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August 2023 by David Egan
Very high-end!No idea what else to say.
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October 2022 by Elaine B.
We have had the best experience! Lovely furniture and excellent and caring customer service experiences! Delivery is quick, on time and very professional.
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June 2022 by Armando Ramirez Valera
No words can describe the quality of what you find here, impeccable service, a lot of value for the price.
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January 2022 by S F
Very friendly & helpful. I had to change to a different size cabinet from a order I had placed in the store and they kindly did it for me.
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December 2021 by S Fry
Very friendly & helpful. I had to change to a different size cabinet from a order I had placed in the store and they kindly did it for me.
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December 2021 by Jessica Reynolds
Like the furniture styles, fabrics, and choices. All staff was very hrlpful.
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October 2021 by Rick Bladen
They don't stock anything and I won't buy from a catalog.
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September 2021 by Nancy M.
Last year we were decorating our new home and because of Covid we were waiting many months for furniture to be delivered from various stores. In fact we bought a piece at Bloomingdales and are still waiting, almost a year now, for them to deliver. Then there was RH! We walked into RH on a Saturday, picked out two lovely swivel chairs and - to our amazement - they were delivered to our home that Wednesday! They were in perfect condition and the delivery guys were very professional. So happy we shopped there, even if I groused about having to pay a membership fee. If you don't love waiting forever for your new furniture, RH is the place to go!
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August 2021 by John Brady
The third party delivery service they use and suggest called BVX TRANSPORT is horrible. They dont do any background checks on any of their employees, so make sure your children are not alone and you keep a eye on them. If you live in a skyrise building and need a "COA" (certificate of insurance) provided make sure you review all their paperwork.(most of it is fraudulent and they don't carry a official certificate ,they always email them because it's easier to falsify(felony). There's other things that are just as important ranging from they don't have proper company insurance,they damage your goods and property and claim it was already there,never on time, and have rude customer service. Years of problems and yet RH still contracts with them. Make sure you keep a close eye on them and make sure your kids aren't in a room alone with them when they are delivering your goods.
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July 2021 by Samuel S.
RH totally mishandled my project that I was going to spend over 100k dollars with them in one purchase for a new home. They told us they would put our furniture in a plan to make sure it all works. We then spent over six hours across two days selecting furniture and going over our plans. When we asked when we would have the plans so we could get input from other people they said they won't give them to us until after we purchase. When we spoke to the manager they told us that we weren't even speaking to a designer, but an assistant and that is their policy. I don't think it is my fault their employees aren't trained to mislead their customers, but apparently RH does this it is the customers fault to know their procedures. So now I'll be taking my six figure budget to another store, because an employee misled us regarding the process and didn't explain they won't share their designs with anyone. What a waste of time - I recommend not going with RH because not only did they mislead me but are trying to control the process so you can't even take outside designer input.
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February 2021 by Joseph Steinheiser
Nice furniture. A little on the expensive side though.
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February 2021 by Keith Reynolds
Like the furniture styles, fabrics, and choices. All staff was very hrlpful.
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October 2020 by Keith Schuck
Poor reviews made me decide against buying
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March 2020 by Ryan Pulliam
High quality furniture and staff. Great place
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January 2020 by Brenda L.
I came here to look at variations fo the Cloud Couch and wanted to consider it as an option for my future living room. The couches range a lot in price depending on the fabric, finish, number of sectionals, and style you want. I like that the back wall has swatches of all the fabric options and colors so that you can see and feel them. The linen material that the standard white couch comes in was quite rough in texture and was underwhelming. I wanted to bring a catalog home with prices/colors/texture explanations but they didn't have one. I asked more specific questions about prices for the modifications I was looking for but answers were pretty vague and were basically "it depends" even though I specified the things that it depended on (quantity of sectionals, fabric, color). The mall that this place is located in, as other reviewers have noted, does have a lot of furniture stores. RH certainly sells great looking stuff with an upscale feel and image. The giant furry Cloud Couch in the front of their display is around 19k. It was certainly comfier compared to the regular Cloud Couch. The workers here were friendly and weren't too in your face if they could see you were taking your time to browse the space. I plan on checking out the RH Outlet next before I make any final decisions!
