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June 2023 by Dee C.
The customer service department is full of very incompetent people. I have been met with lots of errors and misinformation. It's quite frustrating! I recently called to get an increase on my credit card limit. They sent me a denial and said it was due to too many open accounts. I certainly don't understand what they meant by that. I have a savings account... I have a checking account and my credit card and that's it. In my opinion that should be advantageous but for some reason they looked upon that negatively? I am seriously considering moving my assets someplace else.
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February 2023 by Ben R.
Members 1st not at all. This bank is racist and hide behind racist policies. You will not have access to your money should you go to a non-white country for travel.
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January 2023 by Patrick Gomez
Great credit union, low fees, convenient hours.
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January 2023 by Slown Stanford
Tellers are so cute and nice!!
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December 2022 by dan leventry
Tellers here have always been friendly, quick and helpful. I’ve been coming for years and only once did I have a trainee that was confused!
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December 2022 by Michael Plaisted
The cashier's are so friendly and the management is knowledgable and super nice if you have an issues go to the greenfield branch for assistance you won't go wrong
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July 2022 by Dae Dae TINEZ
Switch to a credit union thinking that it would be better for us (a young family) but today I went in to get changed and they said since I don’t have a business account I cannot get change I felt like I didn’t matter. I guess big Banks is the way to go.So good bye Member’s 1.
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March 2022 by Alex Sheppard-Witt
I've been a loyal member for 12 years. COVID has hit me hard. It is disgusting that this bank is making money off of COVID misfortune. It makes it nearly impossible to make my way back to even when they a) hold my paycheck and b) charge fees when they hold my paycheck and a bill hits. They've made $700 from me because of that over 4 months. So much for putting Members First.
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August 2021 by Alex Witt
I've been a loyal member for 12 years. COVID has hit me hard. It is disgusting that this bank is making money off of COVID misfortune. It makes it nearly impossible to make my way back to even when they a) hold my paycheck and b) charge fees when they hold my paycheck and a bill hits. They've made $700 from me because of that over 4 months. So much for putting Members First.
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August 2021 by Laura McDonald
the ATM is literally *never* in service.
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June 2021 by Deana Neumann
We were thrilled until today. My husband's card got hacked. Fanduel took us for 1150 dollars. We filed a dispute. We were informed we won't get our money back for 90 days while they investigate. We have 134 dollars in our account. We are both type 2 diabetics. My husband has Medicare, I pay out of pocket. Won't be able to afford most of my medications. My husband is also type 1 bipolar. Now, we can't afford his therapist, nurse practioner, or his group therapy because his co-pays are between 40 and 45 dollars. I know people that were hacked through other banks/credit unions that got their money back while the investigation was on going. We started doing doordash and uber eats but it's not going to make up for this. I'm at my wits end!Follow-up. I was initially given the wrong information. Your money is provisionally returned to you after 10 business days from the day you file your complaint. It takes 90 days to do the investigation. I finally spoke to a person that was well informed and pleasant. Thank goodness!
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November 2020 by Francis gateru
Nice stuff
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July 2020 by A D.
See reviews on other sites. They will stop your automatic payments without telling you and for no reason other than so that they can charge you a late fee. They refused to resolve the problem they caused. Now they threaten to not allow us to turn in our leased vehicle if we don't pay the ridiculous late fees. We had resolved the payment issue that they caused immediately but they refused to take away the late fee.
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June 2020 by Jewel Kenway
During COVID19 the ONLY Notary service they will provide is if you are closing a loan with Members First so that they can make some money off of you. THAT is definitely NOT representive of a good “Members” First” customer service experience. If you are going to make an appointment to close a loan using CDC guidelines then make an appointment for general Notary Service using CDC guidelines! Greed at its finest! I will be taking my money elsewhere.Edit: just called Wells Fargo and their response was sure! We’d be happy to! I have an appointment for tomorrow morning. Now THAT’s Customer Service with no greed involved!!
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December 2018 by Erin H.
Excellent service! It's not my primary bank, but there are definitely some friendly and helpful tellers here. You'll get a welcoming and family-owned vibe, unlike some of the big national chains. Parking lot is nice and roomy, and it's never full. I've never waited more than 5 minutes in line, either.
