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August 2024 by Daniel Fisher
My insurance company didn't recommend Jones, but I had used them previously and had been happy so I used them anyway. Never again. This experience was terrible. Their processes are broken, their communication is non existent. I would recommend trying ANYTHING else before using these folks. A small example... I waited 7 months for sensors to arrive. I was patient. Called regularly to check. Once the sensors were received, we took the car in, expecting to have it back in a day or two... but waited another month for the sensor mounts to arrive (they hadn't been ordered when the sensors were, and now THEY were backordered). Then, after waiting (very impatiently) for them to resolve this issue... they had me wait an extra day because their new car center chose to wash new cars before a customer.
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March 2024 by Mauricio Marquez
Very satisfied with the service here, got to admit i was bit adamant to take my car here but ended up taking it here, car was here for 2 weeks came out like new!
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January 2024 by Eugene Potts
Very disappointed with This Jones Honda Body shop .first of all thy said 7 days to replace two door.had the car for 31 day.i called them several times. Thy told me work on replacing rubber seals an paint.got the car back an thy never replace the rubber seal in the front window ..water
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December 2023 by Rasmy Nguyen
DO NOT GO TO THIS BODY SHOP. Do yourself a favor and get your Honda serviced at another more reliable body shop.
TL;DR: Jones Body Shop does not communicate with their customers, tries to shift responsibility every chance they get, and I suspect even lies your face to avoid having to resolve your issue.
Note: This review is a follow up on a review left for Jones Honda since my issue involved both parties.
I noticed some paint chipping on the roof of my car a year and 3 months ago and came to the dealership since I was still within the extended warranty period that I paid for. At that time, the body shop staff explained there was an approval process and it could take a few months before they got approval to work on the car, which I was fine with. So every few months I called to check on the status and was told that they were still awaiting approval from Honda HQ. This went on for an entire year and 2 months. Within that time period, I asked who at Honda HQ needed to give the approval so I could contact them myself, and no one in the body shop or at Honda seemed to have an answer for me. I asked multiple times who might be able to expedite the approval, and was only ever referred to the service manager, Joe Keener. But whenever I asked to speak to Joe, the staff at the body shop would tell me he is not available.
Finally, after being fed up with being led in circles and getting no answers I called the general customer care number for Honda US. I was assigned a case manager who explained to me that generally, dealerships DO NOT NEED TO GET APPROVAL for this kind of thing and that I should have been taken care of a long time ago. I, of course, went back to the body shop and had them speak with the Honda case manager, at which point they finally decided to take my case more seriously and that the body shop manager, Howie Musser, will make sure my vehicle is fixed asap. When I ask again about this mysterious person or department they were "waiting on approval" from this whole time, Howie was unable to give me a name and could only tell me that it was someone Joe Keener worked with, but again, Joe Keener was unavailable.
In any case, even after getting my case looked at by the body shop manager, they weren't able to actually work on my car for ANOTHER ENTIRE MONTH, at which point it was a week and a half before Thanksgiving. And what’s worse is they weren't able to give me a reliable timeframe for the work nor were they willing to give me a loaner car while the work was being done. So for a whole week and a half, during a super busy time of year that I should have been able to relax with family during, I had no car and had to figure out transportation for over 10 days.
This was by far the absolute worst experience I have ever had with any service generally. Throughout the entire year and three month process of working to get them to honor the warranty that I paid to extend, not once did any person at Jones Honda or their body shop reach out to me to keep me informed or updated. None of my messages were returned, and not one person called back or follow up after telling me they would. Instead they put the burden on me to keep trying to maintain communication about my issue, and treated me as if I was the one who was causing an inconvenience. Their staff defaulted to assuming I had no idea what I was talking about, and when I finally confronted them with a Honda HQ case manager, they barely apologized and didn't bother trying to explain the year and 3 month “mixup".
I strongly suspect that if I hadn't taken it upon myself to contact Honda HQ, Jones Body Shop/Honda would have kept putting this issue off until the warranty period had expired and they no longer had to honor it. DO NOT DO BUSINESS HERE. This place is the epitome of sleazy car dealership.
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November 2023 by Rasmy N.
DO NOT GO TO THIS BODY SHOP. Do yourself a favor and get your Honda serviced at another more reliable body shop.TL;DR: Jones Body Shop does not communicate with their customers, tries to shift responsibility every chance they get, and I suspect even lies your face to avoid having to resolve your issue.Note: This review is a follow up on a review left for Jones Honda since my issue involved both parties.I noticed some paint chipping on the roof of my car a year and 3 months ago and came to the dealership since I was still within the extended warranty period that I paid for. At that time, the body shop staff explained there was an approval process and it could take a few months before they got approval to work on the car, which I was fine with. So every few months I called to check on the status and was told that they were still awaiting approval from Honda HQ. This went on for an entire year and 2 months. Within that time period, I asked who at Honda HQ needed to give the approval so I could contact them myself, and no one in the body shop or at Honda seemed to have an answer for me. I asked multiple times who might be able to expedite the approval, and was only ever referred to the service manager, Joe Keener. But whenever I asked to speak to Joe, the staff at the body shop would tell me he is not available.Finally, after being fed up with being led in circles and getting no answers I called the general customer care number for Honda US. I was assigned a case manager who explained to me that generally, dealerships DO NOT NEED TO GET APPROVAL for this kind of thing and that I should have been taken care of a long time ago. I, of course, went back to the body shop and had them speak with the Honda case manager, at which point they finally decided to take my case more seriously and that the body shop manager, Howie Musser, will make sure my vehicle is fixed asap. When I ask again about this mysterious person or department they were "waiting on approval" from this whole time, Howie was unable to give me a name and could only tell me that it was someone Joe Keener worked with, but again, Joe Keener was unavailable.In any case, even after getting my case looked at by the body shop manager, they weren't able to actually work on my car for ANOTHER ENTIRE MONTH, at which point it was a week and a half before Thanksgiving. And what's worse is they weren't able to give me a reliable timeframe for the work nor were they willing to give me a loaner car while the work was being done. So for a whole week and a half, during a super busy time of year that I should have been able to relax with family during, I had no car and had to figure out transportation for over 10 days.This was by far the absolute worst experience I have ever had with any service generally. Throughout the entire year and three month process of working to get them to honor the warranty that I paid to extend, not once did any person at Jones Honda or their body shop reach out to me to keep me informed or updated. None of my messages were returned, and not one person called back or follow up after telling me they would. Instead they put the burden on me to keep trying to maintain communication about my issue, and treated me as if I was the one who was causing an inconvenience. Their staff defaulted to assuming I had no idea what I was talking about, and when I finally confronted them with a Honda HQ case manager, they barely apologized and didn't bother trying to explain the year and 3 month "mixup".I strongly suspect that if I hadn't taken it upon myself to contact Honda HQ, Jones Body Shop/Honda would have kept putting this issue off until the warranty period had expired and they no longer had to honor it. DO NOT DO BUSINESS HERE. This place is the epitome of sleazy car dealership.
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October 2023 by Wyatt Schwanger
I have had nothing but good service here. I had to get my car fixed up THREE times (not all my fault haha!) and each time Jones did a great job. Howie and his team are great people to work with. Ryan and Derick are very friendly at the front desk as well. They go above and beyond for me each and every time.They follow up with me and keep me informed throughout the process and follow through with the insurance companies as well. I did have to get my car repainted through a warranty claim and they honored their work no questions asked.I highly recommend working with them if your insurance accepts them, or if you just need simple work!
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August 2023 by ME ME
The last 2 repairs were terrible.Bad paint match-- body putty sanding marks visible thru clear coat. When I complained .. the dopey guy at counter ... just didn't care . HOWIE .. needs to pay attention to his guys better . I will never go there again .
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August 2023 by Elias Null
Not a fan of this shop. It took them 7 days to do a job they told me would only be 3 days. Finally got there to pick up my vehicle and they had skipped some of the most obvious issues. And they had ordered several parts that didn't even match and were incorrect.
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August 2023 by Kene Meniru
Took care of my car and I. Very friendly and considerate service.
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June 2023 by Deborah G.
The worst experience ever. I wish that I could give them a negative 10. They had my car for a month and made excuse after excuse and repeated their excuses many times - as in "the tech left early" or "he was on vacation". They used those 2 excuses so many times that I said do your techs work 10-2 or wow he was on vacation 3 weeks go. The only reason I have my car now is because I eventually lost it on the phone and the guy said "you sound really upset" - Reaaaally?? Ya think?? and he turned me over to the manager. I can't even list the many things that went wrong during my whole month long experience and my car still had 2 things to fix and they gave me a "we owe you" slip of paper and they would get back to me once that part comes in. Well 5 weeks later I have heard NOTHING from them. So I called them and the guy didn't know anything but would check with the manager and get back to me by end of day. I almost laughed at that comment. They never called me once over 2 months. Never. And he also said "well the manager just got back from vacation" - Hysterical LOL!!!!!!!!! Keep up with your lies buddy. Run away and run away FAST if you want your car back in a reasonable amount of time and you want to keep your sanity!!
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June 2023 by Skip O
Incredibly Poor service! Oct2022-May2023, part backordered…no part secured nor apparently sought from other dealers, no promised return calls to even explore alternatives. I finally contacted Chevy dealer Bob Fisher in mid-May, part shipped from another dealer w/in a week, repair completed w/in 3 weeks.
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April 2023 by Tom Castner
Jone's Body Shop did beautiful work in a timely fashion! I appreciate the efficient and smooth efforts on the part of Ryan... Thank you!
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February 2023 by Barry Simmons
I made an appointment and got my vehicle looked at for some warranty paint work. I called them a week later to get an update, they said they would call me back with some info. It has now been almost 6 weeks and have not heard anything back. And I was even dealing with the Manager directly. I guess good customer service is not a priority.
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February 2023 by Rose Tivoli
We have never been treated with so much rudeness and lack of courtesy. Had to get our crv fixed after an accident that was not our fault. We had to work with Jones and Allstate. I am not sure who was worse. We had to lakes to at least 3-4 people at jones and each one was poor. We left messages and never heard back. We actually had one worker say they would arrange to extend the car rental with Allstate and Enterprise and never called back. When we called back we had to let the customer phone ring 15 times before someone answered. We were promised our car and it wasn’t finished. Had to wait another day bc they were to busy to complete the paperwork. Again they didn’t communicate this with our insurance and when we dropped off the rental they expected us to pay for the extra day. Needless to say that didn’t happen. I’m the work they did on the car and as ok. But they need to have training on there customer service. All around a very bad experience.
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January 2023 by Ben Rogers
Go to Faulkner next door instead. I originally scheduled work at Jones, but when I took my car in they had it torn down before they noticed they didn’t have the primary part needed in stock. This was despite having a 2+ month wait for the appointment. I had to get them to reassemble my car and give it back to me, since the wait was going to be undetermined. There was no communication on the issue before I called 2 weeks into them having it. I instead went to Faulkner where, although I still had to wait for an appointment, they had everything fixed in a week with daily updates to me. Oh, and despite having a Honda and going to Jones, the quote on the primary replacement part was double at Jones than Faulkner. Lots of reasons to avoid this place!
