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March 2024 by kwan jin
Olga is very racist!! She only yells at a POC and lets the white customers go. I wanted to buy the famous viral hand cream and washed my hands on one of the three sinks to try it out and she told us to get out and wash our hands in the bathroom. When we confronted her stating we were going to buy the hand cream she said to leave?? Why provide the sink if we can’t try the products.
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September 2023 by Jessie Law
Be careful with the store manager...she is very rude..she not allow kids in the store...
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September 2023 by Mona C.
I'm not sure what these previous reviews are talking about but I just visited this King of Prussia store and found it to be à DELIGHTFUL EXPERIENCE! A lovely young woman by the name of Hailey helped me and was very gracious in answering all my questions. I'm a first time user of this brand so I had allot of questions. I highly recommend this store and brand
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May 2023 by Google user
Whenever we are in town, we always stop at this L'Occitane. Olga and the staff are pretty friendly but also a tad pushy. This time around after our purchase, we came home and noticed a L'Occitane mailer indicating that there is a \\\"free gift\\\" with purchase. We did not receive a gift with purchase from the store. After calling the store and the corporate number, we were notified that due to the discount, we are not eligible for the gift. Needless to say, this is disappointing taking into the consideration the cost of the items at L'Occitane. Next time we will reconsider shopping at the store.
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May 2023 by Alex Nevermind
Whenever we are in town, we always stop at this L'Occitane. Olga and the staff are pretty friendly but also a tad pushy. This time around after our purchase, we came home and noticed a L'Occitane mailer indicating that there is a "free gift" with purchase. We did not receive a gift with purchase from the store. After calling the store and the corporate number, we were notified that due to the discount, we are not eligible for the gift.Needless to say, this is disappointing taking into the consideration the cost of the items at L'Occitane. Next time we will reconsider shopping at the store.
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September 2022 by Maximilian Froelich
One of the great, if not greatest, L'Occitane stores I've been to.No, their complete line (all candles, all perfumes, all everything, as with most of the L'Occitane stores), is not available in store. However, they have all the essentials from their collections, and more.The staff at this location has gone above and beyond on numerous occasions. Not only for myself, or, my friends. I have personally witnessed others, outside of my own party, receiving stellar service for exceptional goods.*All of the posted pictures are of myself over the past three years, having exclusively used L'Occitane products*??Yeeeess, this sounds scripted yet, I ensure you, this location is the real deal.Bobbi Spence takes great care and precision towards her guests, and has passed those qualities to her staff.My collective experience in the past two years with this location has been nothing short of welcoming, informative, uplifting, and nurturing.I never grow tired of gracing myself in this boutique. ??Bring yourself in, and laissez la france envelopper vos sens! ????️
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January 2022 by Ann Tetreault
I had such a lovely experience today with Annie at the shop selecting the perfect gifts for my family. Her expertise and genuine interest in my needs was greatly appreciated. I selected and purchased everything I needed and more. I will definitely be back and hope to see this shop representative again. Thank you!
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December 2021 by Agniva Banerjee
Good store but google location is wrong. Search for the peloton store and it’s right next to it.
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August 2021 by Maura Gaffney
Terrible store with terrible staff. Terrible products.
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May 2021 by Sharon M.
I am a longtime customer. I have visited stores in Florida, Washington DC, Maryland and Las Vegas. I have never been in a location that treated me the way I was in the King of Prussia location. I walked in the store that was not crowded. The salesperson was assisting a customer, but never acknowledged my entrance. I walked around and waited for her finish. I stood in her eye sight so she could see that I was waiting. She never acknowledged my looking at her. I stood in another part of the store . Still nothing . I went outside of the store and waited. I went back in the store . Still nothing. At this point I am stunned. Then a young lady comes out the back. Her service was horrible. I will never go to the store again.
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May 2021 by Harry Amato
Great store and products
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January 2021 by Meghan Allen
Great customer service!
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December 2020 by Maura G.
Worst customer service I've ever received in my life. Would give negative stars if I could. The manager with the gray hair is beyond rude. A bunch of overpriced soap and shower gels and a rude attitude! I work in retail and wouldn't slam a place unless they deserved it. Save your time and money!
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October 2020 by lynda mcfeeley
Everyone in the shop is very helpful. They always take the time to carefully wrap your purchase. Great for gift giving. Everyone loves receiving these products which they would not normally purchase for themselves.
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February 2020 by Terry Caldero
Smells awesome mediocre products. Honey hand creme and lip balm. Not impressed
