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October 2023 by cel lynn
Very informed staff has tons of branches in both counties
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May 2023 by john mcdaniels
Friendly workers no long lines when I visit
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March 2022 by Mihael Pucillo
Do not bank here. had an account with them during the pandemic. and they maintained fee it in to the ground.and then overdrafted me to the max.and then red flaged me with no notice at all.i recommend a federal credit union instead this place is a bunch of sneak thieves.
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March 2022 by Amber Adkins
Do not bank here. They Maintenance feed my boyfriend till they completely overdrafted him and red flagged him so he couldn't go to another bank. Mind you he had money saved in that account cause he was under the impression it would build over time. He had no notice of the maintenace fees or the over draft till he showed up to figure out the bank had basically stolen his money in the middle of a pandemic by maintenance feeing him.Then they tried to give us this story of how the debt had to be paid off with a valid bank account or bank card when they prevented him from getting another account. So of coarse being the freaking queen I am I said fine can I pay? The representative asked where I bank and the second she found out it was a military bank she became polite again and stopped giving us a hassle when all of this was the banks fault anyways.
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January 2022 by Cherish Boehm
Have been using this bank for years. Absolutely love the bank and the staff!
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January 2021 by Kyle Singer
I use to pay my loan online because it was free. But once the pandemic hit us. They started to charge a $5 fee to pay my loan online. Terrible place.
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November 2019 by George Roberts
Mountain top location is the worst . EXTREMELY SLOW tellers . Always deal with Kingston location very nice people to talk to and deal with
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July 2019 by Alexa Takacs
If I could give them 0 stars I would. Horrible customer service. They are all miserable and unwilling to assist. Switched to a credit union, thank the good lord.
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April 2019 by Eric Bozek
Switched to Fidelity from PNC roughly 3 years ago. Awful, awful decision. Minimal ATMs in the area, fees for EVERYTHING, shotty mobile app experience that often crashes when making check deposits of transferring funds from accounts. Have to run to the bank during the work week? They close at 5 and have very few locations that are quickly accessible.
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November 2018 by Stephanie Wagner
This is the most reductions bank ever eiwi the anount of fees! It costs 4.50 if you don't use their ATM and there's very few locations.the people also have no personality and are rather rude!
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August 2018 by Renee Newman
We've been dealing with this bank for years and we always get great service.
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May 2018 by yryfifugotig gjfifogid
Most rediculous bank I have ever dealt with!
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February 2018 by Al S.
By far the worst bank I have ever been involved with in my entire life I signed off on a Saturday with Jessica Rosengrant for two weeks we couldn't log into our mobile app because we couldn't figure it out and we did on our own because she put the same Social Security number down for both of us then my wife kept having trouble logging into her account because they spelled her name wrong the easiest name in America Ashley yes they messed that up . So yesterday everybody knows we got a little snow yesterday was February 7 though to prove how much more the bank has trash there they closed early so I went in to pay on a payment that I had to make and because they closed early they fauleted on my account my payment because they were not there So I called and asked them to waive the fee and I would be in a make the payment they told me they couldn't do that because it's general knowledge that I should be able to put the money in the Mac machine or nobody's ever told me that and only a business account usually only ever does that and how would I ever have known that if you Artie tell if you already read in the my review of what I read in the beginning how would I ever known that if that's how my counter to get started off it was already a joke the way it started I should've close right there and went to PNC like I'm going to today
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December 2017 by Jeffrey Gouse
Always greeted with courtesy. Just wish they had more branches around the Wyoming Valley. Their mortgage department is fantastic too! Great, flexible terms for first-time homeowners, and their Mortgage Officer made the entire process painless for us!
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September 2017 by Joe Kearney
Worst customer service I have experienced in my 68 years. Better service at all fast food places.
