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March 2024 by Susan B.
I used a gift card to buy Bobbie Brown make-up. When I got home I did not like the way the foundation shade looked in my lighting or daylight. I went back to Bloomingdales later that week to return for a different shade. The same lame sales lady told me I could not return it because I used a gift card and they did not have a different shade available. Rude and just wrong. I will not shop at Bloomingdales ever and make sure all my family and friends don't either. Never heard of that rule she was just not helpful and very lazy!!!!!
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November 2023 by Laken D.
To preface this story I am a 19 year old black small business owner who does pretty well for myself . Yesterday I came in with my disabled mother to spoil her and buy a suit and shoes for me. I came in with $6,000 cash to buy a three piece suit for an important business meeting. As I was walking back to check on my mother from the shoe section an older worker near all saints in the men's section (for descriptive purposes) she was wearing leopard print leggings inappropriately stated "are you enjoying your tour" I replied yes thankyou kindly however backhanded customers service is NOT customer service it was my day off so I was wearing a comfy cheap sweater but this is absolutely not okay any establishment that does not hold there employees to higher standards does not deserve my hard earned money needless to say me or my mother will not be returning I am appalled
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October 2023 by J M.
Bloomingdale's puts a ton of scent in their clothes. There is a misconception that scenting clothes increases sales, but I find it disgusting. For the longest time I thought it was scent left behind by other customers who had tried on the clothes. Yuck. Bloomingdale's puts SO much scent in the clothing that I cannot get it out after multiple washings with Borax. I will never buy another item from this store. It's a shame because I found the sales staff very helpful and kind.
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March 2023 by Cash T.
Another non-seamless curbside pickup experience at Bloomingdale's. Another lengthy wait of 20+ minutes while they either find my order or maybe find someone to bring it out. If you are unable to provide the service, I'd recommend removing it. And again, your order confirmation says 11-7 for curbside service not 5pm.
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May 2022 by Beth S.
While Bloomingdales is supposed to be operated separately from Macys, the are aligning more and more. Specifically the customer service is no longer of the quality in the past. Bloomingdales is Macys with higher prices. Better with Nordstrom, Neiman Marcus and Saks
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January 2022 by Gabriella W.
The KOP Bloomingdales has been a consistent and reliable go-to department store for me and my family for decades. It was my great grandmother's favorite store! This location has 3 floors and escalators at the center of the store. There is a wide selection within the many different departments. I love that they regularly run 30-40% off sales on high end brands. I frequent the women's clothing, jewelry, handbags, shoes, cosmetics and gifts sections. Another thing I love about Bloomingdales is that if an item I want is not available in store, they can find it at another location and have it shipped for free! Occasionally, you'll walk around and find departments with no staff person working at the register. Most often, you can head over to the nearest department and find someone there. The staff I've encountered over the years has been incredibly helpful. The personal shoppers are great too
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October 2020 by Alex B.
Staff need to understand that this is Bloomingdales. Not a wal mart. Not a tj maxx. I am appalled at the lack of customer service at this location. Your loyal customers who have been recurring visitors are going to start going elsewhere. Get it together.
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June 2020 by Grace M.
I ordered shoes for a wedding. Knowing it was time senitive I made sure the delivery would conicide with my timeline. I checked my order and for three days it was "processing" . I called to cancel and was told it wasn't to be shipped until next week but they could not cancel the order. I would have to receive it and send it back. Completely unacceptable since I am not going to be here to send it back and it hasn't even shipped yet. I haven't shopped at Bloomingdale's for some time and know I remember why, last time for me!
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February 2020 by shwanda ruffin
I literally ran in because I had to use the restroom....upon looking, if course I found everything just fine. Gorgeous selection of premium jeans, plenty of new arrivals \u0026 a groovy clearance sale. I purchased two cashmere sweaters, a tye dye jumpsuit and a puffy sleeved top??
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January 2020 by Ameena F.
I purchased a gold bead bracelet 6/2019 during a sale event. I purchased the bracelet as a early birthday gift to myself. I did not start wearing the bracelet until 8/2019. The bracelet popped 5 months later. I was simply washing dishes and saw a bead roll across the counter. Only one bead fell off the bracelet. I took the bracelet back and asked that I exchange it for something made a bit better. I was more than willing to pay the difference in cost. I simply just do not have confidence in the quality of the bracelet. I was told the only thing that could be done is a restringing with a better stronger wire. Well for the price point of this bracelet it should ha e been strung with better, stronger quality in the first place. I will be closing my account and I will not be shopping at any Bloomingdale's in the foreseen future. I gave them a two stars because I knew the bracelet was flimsy when I purchased it. I should have left it there in the store. I purchase two bracelets that day and thought I was getting a "deal". Absolutely not! I should have went to Tiffany and Co and purchased one bracket for my birthday. I have a Tiffany bracelet that I have been wearing EVERY DAY for 20 years!!!
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December 2019 by Renee D.
Bloomingdale's brings back memories to me of being a little girl and seeing people carrying the Big Brown Bag brown shopping bag. Even as a kid I got it. That bag is still iconic. I stop in to very now and then to see what's new and I must say if you're looking for faux furs and teddy bear coats they have one of the best selections around. I am personally loving my Aqua faux fur vest. The women's shoes selection is also top notch. Most of the employees were friendly but on one visit a friend I was shopping with complained that an associate would not ring up her clothes because it was not her department. I asked another associate about this and she said the employee technically works for Sandro who is renting the space in Bloomingdale's. Okay, not sure how to process that but okay.
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November 2019 by Yolanda Maria Porterfield
Absolutely one in a kind shopping experience a must experience if your in King Of Prussia Mall
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September 2019 by Philip Sweitzer
Still the best. Though it was rather quiet on the day I was there.
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June 2019 by Erin P.
Absolutely horrible staff and customer service. And Order that we placed has been completely screwed up with no rectification from the store. Last time we make a big purchase here.
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March 2019 by Steve Delp
They have a great friendly staff. I said that I was a first time shopper and they made me feel very welcome. :)
