This CVS in Lancaster is a 24-hour location known for its reliable prescription services, often getting orders right when other locations do not. Customers appreciate the helpful staff, with notable praise for employees like Tamisa and Randi, who provide exceptional customer service even during busy times. Tamisa went above and beyond to assist a traveler who had forgotten crucial supplies, demonstrating care and attention. Randi also received accolades for her professionalism and patience, especially when dealing with a challenging situation at the pharmacy register. However, some customers pointed out areas for improvement. The store's aisles are described as extremely small, making it difficult to navigate with a cart. Additionally, certain items are occasionally unavailable, and the shelves could benefit from renovation, as updated signs and larger text would help customers locate products more easily. Overall, while the CVS has dedicated staff and a commitment to customer service, enhancing the physical layout and product availability could further improve the shopping experience.
Over charged me for items that were paid for and refused to refund me my money
March 2025
I wish there were negative stars. This pharmacy has the must rude, obnoxious, unhelpful pharmacists. It is unfortunate that they are the only 24hr pharmacy in the area. I would rather suffer through the night than to deal with that staff... We're talking years of terrible staff too. Avoid if at all possible.
March 2025
Pharmacist or Pharmacist assistance made me feel like crap. I thought that something I was getting was covered by the FSA program I was under. I was wrong and she made me feel like crap. I didn't like it when she was making a commentary to her co-workers while I was sitting there trying to get the funding for the medication.
