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August 2023 by cristene g
Great products - awful post sale service. The sales people I've dealt with have been top notch. Problem is, once something leaves their hands you enter a no man's land of bad information, changing information and non-empathetic service. Not only could Cameron (sp?) care less about serving customers, her information was different than what others had told me. (And judging by the below complaints, it appears this isn't her first bad service experience)I'm still waiting for two orders here, and it's not like you can just go online and get information. They force you to deal with people who just don't care a bit about service.
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August 2023 by Giustino Di Pretoro
We ordered our family room furniture (a Giselle sectional, a coffee table and two chairs) from MG+BW. We cannot wait for the furniture to arrive!!!!JULIE LUONGO was amazing. She was super patient (shopping for furniture with a 4 years old boy isn't easy :)) and super knowledgeable. Thank you!!!While Julie deserves 10 stars, I am giving 4 stars because the delivery times compared to other shops are really long and unlike other shops where you pay at the time of delivery, we had to pay the amount in full.
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June 2023 by Liz B.
I will warn all customers that this outfit has been extremely rude and poorly managed by uneducated staff! They took money i returned and never got reimbursed . Donna the assistant answered the phone laughed at me mocked me and made fun that they owe money to me. Madison who i called a dozen times blew me off saying i'm irresponsible! Alison i will contact you the CEO and discuss how disgraceful unprofessional and rude! i bought many pillows returning three since they were stained and show room pillows ! They said they would replace or refund- 7 months later nothing but mocking me- i'm going to report this and i will follow through - donna and madison shame on you! Your unprofessional and nasty- you said this is a game no your insulting! Money is mine not you to laugh off People stay away from this disgusting outfit Mitchel and gold 11,000 square ft house they blew it! shame on you and i will follow up don't worry you can laugh all you want everybody will know how horrific your business is!
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June 2023 by Arpita Patel
We have ordered multiple pieces of furniture from the store. The overall shopping experience and quality of material in general is good. However, the delivery timelines are horrible than what they promise at the sale. They provide no updates and have to follow up multiple times and delivery dates were pushed multiple times. Each time there was a issue with the delivered order in terms of stains to the fabric or different size of glass for the table. the post sale customer service is horrible and you have to wait months again to get replacement. Moreover, we pay for white glove delivery and replacements are not delivered with white glove even if it was their fault in sending the incorrect or damaged set. I would stay away from this store as end experience is ruined especially after paying high end for the merchandise
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June 2023 by Laura
The KOP MGBW store is a grand showroom full of quality furniture that comes with an outstanding warranty! Working with designer Madison Cooprider made the experience even better. She listened and understood what I wanted. She enthusiastically showed me all my options. She clearly communicated with me and in a timely manner. If you're shopping for furniture, give her a call. I got my furniture early within the promised timeframe.
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June 2023 by Charisse Johnson
I ordered my sunroom furniture, dinning table and chairs and bar stools for my kitchen. MADISON was so helpful in this process she is knowledgeable and very creative. I met with her up at the store and we picked out performance fabric and colors Addie side tables that would work for my sun room being long and and narrow and colors that would lighten up the house. Madison made the whole process so much fun she kept in touch with me every step of the way. I Just received my bar stools right on time. She send me an email to let me know they were finished production and I will be hearing from the delivery company to set up a time. I have everything now and it looks great. Thank you Madison for all your help. You are great and highly recommended.
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June 2023 by Marc White
I worked with Donna at the King of Prussia PA store. She was very helpful and responsive. Sent samples quickly and was very up front about promotion details. I've made multiple purchases from her and will in the future.
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June 2023 by David Cooprider
My wife and I were looking for a sectional for our basement for months that we could both agree upon. We stopped in to MGBW and spoke with Madison. Such a pleasure! She told us which was her favorite, but we tried out every sofa in the store first. Her favorite turned out to be our favorite. And we both agreed!She helped us choose the perfect fabric for our space. We thought the sectional might be too big, but when it arrived, it fit perfectly. It holds all of our friends and family comfortably.We tell everyone where we bought it from and who helped us. Madison is amazing! Thanks, Madison !
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June 2023 by Josie Scarpelli
I loved working with Madison. She was a tremendous help in assisting us with our home furnishings. Patient, kind and made the process effortless. What a dynamic personality and she’s a dog lover!! I highly recommend Madison located in King of Prussia
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June 2023 by George Ramsey
I was in the market for a new recliner and chair and met with sales rep Donna Leonard to assist with my custom furniture. She was very helpful and kept me informed on the progress of my order. I would highly recommend her and Mitchell Gold and Bob Williams furniture.
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June 2023 by Jared Steiger
Had a great experience at the KOP location. Madison helped us design our basement with a stunning couch, amongst other great design tips! I highly recommend stopping by and having a chat for any design help and for great products.
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June 2023 by Bernadette Miller
I went to Mitchell Gold + Bob Williams in King of Prussia and had the best shopping experience with Cosima. Not only is she professional and knowledgeable, she is sweet and caring with her clients. I had my eyes on a specific piece, and with her help I was able to get it at a steal! She kept me in mind even months later. Her outgoing personality really made my experience an enjoyable one. I will definitely keep MGBW as a top furniture store and hope to have Cosima assist meIn the future.
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May 2023 by Jeni Hutchins
We came to MGBW to browse for furniture for our new house and found Madison who notified us of the design services. After only a couple of emails to follow up, we sent inspiration to Madison. When we came in the next time, she had a perfectly designed room ready to us to look at. With only a couple of tweaks we purchased all of her recommendations. Our style is unique and Madison was able to perfectly capture it. Great experience.
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May 2023 by Kathy Johnson
Excellent quality of furniture along with a great selection to choose from. Sales associates are very welcoming when entering the store. Cosima was a pleasure to work with, and regularly kept me up to date on my custom order pieces. I am a customer for life! 5 stars!
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March 2023 by P W
We have been shopping at Mitchell Gold + Bob Williams KOP location for several years and have been happy with the services and products we have received to date. All the sales associates we have dealt with have been very nice and made shopping there a pleasant experience. Madison Cooprider assisted us with our most recent purchase, which is a dining room table and chairs. Throughout the buying experience, Madison has been professional, knowledgeable, patient, and very helpful! When we first started working with her, we told her that we were unsure what furniture design we wanted to go with. We showed her pictures, and she took us throughout the store showing us various furniture she thought would fit well with our current décor. She also asked us for the size of our room and rug, to ensure we purchased the correct size, which was very important to us. We really liked what she showed us but told her we needed to hold off making a purchase until later in the year. During this time Madison proactively kept in touch and let us know when they were running sales, which we greatly appreciated. We highly recommend Madison to anyone looking to buy furniture at MG+BW, and we are looking forward to receiving our new furniture!
