-
January 2024 by Cristy K
Unwelcoming environment, girl at front desk is rude and lacks customer service skills.In addition to the unwelcoming environment, I was immediately lied to about a service so they can get me to buy a new tire. Thankfully, I have experience and verified with 2 different tire places and the internet. I did not alow Jack Williams to complete my service because I don't trust places that immediately start off with telling you a lie and being deceitful. I walked out and called the place across the street who happily helped me and welcomed me when I walked. They were honest and able to complete the service. that I was told couldn't be done.
-
November 2023 by Ne Thomas
I had never been to Jack Williams before. I was late for inspection, and they got me in the same day I called. They were very thorough and gave me suggestions on several things my car is due for due to its age. There was no pressure to book with them. The staff was very friendly and they had a great little place for my grandson to play while we waited. It did not take long, and was $30 less than I usually pay for inspection. Great place and great people. I would go there again.
-
November 2023 by Jacob Kabel
They were amazing and went above and beyond to change/check my flat tire very promptly, when I really needed it. It was an extremely genuine and helpful experience!
-
November 2023 by Kelly Kubisen
I made an appointment last night (around 8 pm) for a State Inspection on my new car today at 10 AM. They had me in and out in less than 45 minutes! They did a great job keeping my car clean as well (I saw them use a seat liner before they sat down). The location was also very convenient to be able to run across the street to grab a bite to eat or do some errands while your car is being serviced.While I was waiting, someone came in with a flat tire issue, and the front desk staff/mechanic staff inspected the tire and let the man know that they couldn't fix the issue for safety reasons. I thought that the whole team showed a lot of professionalism in that situation, and didn't try to sell him something that wouldn't fix the actual issue or put him/his car at risk. I will definitely be back in a year for my next inspection!
-
November 2023 by Luis DeJesus
Zaid was amazing! Helped me out with my service quick and efficient. Shop looks clean and the technicians are top notch! 100% will be back
-
November 2023 by Harvey
My son works for the company now after taking our vehicles to them for some time he decided to try them out as an employer and absolutely loves it. The quality of work they all put in to making sure the vehicles are properly fixed is relieving. Zaid, Rachel and the technicians are always so helpful and informative. Thank you to the Mavis/jack williams staff for your services. Greatly appreciated by myself and my family!
-
November 2023 by Brandon Bartch
Best team they installed 4 tires had me in and out the door in 35 mins. The staff was friendly and had speed of service! Highly recommendable and will be coming back for sure
-
October 2023 by Vaneza Torres
I was a walk in wants sure if I would be able to be seen. I was greeted by 2 nice young ladies that explained that it would be a bit of a wait 30 min or so but they did fit me in for my state inspection.I was there with my children and they had a movie to entertain them which I appreciated not alot of service center have kids area.I was in and out quickly. I would recommend this place over most other auto body shops in the area due to the fast and kindness that they show.
-
October 2023 by Brian Shelton
I had a 8am appointment for inspection. It wasn't done until 11:30am. They were not apologetic at all and decided to educate me on their appointment process. Apparently a appointment does not speed up the process for service.. If you wait at the shop you'll get it faster but if you drop it off, your car could be the last one serviced and possibly the next day. I opted to drop it off, but came back about 45 minutes later surprised to not see my car in a bay and still sitting where I parked it. Thats when i decided to stay and wait just to witness the process they're using.In the 3 hour time it took to get my car I saw enough to garner this 1 star rating. To Jack Williams Management at this location, an appointment is an agreement for service AT the time agreed upon by both parties. If your not going to honor the appointed time slot with service, you'll continue to lose business. After reading some of these other 1 star reviews, I found I'm not the only one that had this issue.I believe they took this long because they were looking for other problems they could charge me for. The quote they had sitting on the table the whole time I was sitting there was over $400 for things that had nothing to do with my inspection. What did have something to do with it was the windshield wiper they charged me $50 for to pass.The short of the long is they don't respect your time. If you go in for one thing they will make it 10. Please do yourself a favor and go to a different shop. Something doesn't feel right about this place.
-
October 2023 by Brian S.
I had a 8am appointment for inspection. It wasn't done until 11:30am. They were not apologetic at all and decided to educate me on their appointment process. Apparently a appointment does not speed up the process for service.. If you wait at the shop you'll get it faster but if you drop it off, your car could be the last one serviced and possibly the next day. I opted to drop it off, but came back about 45 minutes later surprised to not see my car in a bay and still sitting where I parked it. That's when i decided to stay and wait just to witness the process they're using.In the 3 hour time it took to get my car I saw enough to garner this 1 star rating. To Jack Williams Management at this location, an appointment is an agreement for service AT the time agreed upon by both parties. If your not going to honor the appointed time slot with service, you'll continue to lose business. After reading some of these other 1 star reviews, I found I'm not the only one that had this issue.I believe they took this long because they were looking for other problems they could charge me for. The quote they had sitting on the table the whole time I was sitting there was over $400 for things that had nothing to do with my inspection. What did have something to do with it was the windshield wiper they charged me $50 for to pass.The short of the long is they don't respect your time. If you go in for one thing they will make it 10. Please do yourself a favor and go to a different shop. Something doesn't feel right about this place.
-
October 2023 by Michelle W.
I brought my vehicle in for an inspection. Staff was kind and courteous. I waited for my vehicle which was done in less than an hour! My daughter also had her vehicle in last week for an inspection. He vehicle needed some work before it would pass (we knew this). The folks at Jack Williams treated my daughter respectfully and explaining thoroughly what needed to be done and the cost of that work. It is great to know a young woman can go to this service center and not be taken advantage of. We have four vehicles in this household and will be returning to Jack Williams for future service!
-
September 2023 by Anya Vannoy
Rachel was so kind and helpful with my inspection and explained everything in great detail today. Harvey completed my inspection in a timely manner. I will be coming here for my car needs from now on, amazing work happens here!
-
September 2023 by Lex
Bad service. I had an appointment for 4 PM because the company car had two nails in it. Latin guy at the front desk said it would take 3 hours just to process paperwork for a new tire because it would be processed through a business account and I would have to get an appt for another day. I've been to Goodyear in York with this same business account and I was in and out. I guess when your shift ends in 2 hours you just feel entitled to not do anything else for 2 hours. Needless to say, I will not be bringing my business back here.
-
September 2023 by P R
Ordered tires from Amazon. Had them shipped to them and installed. Got two front tires for like 157 or something like that included installation and disposal. The one tire had a leak called the mop scheduled an appointment. Took it back in, they fixed It. I wasn't charged anything extra. Extremely happy with the service minus having to take the car back in of course. Thanks again guys!
-
September 2023 by Brianna Fahnestock
I took my vehicle in for an inspection and to replace my front tires. My technician, Harvey, was very quick and thorough getting me in and out the door within an hour all said and done. There was no pressing for extra sales other than a few recommendations that I was already aware of. The woman at the counter that checked me in and closed out my check was incredibly kind and great about keeping me in the loop with my vehicles progress. I will definitely be returning for future vehicle needs. Where else could I possibly beat a $54 inspection and kind staff?
