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March 2024 by Lora Smith
True meaning of customer service right here. I was asked to order several Lancaster Gift boxes for an event my supervisor was attending at the late part of the week. I first placed an order for 6 six boxes and was concerned with the delivery times. I was surprised to get a quick response by phone and by email in regards to question I had on the deliver times. Diana was not only very professional but personable I could tell she sensed my stress and concerns, to my surprise the packages came to the office literally the next day. The next day I was asked to place another order for two boxes again concerned if they would arrive in time for Fridays event .Gabriel from The Lancaster Gift Box literally hand delivered the last two boxes so that they would be here in a timely manner for the event. I shop often in my personal and professional life and I just don't get service like this anymore honestly not even close. I just want to say thank you for your hard work and dedication and making my experience go so smoothly. I will certainly carry on the name to friends and family and look forward to working with this staff in the near future.Sincerely,Lora
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December 2023 by Catherine Hand (Cate)
I was excited when I saw the ads about Lancaster Gift Box. I thought it would make gathering local products easy to send. It may if you go to the store, but not if you use their website. I ordered a gift box to be sent to New York. The box came to me, a local resident, instead. Upon messaging the store, I was told they would send one to NY, and send verification of it being mailed. They did neither. There was no response to requests for verification. I'mextremely disappointed.
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December 2023 by Kelly Y.
Sweet addition to the very popular shopping block on North Queen Street. The space is beautiful, the tin ceiling, the wood, it's just lovely. The owners are friendly and have put a lot of attention into every detail. A small cooler area of Philly charcuterie items caught my eye, but most of the other items are Lancaster made. Jams, jellies, candies, marshmallows, pretzels from nearby areas, all the things that make perfect gift box fillers. It's a small enough space that you won't get lost in it for hours, just the right amount of goodies to look at and make selections. Enjoy!
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October 2023 by Amy Nardi
This place seems cute and all and the gentleman is super informative and super pushy at the same time! We also bought a few items , one being the Rocky Road Bakery pretzels and they didn’t have a price on them, which seemed odd but they let us know that they were $11 and the BEST pretzels. Then the guy told us to open them up and try them because they didn’t have any samples of their own. He persisted multiple times for us to open it so we did. Well, I just went home to search these pretzels hoping to visit the bakery, and saw that they are sold for $7. So everyone, THIS PLACE WILL RIP YOU OFF!but if you don’t mind being pushed into trying and buying something and paying way over the worth of these items, then so be it! Horrible customer service in my opinion.
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October 2023 by Heather H.
This is the cutest place. I was in town for one night and needed a small gift for my mother-in-law as a thank you for helping with the kids. I came in and every corner was filled with unique, local artisan items. Everything edible from jams, pickles, coffee, and snacks to really adorable handmade cards and soaps. Definitely loved this store and loved supporting local makers!
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August 2023 by Maura McGowan
Diana, Gabriel, and the entire team at LGB go above and beyond for us at Business Information Group. They have made our corporate gift giving process so much easier with their personalized boxes and super quick response rate. They are truly a pleasure to work with!
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August 2023 by Marcus Sensenig
Lancaster Gift Box makes gifting simple and fun. They make it easy to put together a high-quality, professional-looking gift package.
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August 2023 by Diesha Cooper
Diana’s shop is filled with the best flavors of Pennsylvania. Everything I’ve tried is superb and I love that I can trust her to fill a gift box that will delight the recipient every time!
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June 2023 by Ian N.
Loved everything about this place. Super sweet owners, greeted right away, walked through what they offer and what the mission is. Everything locally sourced. We LOVED the hot chocolate and spicy pickles. Will def be back when we visit friends in the area, but happy to know they do online delivery. These guys covered me on mothers day for mom mom and mother in law. Everyone was super happy with their coffee sets.
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February 2023 by Bud W.
I used Lancaster Gift Box to put together a last minute Christmas gift for my partner. Their display room and store is well stocked with a great variety of local foods, crockery, and other odds and ends from Lancaster, Berks, York, and Dauphin counties. The help they offered as well as the knowledge in putting together my box was great, particularly because I was on a lunch break. Finally the box and wrapping is beautiful and stylish and all prices were hidden and removed. Use this company for the next person you don't know "What to buy for." Or to offer a taste of the area to a new transplant or someone who moved away. I actually have to get more pickles. My girlfriend loves them. Great, easy, nice place to get a wonderful gift for somebody.
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January 2023 by Cortney Ranck
If you enjoy supporting local small businesses, this is the place for you! They offer a wide selection of locally made goods and will assemble them beautifully in a cute gift box upon request. Perfect for personal or corporate gifts. The owners are extremely nice and can provide background info on all the items they've sourced for the store. They take their support of the local community a step further by pledging 1% of sales to Lancaster Farmland Trust, who works to preserve farmland throughout Lancaster County. This provides my purchase with even more meaning which I love.
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December 2022 by Brooke Forbes
This place is a gem! It’s one stop shopping if you are in need of local goodies for a gift or just a treat for yourself. The owners are friendly, helpful and engaging. They offer lovely gift boxing and even shipping for your selections!
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December 2022 by Selwyn Falk
Great selection of local food products. A wonderful shopping experience. Shop has an old world flavor but at the same time modern. Diana and Gabe the owners were friendly and most helpful.
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December 2022 by Melissa Jabour
Stopped in here earlier today and had the best experience. The owners are wonderful and super helpful. The boxes make great, personalized holiday gifts. You can find something for everyone.
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December 2022 by Efereeno
Fantastic selection, wonderful owners, and an incredibly convenient place to shop for anybody who wants to give a bit of Pennsylvania to others
