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April 2024 by Elwood P. Dowd
Stellar. The salesperson was knowledgeable and, as a result, very helpful. Delivery was in days, not weeks.
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March 2024 by J Katz
Great experience all around.
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March 2024 by Nicole Valentine
Autumn knew everything about inventory and measurements. Excellent service both in-person and by text.
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February 2024 by Shawn Meeker
Love their furniture. Comfy
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February 2024 by Jordan Berkowitz
Awful! This place is awful, the people are awful, the service is awful, putting the furniture together is awful, they don’t deliver they don’t install, they are rude, they don’t fully refund you, they have an attitude all along the way, their furniture is built in modular blocks, non-customizable, and building it is impossible, super partsy and takes forever in case you can get past all of those other things. Hate these types of chains that get by with a trendy name and product but truly lack quality and service!! Don’t buy here. Will waste 10 grand on a couch that should cost half that, and be miserable the entire way!
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January 2024 by Donald Feinberg
Very professional and knowledgeable. No pressure. A sense of humor to boot.
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November 2023 by Jim Noel
We had the pleasure of working with Autumn. She was very friendly and helpful both in the showroom and by text message. She was a wealth of information and made recommendations based on our needs (dogs and kid friendly) and measurements to fit our space. We are looking forward to enjoying our couch for years to come.
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August 2023 by Diane Novak
We just purchased our first Sactional. Autumn was very knowledgeable and so easy to work with. She checked in with me throughout the week before we finalized our order. Looking forward to delivery!
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May 2023 by Carla Giannandrea
LoveSac came through on the three year warranty for the cushion covers! The cushions were definitely not wearing like they should have (fiber pieces were coming out and leaving bald spots) and LoveSac sent replacements. Thank you!
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March 2023 by Ross Magestro
The best furniture buying experience!! No pressure only suggestions based on our needs. We would recommend the KOP to anyone!
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February 2023 by Noel Bruno
This is a huge thank you shout out to Autumn at the KOP store. She was incredibly knowledgeable, helpful, patient and kind as we went through multiple changes and gyrations to tailor a LoveSac sactional to our space in a renovated basement. Autumn’s communication was immediate when we found a few covers arrived damaged and she worked quickly to have new ones expedited to us. The quality of the furniture and comfort for movie watching and versatility for sleepovers for our kids is awesome. Highly recommend LoveSac and ask for Autumn.
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February 2023 by Mariah Ross
Love the customer service and the quality of the product however, delivery was horrible. No calls about when just an email stating it would be delivered THAT same day. As we’re not fully moved in yet it was a huge inconvenience for us to have to rush down there because there was no time given on when our couch would be delivered. We also have 2 young children so we had to sit there all day and wait for it with no furnishings or anything in the house. Very unhappy with communication in the delivery process
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February 2023 by Julia Greenwaldt
Autumn was super helpful! 10/10 experience and am so excited to get our lovesac in!
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January 2023 by Andrew Leventhal
Hit or miss...with my final order and sale I was ? happy, however before that I entered and received no effort for a sale or to share information from a different set of staff. Like I said with my final sale I was more than happy.
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December 2022 by Oriaikhi S
A unique type of furniture. Several different ways to create the furniture and a variety of fabics and colors to choose from. The covers are washable and it carries a lifetime guarantee. Also selected was cup holders, and surround sound. You can charge your phone on the arms. It will be delivered to you and must be able to put it together. Discounts are given to first responders, healthcare workers, teachers and active or retired military.