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November 2023 by Mary Jane Rife
Great service, very knowledgeable of the products, ordered more flooring after installing the first stuff a couple of years ago and they knew what it was and had it out for me to pick up right away
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August 2023 by Lucinda Santiago
LL Flooring helped me pick out the flooring we wanted as I was so overwhelmed when I went to other suppliers. They were knowledgeable about the different types of wood etc. Jennifer was amazing and helpful. I will return for all my flooring needs to LL Flooring. Thank you!
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May 2023 by Johanna Schaum
No hard sales. Just freindly knowledgeable people.
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April 2023 by Mark Sweigart
Chad was amazing. Gave him the dimensions & set me up with everything I need for my project. 10/10 recommend!
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February 2023 by Kim Hastings
Do not purchase flooring from them. We had this professionally installed, and it cracked and broke and split in less than six months, and they refuse to even look at it or fix it. What a waste of hard-earned money. And don't bother giving me customer service - they do nothing. An attorney and the BBB will help me!
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February 2023 by Antonio Bua
Great options on flooring! We bought flooring a few years ago and the process was very very simple. We recently purchased more flooring and this review is actually for Jennifer and Nicole. Nicole helped me pick out the floor and was Greta to work with, super friendly and was very knowledgeable on all the products we had questions about. Jennifer helped me with a small return. Some company’s would give you a hard time and make it seem like a hassle for returning items but Jennifer simply asked why, gave me a few options and then let me decide. All in all, it was a great experience and they both made it better. Thank you!
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January 2023 by Linda Weaver
Great place. Friendly staff that goes out of their way to help you
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December 2022 by Howard Jones
Nicole is a very outspoken helpful truthful young lady I would recommend you going to her and getting your flooring bought from LL flooring at any time of day
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November 2022 by Dan Stewart
Found the countertops I was looking for online and placed an online order for store pickup. When i mentioned that I couldn't figure out how to use my veteran's discount online, the sales clerk and the manager quickly cancelled the online order and rang up a new in-store transaction to reflect the discount. The warehouse employee was very helpful and efficient in getting my order out to my vehicle. The store even called two days later to be sure that my online transaction had been cancelled and properly credited to my account. All in all, a very positive experience, even above and beyond!
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October 2022 by Melissa Koehler
We had professional installation for LL for our entire downstairs. The install job was terrible. We had them back 4 times with the issues not corrected. After 7 years the wood is shifting all over the place and the finish on the hardwood is wearing away. There was a lifetime residential guarantee but I got zero respond when I called the service line and submitted a claim. DO NOT USE THEIR INSTALLERS!
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October 2022 by Paisley Spring
I’ve been buying Tranquility flooring from LL Flooring for my properties for 3 years now. My contractors love working with it, the store always has the pattern I use in stock, the pattern I use doesn’t show signs of being discontinued anytime soon, and they make it super easy to pickup. Comparatively, Lowes discontinued a pattern I was using which makes repairs more expensive, the quality of Lowes flooring was spotty even if I spent more in hopes for better quality, Lowes makes pickup a hassle, and Lowes never has what I need/ want in stock which slows down my turnovers. The pro discount is awesome. I’ve used pro delivery which was $100 on a big, heavy shipment in the past.
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July 2022 by Liz Sapone
Very disappointed with this place. I originally went into the store in April with questions and pricing. Zach was nice and helpful. A few days later I went back and ordered hardwood flooring. I was told the wood would not be delivered until early June. I thought this seemed to be a long time but with Covid and the way the world is right now, it was acceptable. The day before my floor was to be delivered, I had not heard from the store so I called to confirm the delivery. They then told me it would be another 2 weeks. Again, I was not happy but figured that’s just the way of the world. Within this time, I had to call them at least 3 times because they were charging me for installation and products that I told them I did not want. Twice they had to credit me back money that should have never been taken. Prior to this, They also had to reschedule me 3 times with the person who was to come measure the space. I waited 3 weeks for someone just to come measure! When the wood was to be delivered the second time, I again never heard from the store and had to call. I was told this time it would take another month because the wood was on back order. Never once was I told the flooring was on back order. I was not happy and asked to speak to the manager who’s name is chad. Chad was suppose to cal me the following day but I never heard from him so again I had to call. The man who answered the phone this time kept telling me chad was busy with another customer but assured me he would be calling me back. I could hear who I assumed to be chad telling him to tel me that he was busy. By this point I was fuming. I waited another hour before I called again and finally spoke to chad. All of a sudden my floor was able to be delivered that week. He did have it delivered to my house free of charge to which I was grateful. Needless to say when my contractors started to lay the floor, the majority of the wood was warped. I again called the store to which i was assured chad would call me the following day. In the meantime I emailed Zach pictures and videos of the warped wood and he said he would cal me back as soon as he looked at them. I never heard back from him and I am still waiting to hear back from chad. I feel that they are avoiding me now and giving me the run around because they do not want to deal with the situation. They were nice enough to give my contractor a tool needed to help place the warped wood but it was not big enough to set some of the bigger pieces. So now I have to spend extra money to pay my contractors for their time and extra work. This has been a nightmare dealing with this place. I will be contacting the attorney general and better business bureau. DO NOT go to this place. Had I known, I would have paid twice as much somewhere else to not have to deal with this aggravation.
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April 2022 by Dwayne Rodriguez
Great staff, very helpful and friendly
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December 2021 by Linda DeHaven
Great selection and staff.
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October 2021 by Teresa H.
From start to finish, the process was easy and fast. They sent my quotes by email, I looked them over and approved. Within a week had my product and 3 days later they were installed. The company that did the install was great. They had my old floors ripped out and new installed in about 5 hours in 2 large rooms. Loving the new floors! They look amazing!
