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November 2023 by Eric Comp
Friendly people, fast response, excellent service.
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October 2020 by Miss Behavin
They are always helpful and kind. They know our names and ask how we are doing.
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August 2020 by Susan Ciborowski
Very nice people and always there to help!
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July 2020 by Brenda Fogle
They are always helpful and kind. They know our names and ask how we are doing.
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December 2019 by Susan Fetterolf
They are always really helpful here, even when I am withdrawing money. They go out of their way to be pleasant and professional! I really appreciate it!
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September 2019 by Tony Edgell
Sherry Martin has given me the best customer service I have ever received from a business. Highly recommend Smoketown branch! Can't say the same about the M&T 800 number that hung up on me right away because too many people were on hold.
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March 2018 by Lancaster Craigslist
Friendly people. Signed up for account; they are fee happy like PNC. But worse. For a basic account, they charge FEES! around $7/mo. unless you post activity. Ok. But even if you do post activity, they charge you then reverse it on your statements every. single. month. You can transfer money in, but if you try transferring money to another bank: FEES! M&T: does not play nice with others. You have to send yourself a check (via snail mail) through their bill pay system then manually deposit at another bank. What a hassle, inefficient, and can't possibly save them any money. Tried depositing a check which I get each month through their mobile deposit system. Nope. Can't do more than $1000 or so per month? Will they raise it? Nope. You have to wait at least 90 days before they think about raising your limit. Tried closing the account with them, but, you guessed it: FEES! You have to keep trudging it out for 6 mos. minimum. What a hassle of a bank.
