-
March 2024 by jaz
HORRIBLE CUSTOMER SERVICE!!!! do not recommend the lady started giving my mom attitude for asking her a simple question about the shoes she was interested in. the manager or the guy that was there just stood there like??? would not recommend.
-
January 2024 by Candy Cats
Went there this weekend to purchase shoes, staff wasn't interested in helping me or anyone. Stood there waiting for the sales associate to make eye contact, since he was more interested in staring at the girls walking around the store, even though I was less than 2 feet directly in front of him. I ended up just buying the shoes from Nordstroms.
-
January 2024 by Mariel Carroll
WORSE CUSTOMER SERVICE. I could not have put on more of a friendly face to walk in with my return. They two girls did greet me, however they had ZERO willingness to work. VERY unprofessional, especially for a “high end” store! Do better UGG, people are spending a lot of money.
-
January 2024 by Soroya Naomi
This store has such horrible customer service. I walked by earlier on the end of my 15 minute break and saw that they were pretty empty. I decided to call so I can make it back to work on time, they did not pick up. Strange cause there’s 2-3 people and nothing going on from my eyes. But anyways, I went back to the store when I had more time and they were just so rude. The girl had airpods on and didn’t care to turn it down when I was talking to her, she asked “huh” like three times. She went to the back to look for my stuff and about 3 groups of people came in during. We all heard the conversations from staff in the back asking if anyone was upfront (and there wasn’t). As another person in customer service I could tell everyone came in with something particular in mind, all of our hands were full and we were just waiting and listening to unprofessional backstock room talk. She came out with an attitude told me she didn’t have them, my right mind tells me she didn’t even look, and no recommendations were made. So disappointing especially when 8 other stores in the mall sell uggs. Definitely went elsewhere. They need a whole new team because there was nobody there to help and the one girl who helped me was unfortunately mediocre.
-
December 2023 by GO-GO Yubari
They sold me used Uggs... I just purchased 2 pairs last Thursday, noticed the sole, and front had noticeable wear... I will be returning.
-
November 2023 by Jay Folse
Took us 50 minutes to find the store because the employees thought the store was on another floor.
-
October 2023 by Kaitlin Schwartz
Took 6 calls the first 40 mins of the store to open for someone to answer the phone. But Brian was helpful when he answered my final call!
-
September 2023 by Brooke Mitchell
Customer service was terrible. Both the male and female employee had a miserable attitude.
-
April 2023 by Courtney Carey
Came here at 5pm for the store to be closed.Another person at the stand across from the store told me the doors will be open at 6pm. Still waiting and nothing. Multiple people tried opening the door and it’s locked. What type of business is this? Missing out on possible sales.
-
April 2023 by Scott E
Do not buy shoes here in case you need to return. We bought boots and the first time my foot went in the show, it ripped on the back / heel part of boot. We were told to call customer service and they said to send them back but WE would need to pay. So I paid $200 for boots that were defective and I need to pay to get them replaced? Why can't I just bring them back to the store for a replacement? Unbelievable. You would never think this is the policy of a high end retailer, but it is! Good luck
-
April 2023 by Dean A
Not sure how anybody could complain about the customer service. Cheryl was friendly and extremely helpful with finding the right shoe. She answered a million questions and was very friendly the entire time. Thank you Cheryl!
-
April 2023 by Erik Flickinger
The associates are usually rude & the Google Maps location is completely wrong.
-
March 2023 by DION WHITLEY
The store is supposed to open at 11 AM. It’s 11:15 on Sunday February 11th and they’re not open yet. Several customers have tried the door and left. They’re losing business.
-
January 2023 by Aki B
Unprofessional employees, very rude, I asked the lady if they had different size of boots that I was looking at and she said all the sizes they have is out on invertory and went back grabbed different shoe charged me for that, u should just buy it from different stores
-
October 2022 by Jibril M.
this review is about the terrible customer service the store. I've been in. several tinned and requested too speak with the general manager Rachel who is never. they assistant manager act s. as if he doesn't know how to do anything but sit on the counters. and I was helped a really loud n aggresive woman who knew her stuff her approach is terrible plus she was kind I'd screaming in my face instead of talking to me. but I feel this needs to fire amd rehire the entire staff!
