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June 2023 by Kathi S.
Mother had network issue. Called tech service who was located "off shore". She had no idea what she was doing, sent mother to basement box, reconnecting coax cables etc. Mother hung up, got hold of someone in states and problem was resolved in three minutes! So bad!
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February 2023 by Jennifer S.
AWEFUL!! I went into the store to ask for help setting up verizon in my apartment. The "salesperson" there said oh no this is only for purchasing items. Instead, he handed me a sheet with a list of phone numbers and he circled one. I called the one he circled and it wound up turning into a FRAUDULENT scam with someone from India which turned into them trying to by $900 worth of clothes and a few other fraudulent purchases!!. I now have to lock my card and spend time at my bank undoing all this !!!!This is a NIGHTMARE!!!!!
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January 2023 by Melissa W.
12/10/2022 I spoke with a verizon wireless phone representative to look into promotions for free phones for the 70+ year old couple and myself who are on one verizon wireless contract --- to find out after several calls to verizon in the ensuing days I found out he had lied to me; misrepresented the facts; misled me; signed me up for insurance for $25/month when I told him I didn't want it and told me I could have 2 free 13 mini iPhones with an upgrade to an unlimited plan that was $2/month cheaper than the plan we had previously and also I could trade in my 13 pro max and get a FREE iPhone 14. I looked on my Verizon app after the 10th and found we were being charged for all the phones. I made several calls to verizon wireless and the representatives kept telling me that our account would be credited back those iPhone charges in 2-3 billing cycles. On January 9th 2023 I spoke with a verizon wireless representative who basically told me I was s*^t out of luck as verizon would listen to the december 10th call but still would not honor what the representative promised us. Also, the upgraded package that was supposed to be $2/month cheaper for the whole account for 3 lines actually ended up being $8/month more expensive for each of us on the plan (3 phones). My supposed free 14 iPhone was actually a $22/month credit for 36 months locked into a more expensive $8/month more contract. I wasn't told by the december 10th representative that it would actually be a $22/month credit not free outright. so instead of paying $47/month for my iPhone service I have to now pay $55/month. I was told on Jan. 9th that we had until Jan. 20th to return the iPhones for the 30 day money back guarantee. However, due to a serious accident this morning needing significant medical care over weeks there isn't time to go to T-Mobile to get set up with them and return phones to Verizon. Since I traded in my 13 pro max iPhone to get the supposed free 14 iPhone I believe I am stuck/trapped in my $55/month contract for 36 months. I contacted the FTC; FCC; BBB; PA Governor's office and all of my other government representatives with our complaint. We want what we were promised on December 10th by the verizon wireless representative
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December 2022 by Mike T.
Horrible experience!!! Messed up my account and gave all incorrect information about promos after adding multiple lines with no devices. To top it off James the "manager" was completely unprofessional raising his voice and cursing at us because we questioned him. Never got back to us when promised or was able to answer a simple question like monthly charges. I would definitely recommend people stay away and go to a real Verizon location not third party retailer scams.
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February 2022 by Dana R.
Criminal. The store "manager", Michael, was rude, patronizing, insulting and completely unprofessional. He is lacking the most basic customer service skills.He only wanted to "argue" his point, even using this most illogical and unrelated analogy (key word here is "argue" for no good reason whatsoever).I'm not sure where he got the idea, "When you buy a car it doesn't come with gas".Actually, "genius", if you buy a car without gas, you're not driving it anywhere. Not even off the lot. Fact. It's a "dead" car.Unless I'm wrong and something changed since my last car buying experience. Are we supposed to bring a can of gasoline with us to car dealerships now?Of course, Michael could have used a the "correct" car analogy with electric cars. You know, those cars that "come with a plug to charge the car" and don't work without one. Only furthering my point that he had none and went out of his way to disrespect me in creating so much completely unnecessary trouble for a return.Then he's insisting I pay him money to return the phone, instead of giving me my money back. Refusing to take the phone back unless I pay him.If it wasn't stupidity that had him acting this way, it was purely out of retaliation and intimidation for not accepting his definition of what "defective" means.He was clearly threatened by my intelligence, so he decided he needed to flex his "manager powers" to act like a bully rather than do what was right for his company, and his team members who count on new customers and repeat business to generate profits.I will not give my money to crooks. I will not invest in a company that supports crooked business practices that are discriminatory by default and non-inclusive.I will not turn a blind eye to a company (or manager representing a company) who thinks it's okay to make outrageous excuses for keeping technology out of the hands of those less fortunate, by making it even less accessible.Shame on you for trying to make it "okay", because it absolutely is not okay. The phone is defective. Period. End of story. There should have been zero argument and the return processed.
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November 2021 by Jessica H.
This past Sunday, 11/14/21, I went in to the store to upgrade my iPhone X. Mike, solutions manager, was super nice to me. He told me the current plan I was on was outdated and that if I upgraded to the premium plan for both phone lines on our account then I would be paying less per month. He quoted me $80 for my line and $70 for my father's. I came home to check my Verizon phone app to see what my future bill would look like and he upgraded my line to a $90 premium plan and my father's to an $80 plan. He upcharged me on both lines compared to what he told me. I thought he might have done it by accident, but the fact that he knew which line to charge more (mine as $90 and my dad's as $80) made me feel it was intentional. He also said that since I'm premium, if I'm willing to pay $17/month for phone protection for 2 billing cycles, then I would receive $800 for my trade-in instead of $440. Now I don't know whether he upcharged me again or if it's actually true. I have been a Verizon Customer for as long as I can remember (15+ years) and this experience has made Verizon less credible to me. I welcome anyone at Verizon to address this issue.
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September 2021 by Betty S.
Let me start off by saying I have been a Verizon Wireless customer for 22 yrs. I have had Verizon home service for 23.5 yrs. I wanted to use the credit I had received from Verizon wireless to purchase a new camera for our home system. I had also just received an email offer of $15 off $40 accessories, so perfect timing. The problem is it wouldn't work when I tried to order online. I called Cust Serv, they were having trouble as well, so they made notes in system and said to go to the store and that the store would see that they were to honor it and order directly through them. This was from a Supervisor.So I got to the store located at 715 W Dekalb Pike, King of Prussia, PA 19406. I started of speaking to a nice associate who said that he needed to get his manager to be able to handle the issue. No problem. I waited for the manager, Michael. Now is the problem. I explained it all to Michael and asked him to look up the account to see the notes put in by CS. He stated he did not need to and was going to because they "could say to give me free camera and that they were not going to. That the store did not have to honor anything that I was told by CS". I again asked him to please read the notes on my account, again he refused saying he would see what he could do. Long story short, he said that the camera was more expensive in store, that he would honor the email discount (-$15) but not the credit (-$30) that I had, because he could not verify the terms??? I again asked him to look up my account to see what CS had put in, because they did verify the terms. He then stated that he wanted to but I had stopped him. I had now been trying to get this taken care of for almost 2 hours, 1hr and 10mins on the phone and now 30 mins in the store. I got upset and told the guy he was being difficult and rude. Another manager stated that I needed to calm down and that they were doing what they could. When Michael returned he crossed his arms and stood there staring me down like a cliche' nightclub bouncer. When I asked why he was just staring at me he said "i'm not doing anything else for you". I had asked several times how I could contact the distrist manager for the store and was told that they would not give me his info, they slipped and said his name Felipe. I asked for an email or text info and was told to figure it out myself. I lost it and told him he was being an "a-hole". I know it was wrong but after almost 2 hours to have someone treat you like crap, I'd had enough. We were arguing on the way out of the store, me and the 22 managers, when another associate, who was not involved with this, ran over and said to leave and that she was calling the Police. I said fine go ahead as I had done nothing wrong. WORST CUSTOMER SERVICE EXPERIENCE EVER. VERIZON REALLY NEEDS TO WORK ON THEIR PEOPLE SKILLS AND TREAT CUSTOMERS BETTER. WE WILL BE LOOKING INTO MOVING OUR $600 A MONTH SERVICES TO THEIR COMPETITION.
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January 2021 by Steve L.
My elderly mother had a billing issue and couldn't get through to telephone support so she went to the Verizon store to try to sort it out. The manager on duty was Rashid and he went above and beyond the call of duty to help my mother. He not only straightened out the issue, but helped my mom install the Verizon app so she could try to address any future issues through the app. Thank you Rashid for being so nice, so helpful. I wish I could have been there to help but its nice to know people like you are there to lend a hand to people in need of good old fashioned customer service.
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July 2019 by Lisa Herzog Waxman
What a wonderful experience I had here. My daughter needed a new phone and the store manager, Walaa, was beyond helpful. She explained everything to me and helped go over my account in detail. I can tell she cares very much about her customers. I’ve been a customer with Verizon for over 14 years and I’ve never had better service than I’ve had here. Thank you!!!
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July 2019 by Justin D.
New, clean, convenient store to get the in-person Verizon help you need. The manager was very nice and helped me find a solution for my needs.
