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“Jami was awesome! Knowledgeable and patient, he answered all of our questions and got us set up with a new phone for me and my daughter’s first phone! Thank you Jami, we’ll be back!❤️?”
“We needed a new SIM card before rushing off to a flight. Sam was quick to get us in a working order and out the door! I was even able to get a quick charge on my phone. Thanks for the help, Sam!”
“Jami was knowledgeable and extremely polite throughout my entire experience. Knew great offers to consider. Would absolutely recommend to anyone looking to switch to Verizon.”
“My husband’s phone took a bit of a dip in the Gulf of Mexico while on vacation, so upon return he was in need of a new phone. We tried the Apple Store initially, but the only options for payment both required a hard credit check and couldn’t be financed with Verizon, our carrier.
Deciding to avoid that hassle, we went to the Verizon in the mall. I must say this was probably the smoothest experience I’ve ever had with a Verizon store. Sophia was the most down to earth person and guided us through the entire experience with expertise and calmness. The people before us even hyped her up when leaving the store. Got us set up with a new phone and a pretty significant discount for the iPhone 15 Pro.
Solid experience for a situation that was slightly stressful and unplanned. Def recommend.”
“Louis at Willow Valley AT&T was phenomenal! He helped me get a new iPhone 15 Pro Max, an iPad, and an Apple Watch. He was also the only person in the store and was trying his best to balance between all of the people in the store. Even while dealing with rude customers, he held his composure and was an exceptional help!”
“I have been with Tmobile for 19 years
The Lancaster store is by far the best. The staff goes above and beyond to make sure their customers leave happy. Thank you”
“Ty was so helpful with helping me find a new phone when mine decided to fall in the toilet!? Ty provided lots of information for each of the phones I was considering. When I was finally ready to get my new phone the process was extremely smooth and done quickly! I would recommend this location to all of my friends!”
“Josue Espinoza, thank you!! You started my day with a smile. I greatly appreciated your humor and candor as your first customer post vacation. You saved me from purchasing a phone online. Your customer service is refreshing. More people could learn from you. Loving my new Samsung Galaxy!”
“I was having an issue with my prepaid mobile hotspot and needed some professional help. I had spent two weeks trying to find someone who could help me but to no avail. I would like to thank Gabriel Cabrera for his help in troubleshooting my issue. He worked with me to systematically attack the problem from multiple angles and thankfully solved the issue. Great location and great staff!”
“I love this store. They don’t force me to buy a new phone everytime I go there like other stores also the guy Alesandro and the lady Asha they always fix my phone when it starts acting weird”
“My store experience with Wayne was the best AT&T experience I've ever had. He answered every single one of my questions and was very polite and so helpful. He was patient and kind. He helped me upgrade my phone and even told me about a bundle deal so I could save money and get an iPad as well. I would absolutely visit again as long as Wayne works there. 10/10 service!”
“I had to change my review for this store from 3 star to 5. I was upset that the store had been closed early as said on google they were open till 8 which was actually not the stores fault as to the hours being updated. So I had stoped by again before 7 and spoke to a nice man who was eager to help me when I came in and in a very timely manner and resolved all my issues I had.”
10:00 AM - 8:00 PM
T-Mobile, Lancaster
Mobile Phones
“The service provided by Jasmine Elvir at Metro PCs, Lincoln highway went above and beyond her required duties as an employee.we very much appreciated all that she has done on both of the issues that required immediate assistance .I would highly recommend the service at this store location and service provided by her.”
“Today is June 11, 2024. I literally had the best experience with the two associates who were working here today. Unfortunately the young man I didn't get his name however Mimi I remembered were the most friendly individuals I have incountered since becoming a customer many moons ago. Not only did they both helped me with my needs but we're laughing smiling which turned my crappy day into a great one. Please Please PCSMETRO accommodate them with more then just a certificate for great customer service but with a recognition of how important and valuable they are to your company. Customer service is a difficult job because we Including Myself leave jobs because we are under appreciated. Thank you so very much you too for making my day that much better ?”
“Brandi helped me last week to get a new phone and sim card for my husbands phone. She was helpful and did a good job with all our needs. Very good service, even when other customers came in to pay their bills while she was helping me. She handled the multiple tasks easily and professionally”
“I wanted to get the free I phone 11 when switching to metro plus add a line. Boost said they could do it for $260 then said its gonna be more so I went to metro. This young lady made it so simple. I got a NEW iPhone 11 for 100 buckd. In there 10 min. She made my day”
“Sully helped me find exactly what I wanted! She made me feel so comfortable through the whole process and educated me on the things I didn’t know. I can genuinely say I wouldn’t want to go anywhere else next time I’m in need!!”
“6–1 3–24 Thursday 7:00 PM
Here at thie T-Mobile Store, t-Mobile – 740 E1204. Millersville Pike, Lancaster, PA"
Keyla" T-Mobile sales rep has always demonstrated the exemplary performance at the highest level in customer service when I visit this when you to update my billing records”
“In the beginning at this location,,staff had one thing in mind hook and crook on all sales. ,,,,BUT NOW,,,, major improvements friendly staff, now they got employees who seem to know when new shipments are coming to the store,,,and will actually call you when a product you have reserved has arrived,,,but what I really like about this new crew they listen to the need. GREAT JOB,,shout out to" big pimpin' "the salesman.”
“Herlyn Silva (which also speaks Spanish) is the guy to go to for your T-Mobile needs! Me and my wife were looking to purchase an iPad for our toddler, he got us in and out quick, explained everything perfectly and even answered other questions we had about our account other employee’s could never answer. Thanks again Herlyn ??”
“I got in touch with the manager by email and it was a productive communication He apologized for the mistake of the employee and tried to take care of the inconvenience thank so much.
..., (I will give them (0) start if there were an option to do so they made a mistake and sold you something that you don't need and when you try to get your money back they say no)”
“I tell you what when i walked in Ava Jess and Tanisha were very Polite and very helpful knew exactly what I wanted and pointed me in the right direction thank you guys so much great service”
“My phone broke and I went to get a replacement. Michael made the process so easy and quick! He helped me find exactly what I wanted. I was very happy with my experience there.”
“Olinda and Lilly were very helpful and nice even with unruly customer around them great help very fast and simple with no issues 100% would go back and recommend them!”
“The Target store on Fruitville pike in Lancaster PA is a great store in every way. The selections of products, the friendliness and helpfulness of employees, and the cleanness of the store are excellent. The cashiers always smile and say hi as do most of the employees. I wish I knew their names but the ones that I deal with most often do a fantastic job. The front end manager who is tall, well built{ I couldn't think of a better way of saying it}, with red hair works extremely hard, she has impeccable appearance, and has great people skills is a big asset. She has a high school diploma while I have an MBA with honors but she is a vastly better manager then I could ever hope to be. She is extremely intelligent. A male manager and other managers who know me because of my walks and my penchant for buying toy cars are great too. All the employees deserve a raise and recognition for their great job performance.”
“I have to say that this is quite possible one of the most aesthetically pleasing Target stores I have seen. They built it to kind of blend into Lancaster. It feels homey and welcoming, almost like it feels like a farm building. My main reason for coming here was because I ended up running out of a necessity. I kind of figured that Target would have that and maybe more for me to browse through. I was on vacation and I really didn't need anything extra sitting in my vehicle. Inside the store was bright and appeared to be well stocked and organized. It made for finding items easy. I was truly floored here as I had been having a hard time finding one item anywhere I went. They happened to have it here and I ended up stocking up on it so that I wouldn't run out anytime soon. In fact. I still have some and it's been a few weeks.”
10AM - 8PM
1386 Columbia Ave Ste 19, Lancaster
Mobile Phones
“Great experience with upgrading one phone and changing over another from different carrier. Maria was so knowledgeable and so very efficient . Easy access and plenty of parking. Maria did say they would be relocating to the Target store location. I WILL follow her on as needed products & service.”
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“Great customer service and fast delivery with repair I didn’t know about this company it was thought my cell phone provide, but now that i know I will be going to them so I’m cool with that very happy about there service.”