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October 2023 by Jennifer Reese
The store was clean and organized and we were greeted warmly upon entry. There were no pushy sales tactics like I’ve experienced in other furniture stores. Jay was very pleasant to work with and made ordering what we wanted very easy. Prices are great and I’ll definitely be coming back for more furniture in the future.
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October 2023 by Neisha J
Staff were very welcoming and friendly. They let us look around ourselves but also offered assistance. They made sure we felt no pressure to buy anything. The checkout process was also great. Will definitely be returning for more furniture in the future.
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August 2023 by Jo Ann Kunz
I stopped by trying to find a few hard-to-find items and was given amazing time and attention by Justin. He was knowledgeable about the store's inventory both in-house and online, walked me through the entire store, and suggested alternative solutions. And he was also wearing very cool shoes. ?
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August 2023 by Emily King
We were searching for a new sectional and we stopped in to look at some. I was greeted right away and shown sectionals in my price range. We fell in love with one and bought it. We picked it up the same week no problem! Customer service was excellent, and they have an amazing selection of furniture.
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August 2023 by Marcel Wallace
Salesman very friendly and helpful,gave me best deal possible. The delivery guys were on time and efficient with putting together our furniture. Will be doing business with them again.
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August 2023 by Beth Graham
After dragging my husband to store after store, talking to countless salesmen and getting quotes on couches we came across Lancaster’s Furniture To Go. John greeted us and pointed us to the sofas. I immediately found the sofa I had been searching for AND end tables that were perfect. John was available to answer all my questions, but there was never any pressure. The best surprise was when he told us the warranty was included in the price and their price beat everyone else’s! This will be our furniture store going forward!
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July 2023 by Nuke Ken
Bought a bookcase from LFTG yesterday. It was a discontinued item so the price was reduced. After I indicated I would buy it, we noticed it had a crack in the wood. Not only did they repair it while I was out getting lunch, they also (without me asking) applied an additional discount, which was substantial. When I came back from nearby Saigon Cafe (great pho, by the way), the repair was finished and the bookcase ready to go. I couldn't be more pleased with my purchase and overall customer experience. So glad my wife suggested I come here!
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June 2023 by Julian Laugand
Exceptional service! The employee, Jay, was very nice and answered all my questions. The sofa was not in stock so I have to wait a month but for the price totally worth it.
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June 2023 by Dennis Daniels
I enjoyed my experience at their establishment. I am new to Lancaster and they were very welcoming and the prices of their furniture is even better. I will definitely shop there in the future for any of my personal needs. 5 Stars all day.
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May 2023 by Andrea Rice
Customer service was great. John listened to my needs and helped me out. Second time we have bought from you guys and both times have been great.
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April 2023 by Dixie Penrod
Excellent customer service. We bought a 5 piece table set in gray. When we got home and opened it and it was black. I called the store at noon on Monday. They said they would be happy to exchange it. I explained that we lived an hour away. They called back and said they would be at my house in two hours to deliver the right one and pick up the wrong one. I haven’t witnessed customer service like this in years! Top notch!
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April 2023 by Dianne Slowakiewicz
Are experience was excellent. They answered all our questions when we came in we wanted some space to just observe the floor they gave us all the time we needed. Jenny was the first person who created us and walked in and who we considered our sales with she walked with us through the store after the fact and really was able to give us great details on delivery times. Our experience was incredible and will definitely go back there again
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April 2023 by Donna Spackman
I have used the store many times. I bought a living room suit there one time I bought a bedroom suit there, one time and this time I just needed to real small coffee tables and a chest of drawers. I found it they are no problem and the prices are very very reasonable paid for it and brought it home the same day I would highly recommend you using the furniture to go store
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March 2023 by Theresa Tingler
They were very helpful in helping me pick out a bed frame. I was not rushed and did not feel pressured to buy. The prices were reasonable and I like supporting a local business.I plan to come back to pick out other pieces for my new home.
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March 2023 by David G.
The gentlemen that delivered our sofa were professional and very courteous and polite. The gentleman at the store were kind, polite, respectful and informative. The selections were great and prices were reasonable. I'm satisfied and happy with the store personnel. The whole experience was great.
