateful, still(!), for the Neffsville staff and the kind, gentle way they care for my pets. This morning when I called at 8:00, they had an appointment at 10:10 to see my sick dog. The staff was so nice to me and my boy. No guilt, just good care. Knowing he had an annual check-up next week, they tried to fit that in as well. And they offered me tips on how to save money for his medicine. Dr Rosenbaum was wonderful with him as was the vet tech (I'm sorry, I forgot her name), and the front office staff. Thanks everyone!
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September 2022 by Rupert Y.
Too many pressure tactics to get extra pricey unnecessary services done. If you don't comply you get shamed as a poor and unworthy pet owner. No thank you and never again.
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January 2022 by Brooke M.
I absolutely am in love with this vet and Dr. Riehl is the best! I take 2 dogs and 3 cats to see her, and she is always so sweet and loving to them. I have a dog who is terrified of the vet and she is always willing to take her white coat off and get down on the floor with him to make him feel comfortable before even trying to start the exam! I am greatly appreciative of her time, her generosity, and the care she has for the animals and their owners. Aside from her amazing animal skills, Dr. Riehl is great with people too. She takes her time during every visit and makes sure all of my questions and concerns are addressed while giving lots of great information and taking the time to ensure I understand. The first time I met Dr. Riehl we connected instantly and knew she was the vet for my animals. She provided me solutions for my animals that no other vet would do and it makes me feel welcomed and valued here. I also want to give props to all the other employees here. Everyone at Neffsville contributes to the positive experience I have every time I come in and you can tell they love their jobs, and the people and animals that walk through their door. I am never disappointed!
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December 2021 by Erin H.
Top-rate service, every time, and my pup - a picky young Shiba Inu - is always so excited to come and see both his two-legged and four-legged friends at Neffsville. We started going for their puppy socializing program when he was just five or six months old. He was introduced to new people, sounds, smells, and other typical vet stuff in addition to getting good play time with other pups his age and size. It was invaluable exposure for a breed that's known for both their general aloofness and aversion to being touched/groomed. Our pup is over a year old now and has outgrown the puppy program, but we continue to take him for daycare once a week and he still loves it. Nick and the resort team are fantastic to work with - easy scheduling, good communication, reasonable rates, and they are always just as happy to see my boy as he is to see them on his daycare days. It's convenient to get his shots/boosters scheduled while he's there for the days as well as the occasional nail trimming. We haven't taken advantage of the groomers yet, or the trainers, but those are two more convenient services they offer. We have boarded him for a couple overnights and one longer weekend and he has been comfortable and comes home happy and tired every time. Since the pandemic started, they have offered curbside service as an option, and they use the PetDesk app, which makes tracking Billings and loyalty points a snap (the more services you pay for, the more perks you earn - like a free nail clipping or free night boarding, etc.). But for those less tech savvy, or just not interested in downloading another app, they're also excellent at picking up the phone when you call and quickly and professionally taking care of whatever you need with email or printed bills for your records. My pup and I really cannot recommend the Neffsville team enough. And I know they have a great vet staff who specialize in the common domestic pets as well as some surprising ones like tarantulas, snakes, and rodents. Follow them on social and you'll see what a wonderful staff they have and all the great services they offer. You won't be disappointed!
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November 2021 by Stacy M.
Do not come to this practice, they are very unprofessional up front and are not keeping up with covid guidelines. I've heard several nurses talk about covid outbreaks in the clinic and it concerns me since I don't see any one wearing masks or keeping up with sanitizing or maintaining distance. I will be taking my pet elsewhere, where I don't have to worry about my personal health.
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August 2021 by Jason Z.
I've been going to Neffsville veterinary clinic for over 3 1/2 years for my French bulldogs and yesterday I was treated horribly by the owner Dr. Andrew Sloyer because he told me I questioned his policy about a billing issue and he told me to leave his facility and never come back after spending $21,000 there in the last 3 1/2 years and I would highly recommend no one go there because all they care about is the money!!!
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August 2021 by matthew l.
Hi Bethany, thank you for joining the conversation. I am glad to see that Kelly K was removed as the Business Customer service representative, it was not a good look for this company. I also applaud your comment because it gives me a reason to leave another 1-star review on the infamous business review site, Yelp. I really don't have time for this but this is amusing to me so I will just add something to the conversation to satisfy my own amusement. I understand you are commenting back to show "yelpers" that you are an established business and the customers who leave bad reviews, are not correct in their story or have a misunderstanding of the situation. For this situation, I believe you have your side and we have our side of the story but we can both agree that the victim is my dog. I understand your technician was caught up in the situation involved and I apologize for that, but again, our aging dog has not had the easiest life in the beginning. So when we ask to please take care of our dog and not upset her with the "literally most basic" (your words) instructions, we trusted that they would be carried out. Your comment was very sincere at the end but it did prompt me to write another review. As you stated "we truly hope that she receives the behavioral help that she needs", if you truly meant that, you would have reached out to us and assisted us in helping to find someone to work with our dog. You would have taken the next step in further guiding us in a correct direction to ensure this does not happen again. This is your profession; I would believe you would want to help animals and the people that take care of them. Instead, you kicked us out of your lodging program and told us never to return again. I hope you can understand why this turned into a stupid yelp review thing. Instead of having Kelly K respond on yelp, you should have reached out personally to help guide us in the right direction and then the comment would have most likely changed. A little help or guidance goes a long way. Respectfully, Matt L Yelper
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August 2021 by Steph B.
I would not recommend boarding your animal here . My rescue dog comes with some basic instruction , all were ignored , and without apology. Absolutely inexcusable and bad business. I'm still in disbelief at this entire nightmare of an experience for me and more importantly my poor dog.
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February 2021 by Christine D.
I do not recommend Neffsville Veterinary Clinic. My Golden died 35 days after his last visit to the practice. He started with a limp in 11/2020. He was given medication deemed arthritis. A follow up with worsening symptoms on 12/30. The provider was argumentative , and arrogant with my questioning. I was provided more arthritis medication. An X-ray was performed. I was given a diagnosis of an elbow X-ray. ~ arthritis. Forward today 2/5 .. my golden had a fatal form of sarcoma in his elbow which metastasized. After the 12/30 visit and due to the demeanor of the practioner we moved to a new practice. The doctor at Neffsville told me they had thousands of patients. In any event another practice knew right away my golden had cancer by exam. They examined him .. he was sent to Hope Hospital in Malvern were the diagnosis was confirmed. My golden died on 2/5/2021. Our golden would have benefited from palliative care / supportive symptom management of his disease process instead of a crisis management had he been diagnosed or refereed out. The practice is too large , too many metics and not patient centered. We feel we made an error in choosing this group. I would chose a smaller group more clinically centered. The metrics , or patient volume were more important than care. All pets should be examined. They should not assume a diagnosis of arthritis due to age or breed. We are a family with a high health literacy. This practice per Dr Grove has so many patients losing one just did not matter. My dog , Charley really lost out ... zero empathy from Dr Grove.
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September 2020 by Rob T.
I have been bringing my cats here for 3 + years. I love this facility and the staff. The doctors and nursing staff are always super inviting, friendly, and caring. I have met many of the vets here and there's not any one I wouldn't recommend or I wouldn't personally see again. Facility is always clean and well illuminated. They are also very willing to work you in for a sick/urgent visit. I will continue to go back!
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August 2020 by Madison B.
The VERY best of care for your pets, I promise you. Never had a problem with the vet techs nor the veterinarians. Everyone is personable, respectful and extraordinarily professional.
