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December 2023 by Paul H.
I don't often go to the mall but I wanted to buy some flatware for a Christmas present and Macy's seemed like a good option. Found the cooking section as I entered which seemed promising, but no flatware and I didn't see anything nearby. Wandered around for 5 minutes until I found a sales associate. She spoke next to zero English. I asked her where the flatware was and she looked blank. Table settings? Knives forks and spoons? Ah, knives, she pointed me to the cutlery. The other customer next to me was trying too, but she just did not understand. No other sales associate in sight and I did not feel like searching the entire store, which is huge. Finally I gave up and walked out, got what I needed online. There is a reason why the malls are suffering.
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October 2023 by Tony P.
Good selection of some deeply discounted fashionable items in extended sizes. Great for building a wardrobe. But the customer service is deplorable. They are chronically understaffed and will sit with a long / complex transaction while the line builds (I abandoned an order after waiting nearly 20 minutes for the single clerk to help a customer open a credit card. Glad he got helped but wishing the clerk was more attentive to signal for help and clear the massive queue that was forming).
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October 2023 by Allison R.
Edit Description of complaint: I ordered two pairs of boots through macys.com on august 29. They first sent me someone else's boots, which I returned and received a replacement. When I received the correct pairs of boots, I tried them on and they did not fit. I returned both pairs via UPS store, received confirmation of return on September 2, and was told my refund would be issued to my credit care in 7-10 business days. I have had to contact macys at a minimum of 4 times to get this resolved and have yet to receive my refund. Every time I got a different story and was told 7-10 business day. Now today after calling 4 times, I was told the refund was issued October 12, and should see it refund reflected in my bank statement in 7-14 BUSINESS days! Which means hopefully by November 4! This is absolutely ridiculous for a business to hold your money for over 60 days. They don't offer a reason, or offer anything for my inconvenience. I never step foot in macys again. I will encourage everyone I know to shop elsewhere, and will leave this review on every site I can. Macys is horrendous, and should go out of business.
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September 2023 by Katie A.
Definitely ask for Walter Tinney if you are shopping for a mattress at Macy's King of Prussia. This is my second mattress purchase with Walter's assistance, and both times he was able to answer all my questions and make helpful suggestions. He is extremely knowledgeable about all the products, the prices, and the best time to purchase when items are on sale. Ask him a question, and of course he knows the answers. He is very patient, even when there are several people needing his assistance at the same time. All sales associates should be so dedicated and reliable. Thank you Walter.
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February 2023 by Eleni J.
I don't shop at department store often--somehow it's just not my thing; I don't like its layout. I like shopping at individual stores such as Gap, Old Navy and etc. Yet once in a while, I will go to Macy's to check out their clearance clothings. When it's clearance, you can guarantee to find good deals of their store brands. I also like walking around. The sensation of wandering in a department store is nice and irreplaceable. Too bad that most department stores are dying.
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April 2022 by R J.
Since we ordered the couch it has been a horrible experience. There's been no communication. When we tried to communicate and reach out to them it was unable to reach anyone. Truly I've been frustrated the entire process. Then they delivered more couch than we had asked them to order we had asked for five pieces and they delivered six. And apparently they charged us for six... This is a big deal when a customer is expecting some thing and get the wrong amount it matters. So I tried to get a hold of customer service because I couldn't get anyone in the store again... they were very bad at helping customers and didn't listen to my needs whatsoever. I couldn't get any help from customer service when I called a week later because no manager called me back like I requested a week ago. So customer service wouldn't help me and I was really frustrated. I called the store in a desperate plea to try to get a manager to talk to me... I deal with the annoying automated system and I finally got a person on the phone. His name is Harvey. Harvey went above and beyond. He was a good listener he showed confidence and made me feel better as a customer. I was incredibly angry when I called and I feel like I finally have someone who's willing to help me. I really would like to take this time to say how much I appreciate Harvey's help. He went out of his way and I feel like I am finally in good hands. I felt it was important to recognize when someone is doing a good job. Thank you Harvey if you see this. I hope upper management sees this because Harvey should be recognized for being an excellent employee.
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February 2022 by Melissa B.
I bought a stuffed animal from macys. Says $20. No problem. I go to pick it up and the tag says $11.98. I ask for a price match, they say nope and I was told to call customer service. I walk downstairs and every animal on the shelf says $11.98. I spend 15 minutes on the phone with customer service who tells me to take it back to the store and return it and then rebuy it for $11.98. I'm still fighting with them. 20 minutes and counting. She can't do a price match, but they can at the store. Really. It's the principle now #macyssucks Macy's do better!!!!
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January 2022 by Mel M.
Atrocious experience in the mattress department at this particular Macy's. Received a mattress and no box spring. Called to have the issue resolved. No one answers the phone, ever. Finally spoke with Harvey who was supposed to resolve this issue for me. After endless phone calls and attempts to reach Harvey, I realized he was screening my calls and would no longer try to resolve this issue for me. Very unprofessional. I had to call from a different number for him to answer (and magically he did). I was told I would receive a follow up email regarding the box spring - have yet to receive the email. Unfortunately, most of the employees here are uneducated in customer service and severely lack basic communication skills. I will never purchase through this store again.
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October 2021 by Emily Bunny Fraccica
Wanted to buy one thing, waited in line at one register got told to go to another one with no line, get over there and a lady is placing a delivery order, go to another register and the employee cant do the other customers return, after 15 minutes of trying to pay I left
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June 2021 by Sarah A.
Before the pandemic, this Macy's was decent - it had good signs and easy to locate merchandise. I'm not really sure who decided to alter the layout but it's very hard to find anything on the main level of this store. The items are messily placed and it doesn't appear that cleanliness is a high priority. Moreover, the customer service is horrendous here. If you are lucky enough to find a register open, you will likely wait an average of ten or fifteen minutes. If you are very lucky, you will be told to follow someone else to a register only for them to forget to serve you and get angry you tell them what their coworker told them to do. Most employees at this location are rather rude and honestly go to another Macy's location if you can.
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March 2021 by Sambath Pen
Great store love to shop here.
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March 2021 by Analicia L.
Disgusting attitude by employee who works at the MAC counter inside of Macy's. Purchased lipstick and she made me feel like I was inconveniencing her by making a purchase. Would never buy from there again, don't waste your time.
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September 2020 by Elaine G.
I placed an online order and have had the worst possible experience. I never got any confirmation of the order so I called customer service several times. The first time the woman found said order and explained the whole process to me, I asked her to send me an email with the information and she said she would. When no email or package arrived I called customer service again. I explained the problem, yet again, and they tell me that, since I have no order number, there is no order. And they refuse to go any further even when I told her they have $40 of my money. I have been given the runaround by what passes for customer service, they cashed a gift card for $25 and took $15 our out of my bank account but somehow they cannot find any order. Funny, they had no problem finding my bank account. This company has turned into rat bag mess and I will never give them any more of my money assuming that they actually deliver any merchandise, a big laugh here. I advise anyone considering buying online at this place to carefully consider how much they are willing to pay for nothing but lousy "service"
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August 2020 by Ashey E.
would highly recommend not registering for your wedding with macys. my gift card for people purchasing items off of my registry expired 10 days ago and i lost all of the money on it because it was a "promotional gift card". hello--- covid happened, macys and your stores werent even open.
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June 2020 by Steve Delp
I LOVE Macy's!! Everyone is so friendly and helpful. I always have a blast when I come here.
