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September 2024 by Carol Fisher
Ridiculous pricing. The problem didn’t get fixed. I’m so disgusted with there service. Will not go back nor refer anyone to their service department. So basically don’t buy a vehicle from them and expect it to be serviced with a decent price range or fixed correctly.
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June 2024 by tom song
Awesome service department.
Reply to my emails, and ordered parts ahead.
Fixed all my issues, and found a part not needed to be replaced (although a different dealer diag and says I need to replace it), saved me $500+ on that part... repair was speedy, and they tested everything to make sure. Jeep is like new again. Very happy with the repair... I wish Ihave came to them at the first place, but I was travelling across the country, thus went to the one closer first...
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June 2024 by Jason Hendrie
I have spent months and months with several dealerships and ended up with Brubaker. I have an extended warranty direct to Mopar. They end up replacing the engine in my jeep srt8. Since then I have had an oil leak because they didn’t cap off the second oil stem hole and currently have an antifreeze leak. They are telling me that without knowing what the problem is they can’t guarantee it’s under warranty. I said the only thing that would not be covered is if the radiator has a hole in it because that’s the only thing they didn’t replace or reconnect or tighten a hose clamp, etc.. I have spent thousands of dollars paying for service that’s been refused under warranty as well as a $200 deductible for every time I take the car in to have them fix things that weren’t fixed the first time. Then to hear them say “ We have bent over backwards to assist you in every way we could, including eating half the repairs on work that your warranty refused to cover. We’ve been transparent with you and more than accommodating, keep that in mind also”. Are you kidding? My warranty? This is the company who Brubaker represents. It’s not some third rate extended warranty company. It’s a mopat warranty! Beyond frustrated!!
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June 2024 by George Myers
I took my 2015 Jeep Wrangler into Brubaker for and inspection and to fix leaking door seals. For nearly $600 they replaced the drivers side door seal and repaired the passenger side. After two days the driver side foot well was filling with water every time it rained. Brubaker wants to charge me $150 per hour to continue to work this problem saying only that it will probably be a lot of hours and no guarantee of success. They should have been honest in the first place and told me they have no idea how to fix leaking door seals.
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May 2024 by Melissa Trimarchi
I've leased 2 JGC from Brubaker. I had no issues with customer service at the time. They reached out to me prior to my current lease ending and offered to help me get into a new Jeep. But, when I let them know that I did not like the newer models and would be purchasing my current JGC, the customer service took a nose dive.
I tried communicating over text like we had been doing already, but, instead of a cordial, helpful conversation, I got one sentence answers. So, I would ask a follow-up question, which resulted in fewer anwers, and sometimes just a one-word response. It was like pulling teeth.
When we went into sign the paperwork, the back room is sketch at best, dirty and very uninviting. He was curt and impersonal and rushed us thought the paperwork. I literally just bought my Jeep from them and he could barely be bothered to assist me. Absolutely underwhelming.
He did not provide me with any information as to where my loan was through or who even to contact about it. Truly deplorable treatment.
The atmosphere in there is dark and a stale. There was zero customer service, no energy and it seems as if the salesmen are there simply to collect their paycheck and could not care less about selling a car to anyone. Buying a car should be exciting and kind of a big deal. This dealership could not care less if you purchase from them.
Do yourself a favor and go elsewhere.
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April 2024 by Scott Shenk
This is NOT a reputable dealership! I took my Jeep here for an oil change. They returned it to me with a big scratch in the leather steering wheel. They refused to accept any responsibility for the damage. I will not return.
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April 2024 by Becky Dwornick
We had a great experience working with this dealership! When searching for our next leased Pacifica hybrid, we were extremely frustrated with the lack of options available in our area (Southeast Mi/Northwest Ohio) and the quoted payments. We found our perfect vehicle online at Brubaker Chrysler in Lancaster PA. We did most everything via phone and email, working with Tim G. It was a bit of a drive for us, about 470 miles, but totally worth it. Beautiful drive and comfortable dealership ?. I definitely recommend..and if we find ourselves in the same situation in the future, would consider this dealership again.
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April 2024 by M.A. M.
NEVER been so disrespected as a customer by a service adviser ( initials TB number 279 ) after PAYING Brubaker JEEP on 3/18/24 $542.89 (74,591 miles on vehicle) note labor rate $150 per HOUR and on 12/29/23 $1172.48 (miles on vehicle 73,813) note labor rate $135 per HOUR. Less than one thousand miles driven between services and less than ONE mile driven since vehicle returned on 3/18/24 and on 3/20/24 (down my driveway) after diagnostics performed on 3/18/24 the check gas cap comes on AGAIN which was the ORIGINAL issue in DECEMBER! AND can you imagine after pricing the work I come to realize I was severely overcharged! Price gouged as a matter of fact! And YES it WAS a competitive and comparable dealership! With this knowledge I questioned the service adviser (TB No. 279) very logical questions about warranties on services provided and equipment used and charges and was treated with such disrespect it was absolutely unnecessary! Comparing Jeep with Mercedes and mechanic work to a physician as the service provider (TB no. 279) alluded to in the discussion had no relevance to the discussion about the serviced vehicle . At that point knowing where the service advisers head was at and alluding to, I asked for the call to be escalated. However, the disrespect further pronounced itself with the service adviser's (TB No. 279) demand for me the customer to call back - meaning go waste more of your time "customer" as if wasting my money wasn't enough.
Words of cautionary advice... I say buyer beware when purchasing a JEEP at Brubaker because you have the potential to be subjected to similar customer relations in the SERVICE department....and if you move to the area and have purchased a JEEP prior, kindly be aware of the customer relations in the SERVICE department at Brubaker JEEP and mechanic work at Brubaker JEEP since I am on my THIRD go around with similar issues. Considering scanning the reviews briefly from the past two years from the sales and service department at Brubaker JEEP it does not seem like the dealership will be winning any regional awards any time too soon. Please do yourself a favor and shop around for other JEEP dealerships or other vehicle brand name dealerships who will treat you honestly and with the respect you deserve for your driving investment and personal commitment ! Thank you for taking the time to read this and please have a much better day than I experienced!
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March 2024 by Louis Corominas
I did not wind up purchasing a vehicle from them, but of the multiple dealerships I reached out to and negotiated with, they were one of the most responsive and transparent. Would not hesitate to attempt to do business with them in the future.
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January 2024 by Jebijou
Not Very helpful. Refused to honor JEEP us customer Care's reccomendation for corrosion issues. Have had too many bad experiences /issues with their service department :(
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December 2023 by Eric Torres
Amazing service department. Never had a better experience. My car is always fixed right the first time. And done relatively quick. My jeep will always get serviced here for as long as I have one!! The advisors are very friendly and knowledgeable. I usually deal with Tim and he's awesome at what he does!
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October 2023 by Ibrahim Ntege
Customer service is bad. When trying to schedule an appointment over the phone, they have a such rudeness energy, it’s like they don’t give a F.
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September 2023 by Christopher Liston
Could not be happier with my experience, thank you to the team at Brubaker Chrysler Jeep.
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August 2023 by Lydia Castaneda
Recently came here to see about having my Chrysler Town & Country serviced & the guy behind the desk could not have been more rude & unhelpful. He was on the phone, which wasn't the issue butbl when he had a moment to address us he acted annoyed & wanted to know "What do you need?" No introduction or even a "I apologize for the wait" Nothing. We stated what we needed & were told they were booked 2 weeks out, again, fine, but then made to feel like they didn't want to provide the service regardless. Maybe it was a rough day but that's not the customers problem. Do better.
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August 2023 by Chris G.
I was treated horrible. An employee kept telling me to leave before they worked on my Jeep. They kept saying I'm not allowed to be there. It was just a drop off. Shouldn't of been a problem to wait in the customer waiting hold. They also left shop rags inside the engine bay twice. A hose was jammed in between a fan and a pulley. Could've been sucked inside and caused an accident. The employee kept telling me to leave even though I had an appointment. And he kept persisting for me to leave before they get to it. I was treated horrible. The same employee kept trying to reschedule me for the following week. I have very poor brakes and they didn't care.
