AutoZone in Kutztown is described by customers as feeling like family, with amazing and awesome associates who provide great help. Reviews highlight that the staff is knowledgeable and goes above and beyond, even assisting right at closing time or during stressful situations. Associates are noted for personally greeting customers, walking them through finding parts, showing how to install items like windshield wipers, and offering helpful opinions. The store provides a wide selection of automotive replacement parts and accessories. Customers report that parts arrive on time as needed for repairs. The business also handles installations, such as batteries, with care, ensuring customers are comfortable. The rewards program is frequently mentioned, with points that add up fast and lead to discounts, making costs very reasonable. Many customers express strong loyalty, stating they will only visit this location moving forward due to the exceptional and caring service.
Saved my butt, and my car tire. we ran over a screw in the family car and the workers kindly and calmly helped me figure out what I needed and what to do. 5/5 because they saved my bacon and our the means of private transportation.
October 2024
Was traveling to the KU football game and had a battery issue. The team at the store was very helpful in finding me a cost effective replacement. Since I had no tools, the free battery install service was very helpful. They got me installed and back on the road within 30 minutes. Great service!
September 2024
Alex and Kaitlyn were amazing. They helped us out right when the store was closing. It was 9:01 and they let us get fuses to try and fix our car when we still had 2 hours left on our journey. 10/10 amazing people!
