-
October 2023 by Bucky E.
We bought a matching kitchen appliances at this store and wanted them delivered and installed . They came three times total with damaged appliances ( dents! Missing parts! Wrong microwave!) I sent them back and canceled my order on their third attempt, even though I didn't sign for anything or receive anything they didn't issue me a refund ! When I called they told me the stove was missing ( that I refused to accept and was on the truck )...I had to call and argue for a total of five days before they finally issued a refund. I will never shop there again the manager there is totally useless and wile it was clearly their fault they refused to accept any responsibility and blamed everyone but themselves!....you were warned!
-
September 2023 by Terri W.
I really liked this Lowe's location. I went to get some paint for my weekend project. I pushed the button at the paint counter and a very nice and knowledgeable person came to quickly make my two gallons. He was very helpful and I only had to wait a very short time (less than 3 minutes). The store was clean and parking and convenient. The only issue is finding some products that didn't fit into the signage for each aisle. I went Friday late afternoon. So maybe that was a non-peak shopping time.
-
September 2023 by Julie W.
waited for over 10 minutes listening to the dumb automated voice saying "help needed at hardware desk" NO ONE EVER SHOWED!!
-
September 2023 by Elizabeth R.
Tried to purchase a 3000 plus lawn mower and 479 bagger. Waited at the aisle I was directed over 15 minutes for a manager that never showed up left this POS customer service store and call due to the frustration of not receiving help and was put on hold indefinitely up to an additional 15 minutes on hold as I write this review. I guess they don't need my business at all! Really disgust! My time is valuable and they do not respect me or my money. So going to Home Depot.
-
September 2023 by Michelle A.
Accidentally ordered wrong door size online, very helpful and exchanging out for the correct size with my contractor. Unfortunately loaded the wrong side entry of door as replacement and contractor didn't know until he arrived at Our home. Inconvenience of returning and delaying work for the day.
-
July 2023 by Pankti S.
Good product range.. but horrible customer service. They have a glass cutting station, so we decided to buy the glass we needed from there but we ended up waiting for more than 45 mins to have the glass cut to the desired size. We asked the customer service and two other employees we needed some help..and it still took 45 mins. Even after the staff showed up at the glass cutting station, she wasn't very sure what she was doing.
-
May 2023 by Google user
They would not honor my father's military discount who was with me when we went to buy outdoor lights. They said he had to register at every Lowe's that we shopped at but also had to do it online and not in store. I find it disheartening that Lowe's would dishonor my father's military service.
-
April 2023 by Blessed B.
DO NOT DO IT- RECEIVED PARTIAL delivery, was told it would be there next day got no call and NO IT WAS NOT there th next day, NO ONE WAS TRACKING ME TO RECIEVE my delivery as when i called no one could find my order and kept daying you already reveived it... THEN I would get hung up on or told they will call me back and never get a call back. This went on for 3 days and then they scheduled for me to get my item WITHOUT ME KNOWING still don't know time but I found it's Monday- how do you schedule a date without the customer smh. Also, no one wanted to be accountable for anything so when I bought this I didn't say when you bring it I'll pay but EVENTUALLY the lasy said when they bring it Monday we will give you an inconvenience discount excuse me MONDAY? YOU HAVE MY MONEY ALREADY WHY AM I WAITING TIL MONDAY. EVERY EMPLOYEE EXCEPT ONE BLAMED EACH OTHER OR EACH SEPERATE ENTITY no one just said wow let's get to th bottom of this they just blamed hung up never called back. Do not use this cheap company. I thought it was sensibly priced but I thought wrong.
-
April 2023 by Katelyn C.
I would do 0 stars but that's not an option. We have had so many issues with stuff we bought from here being damaged, lost or we've been flat out lied to about products. I'm not one for leaving bad reviews but I don't know what else to do. We ordered stuff from here, product was out of stock so rather than giving us options, they simply canceled our order and didn't tell us. Had to go there, 20-30 minutes away from our house and argue as to why they weren't in. Finally we were able to pick up 2 different doors, months later. When the guys that are installing our doors have 2 huge holes in our house, they remove the doors from the boxes only to find significant damage to each door. I would HIGHLY recommend Home Depot over Lowe's any day of the year!!!!!!!!!!!!!! Oh and the customer service is REALLY crappy! Waited for over 30 minutes just to talk to someone. Buyer be ware!!!!!!!!
-
February 2023 by Elmer H.
Check out beware!!!! Went into Lowe's this morning to buy a few things walked up to the checkout and told I was at I HAD to use the self check out. I told the associate I do not work for Lowe's and I would like to be checked out. She said I'm sorry, but you have to use the self check out. I called the manager and he said Yep that's the way it is. I'll never shop in Lowe's again!
-
January 2023 by Dylan G.
Worst most unprofessional experience ever. Be ready to be on hold for hours and then have people make smart comments in the background. And not have your items delivered when stated. They're like that friend who never follows through. Go somewhere else this place is like a preschool.
-
December 2022 by Abraham V.
· Lowes is certainly the worst Home Improvement firm. I had my entire house flooring done with Laminate by Lowes, Cost me almost 15 grand. Some of the quarter rounds started lifting up. I got to Lowes quickly and they promised it will be taken care of. That was 2 yrs ago, nothing has been done so far after several attempts to contact them. They are the most shoddy crooked work I have ever seen in my life. I am done and I am going to file a lawsuit against these jerks. Some pictures of the floor are put up here.
-
November 2022 by Pam G.
I have bought multiple things at this location and have given them many chances and will not step foot in the store again! Horrible customer service, nobody at the front desk knows what they're talking about or what they're doing. Even people in certain departments are clueless! Had a gift card that I used and person in appliances put it through wrong and said my gift card was lost in cyberspace. Meantime I didn't get my appliance and had to wait two weeks for them to return my $400 that was on gift card! Managers are even clueless! Was there tonight to return Hardware for kitchen cabinets. Gentleman at the front desk was very nice but had no idea what he was doing. He said he would get the manager. I stood there 20 minutes no manager ever came. When you call into the store "IF" you get through they put you to the wrong department etc. etc., or on hold with no one ever answering! I would never recommend this store to anyone! Ordered a dishwasher through Home Depot. customer service was helpful, delivery was great, installation was great! Will shop there from now on! I can't see how this Lowes stays in business!
-
November 2022 by Shi Q.
If you are just stopping by getting something simple this store is okay , but if you need help or place a big building order , good luck with that , most of the employees that works there are completely clueless
